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BMW of Charlottesville

3.4

93 Lifetime Reviews

1295 Richmond Rd, Charlottesville, Virginia 22911
Call (434) 245-4132

Top Reviewed Employees

Rick Martens at BMW of Charlottesville

Rick Martens

Sales Manager
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Jacob Dean at BMW of Charlottesville

Jacob Dean

Service Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Dmytro  Shapovalov at BMW of Charlottesville

Dmytro Shapovalov

Sales Manager – Pre-Owned Cars
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Malik    Salisbury at BMW of Charlottesville

Malik Salisbury

Client Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

December 28, 2019

"Service advisors"

- Jos

I’ve been dealing with them for a very long time and have seen many changes in staffing, management and policy. The customer service quality has changed a great deal, it seems hard for them to hold on to good employees. Perhaps it’s inexperience with the new people. I had brakes done yesterday and the man that helped me was rude and annoyed by my questions. A consumer has questions about brakes and rotors, that’s how it is. I had a quote in writing yet he still hiked up the price, I almost left to go elsewhere but decided to give them one more chance. I know they were short handed and I even said to the guy (he has a beard) that I understand it’s hard when someone calls in sick, but also asked that he not take it out on the customer. I spent $600, don’t you think it would be reasonable for them to top off the windshield fluid?

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Employees Worked With

Other Employees : The one with the beard and a mole over his eye.

December 12, 2019

"no follow up"

- nothanks

will sweat you for your business then drop the ball and leave you hanging. "too busy" to get the job done. Move along to another dealer. There pre-owned inventory is junky and overpriced also.

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Employees Worked With

December 03, 2019

"1 Star Rating...Customer service after the sale has been..."

- rick.wright65

1 Star Rating...Customer service after the sale has been unsatisfactory and completely unprofessional in every way. We have contacted the sales representative and sales manager numerous time over the course of two month regarding copies of our sales paperwork and warranty. They have failed to respond to our requests and return our calls. This is not the customer service you would expect from a BMW dealership. Do not buy from this dealership if you want prompt and helpful customer service after the sale.

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Employees Worked With

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
BMW of Charlottesville, Charlottesville, VA, 22911