Serra BMW Champaign

If I could rate a zero, then I would. I scheduled services online and set an 8 o’clock appointment. I came in to drop my vehicle off and several employees stood around in an office and d I scheduled services online and set an 8 o’clock appointment. I came in to drop my vehicle off and several employees stood around in an office and did not even acknowledge my presence. They had opened the bay for another lady and asked her to step into the office. As I continued to stand there for another 5-10 minutes just to see if they would even acknowledge me, still no eye contact or communication. I then proceeded to get ba k into my vehicle to drive off, then one of the employees stuck his head outside the door as to look to see if I was leaving. Still in my dismay, no words or conversation. If I have to drive 100 miles to get my vehicle serviced then I will. I will never ever try to request service from them in this life time. This business need to thoroughly train their employees are on customer service. I am totality disgusted and disappointed. More

Tried to charge me over $450 for an oil change and cabin air filter replacement, and I even provided the filter, a total scam. Beware of these guys. air filter replacement, and I even provided the filter, a total scam. Beware of these guys. More

Efficient, friendly service. I had left my car at the dealership and was texted about a couple of additional services that were recommended along with their costs. Very helpful. I then called and asked a dealership and was texted about a couple of additional services that were recommended along with their costs. Very helpful. I then called and asked a couple questions before giving my approval for the services. More

Salesman was courteous and knowledgeable he explained different options we got a good deal and were able to trade in our old car it was nice different options we got a good deal and were able to trade in our old car it was nice More

Great service. Friendly and professional. Highly recommended. They assisted me in getting my oil change and tire rotation completed in a timely fashion with a convenient and no charge car wash on to recommended. They assisted me in getting my oil change and tire rotation completed in a timely fashion with a convenient and no charge car wash on top of it More

Customer service was kind and helpful. Car service was fast and thorough, and the waiting area was clean and well stocked. Overall a good visit To the dealership fast and thorough, and the waiting area was clean and well stocked. Overall a good visit To the dealership More

I like dealing with people that I know. They are always friendly and helpful. It’s helpful to deal with someone I’ve dealt with in the past. friendly and helpful. It’s helpful to deal with someone I’ve dealt with in the past. More

They were friendly and helpful with my car issue. Craig and Kyle both went out of their way to resolve my problem. I hope service will continue to be helpful. and Kyle both went out of their way to resolve my problem. I hope service will continue to be helpful. More

Excellent sales service. I arrived later in the evening and staff was still able to finish my deal in a timely manner and address all questions. and staff was still able to finish my deal in a timely manner and address all questions. More