"Jacob Dean is very professional, excellent service, very..."
Jacob Dean is very professional, excellent service, very professional follow up with a costumers, Great quality of work, competent answers on all questions, very polite!
"Adam was very nice he took his time and listened us ,he..."
- Lejla Radic
Adam was very nice he took his time and listened us ,he was very professional,great person to talk,he made us very comfortable to ask him any questions I would recommend him to anyone that needs service at Bmw .
I’ve been dealing with them for a very long time and have seen many changes in staffing, management and policy. The customer service quality has changed a great deal, it seems hard for them to hold on to good employees. Perhaps it’s inexperience with the new people. I had brakes done yesterday and the man that helped me was rude and annoyed by my questions. A consumer has questions about brakes and rotors, that’s how it is. I had a quote in writing yet he still hiked up the price, I almost left to go elsewhere but decided to give them one more chance.
I know they were short handed and I even said to the guy (he has a beard) that I understand it’s hard when someone calls in sick, but also asked that he not take it out on the customer.
I spent $600, don’t you think it would be reasonable for them to top off the windshield fluid?
Employees Worked With
Other Employees :
The one with the beard and a mole over his eye.