BMW of Cape Cod, A Premier Company - Service Center

In these days of COVID-19, BMW Cape Cod made me feel very comfortable with the service of my vehicle. They limited the number of customers allowed to check in to a scheduled appointment and a practice would comfortable with the service of my vehicle. They limited the number of customers allowed to check in to a scheduled appointment and a practice would appear to be proper safety and distancing procedures More

Usual Great Service BMW of Cape Cod runs an extraordinary operation. It's clean as a whistle and efficient. Our Service advisor, Corey, was super attentive and helpful. BMW of Cape Cod runs an extraordinary operation. It's clean as a whistle and efficient. Our Service advisor, Corey, was super attentive and helpful. We have never had a bad experience at this dealership. More

Service was excellent. They gave me a loaner (which was unexpected). Corey was great to deal with. Took care of all the issues. Love that they wash and vacuum your car every time! unexpected). Corey was great to deal with. Took care of all the issues. Love that they wash and vacuum your car every time! More

Set ice was good and friendly. However, it is extremely frustrating that we had to buy a new tire because the is no warranty on factory installed run flat tires. Spending nearly $300 is nothing to sneeze a frustrating that we had to buy a new tire because the is no warranty on factory installed run flat tires. Spending nearly $300 is nothing to sneeze at. Tire companies and BNW fall way short in thi category. More

Great service at BMW of Cape Cod: courteous, professional and efficient all done in an appropriately safe, socially distant environment. Everyone was friendly and focused on making customers feel comfortable and efficient all done in an appropriately safe, socially distant environment. Everyone was friendly and focused on making customers feel comfortable during these stressful times. Thank you! More

Had occasion to bring in my 328 I for service and to address one recall issues service was conducted in a timely manner I was disappointed when told my service light was on an it would be $150 to diagno address one recall issues service was conducted in a timely manner I was disappointed when told my service light was on an it would be $150 to diagnose the problem the day after brought my car to my local mechanic he put the vehicle on his computer for FREE then asked if I stored the vehicle for the winter to which I said I did he explained to me that most likely the battery ran low and tripped several service markers he reset the service light and asked that I return so he could look at it again my disappointment liyes in the fact that he did this all for no cost to me when I would have been charge $150 to most likely tell me the same thing not sure I will be returning for service More

Service was exceptional. Very professional and they made sure they understood any issues. The service department is also very accommodating . Highly recommend Premier BMW to other BMW owners sure they understood any issues. The service department is also very accommodating . Highly recommend Premier BMW to other BMW owners More

Repairs needed A 'drive train malfunction" light brought me to BMW service. I was given an estimate of $10,500 in repairs. This included $5,100 in a timing chain r A 'drive train malfunction" light brought me to BMW service. I was given an estimate of $10,500 in repairs. This included $5,100 in a timing chain repair. The extended warranty I purchased does not cover the Turbocharge but would cover the timing chain. The warranty would only cover the timing chain if it actually broke, not because it was showing signs of failure. In speaking with a reputable independent repair shop, I was quoted $3,700 for the TurboCharger, $1,100 less than BMW. The Oil Housing Seal Replacement was quoted at $600 by BMW versus $130 from the independent mechanic. As far as the timing chain is concerned, the independent mechanic felt that the only way to know that a timing chain was failing was to take down the engine to actually see what was going on. The BMW service diagnosed this $5,100 repair by sound. I asked to have a sales rep contact me as this is my third BMW and I consider myself to be a loyal BMW enthusiast. The sales rep advised that they would only give me $1000 in trade for my vehicle. I was outraged. He said that they knew too much about my car. He actually intimated that I would be better off going somewhere else. I thought...Audi? Mercedes? Really? I left the BMW service incredibly disappointed in BMW, doubting if I will ever purchase another. So, in closing, thank you for nothing. I'm a high distance driver and have put nearly 1/2 million miles on the various BMW's, (328i, 550i, X3). Sign me, Shopping elsewhere. More