I’ve been dealing with them for a very long time and have seen many changes in staffing, management and policy. The customer service quality has changed a great deal, it seems hard for them to hold on to good employees. Perhaps it’s inexperience with the new people. I had brakes done yesterday and the man that helped me was rude and annoyed by my questions. A consumer has questions about brakes and rotors, that’s how it is. I had a quote in writing yet he still hiked up the price, I almost left to go elsewhere but decided to give them one more chance.
I know they were short handed and I even said to the guy (he has a beard) that I understand it’s hard when someone calls in sick, but also asked that he not take it out on the customer.
I spent $600, don’t you think it would be reasonable for them to top off the windshield fluid?
Employees Worked With
Other Employees :
The one with the beard and a mole over his eye.
"no follow up"
will sweat you for your business then drop the ball and leave you hanging. "too busy" to get the job done. Move along to another dealer. There pre-owned inventory is junky and overpriced also.
"1 Star Rating...Customer service after the sale has been..."
1 Star Rating...Customer service after the sale has been unsatisfactory and completely unprofessional in every way. We have contacted the sales representative and sales manager numerous time over the course of two month regarding copies of our sales paperwork and warranty. They have failed to respond to our requests and return our calls. This is not the customer service you would expect from a BMW dealership. Do not buy from this dealership if you want prompt and helpful customer service after the sale.