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BMW of Cape Cod, A Premier Company - Service Center

Hyannis, MA

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515 Reviews

515 Reviews of BMW of Cape Cod, A Premier Company - Service Center

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February 05, 2023

Just about everyone in the facility, other than the gentleman who opened the door as I drove out, seemed disinterested in the people around them. I got the impression they would prefer no people were t More

by LEEDRINANE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Charley Claffey
Feb 08, 2023 -

BMW of Cape Cod, A Premier Company responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 04, 2023

Great service and great people to deal with. Will be going back again for sure! More

by ZAPARS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myles Leavitt, Charley Claffey
Feb 05, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 03, 2023

Unfortunately the car stopped working one week after. More attention could have prevented this, knowing its an old car. More

by kingcaporay1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Feb 03, 2023 -

BMW of Cape Cod, A Premier Company responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Myles Leavitt - Service Manager mleavitt@drivepremier.com

Feb 03, 2023 -

kingcaporay1 responded

That would nice.

February 03, 2023

It's Always easy to be a satisfied customer with clear communication and a lyft More

by casey1746cc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Feb 05, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Cape Cod, A Premier Company to be a positive one. Please don't hesitate to reach out if you need anything else. Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 03, 2023

For me the dealership is conveniently located, the facilities are very well maintained and the staff is helpful. The process to set up an appointment is easy and they kept me informed on the progress More

by j3lmangiaratti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur and not sure of the other gentleman’s name
Feb 05, 2023 -

BMW of Cape Cod, A Premier Company responded

Thanks for sharing your thoughts about your experience with BMW of Cape Cod, A Premier Company. We appreciate your business and hope to see you again soon! Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 02, 2023

They took my vehicle maintenance seriously and even anticipated needs I wasn’t aware of. The technician in the video sounded experienced and invested. Service Advisor was knowledgeable and efficient More

by TXGBURNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Feb 03, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Cape Cod, A Premier Company. Myles Leavitt - Service Manager mleavitt@drivepremier.com

February 01, 2023

Charlie was great, kept me up to date with what was happening with my car More

by patricia.tatar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey
Feb 02, 2023 -

BMW of Cape Cod, A Premier Company responded

Thank you, Patricia! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Cape Cod, A Premier Company. Myles Leavitt - Service Manager mleavitt@drivepremier.com

January 31, 2023

Had an issue with quoted service needed post oil change inspection. Manager worked with me to help retain our repeat business. Service coordinator was pleasant and easy to work with. Like most in the servi More

by AMM49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony - service coordinator , Myles Leavitt
Feb 01, 2023 -

BMW of Cape Cod, A Premier Company responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Myles Leavitt - Service Manager mleavitt@drivepremier.com

January 30, 2023

Great service. Excellent technician. I received a Loaner car my expectations were met and exceeded. More

by KENMINOR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maeve Maher
Jan 30, 2023 -

BMW of Cape Cod, A Premier Company responded

Ken, Thank you for your business and this review. We're happy to hear Maeve and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Myles Leavitt - Service Manager mleavitt@drivepremier.com

January 30, 2023

The staff of friendly and knowledgeable giving confidence to the quality of the workmanship. Thanks More

by RACAMMARANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Claffey, Madison Mascarelli
Jan 30, 2023 -

BMW of Cape Cod, A Premier Company responded

We are very happy to have provided you with such a positive experience! Charley and Madison sincerely value your business and look forward to your next visit. Myles Leavitt - Service Manager mleavitt@drivepremier.com

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