BMW of Chattanooga

BMW of Chattanooga responded

Thank you for taking the time to share your feedback, and for being a long-time Sonic Automotive customer. We sincerely regret that your recent experience did not meet your expectations. While some of our pre-owned vehicles are sold as-is and therefore do not include warranty coverage, we make every effort to ensure they are properly inspected prior to sale and we offer every client the option to purchase a Vehicle Service Contract to help protect against future repair costs. In your case, even though the vehicle was sold as-is, our service team worked with you after the sale as a good-faith gesture to cover the cost of your repair a week after the sale when the coolant reservoir failed and we have assisted with reducing the cost of the current repair now a month later. We understand how frustrating unexpected repairs can be, and we value the trust you've placed in us over the years. Thank you for taking the time to discuss this with our management team to help find solutions. Please feel free to continue speaking to our management team directly - we're always willing to listen and do what we can to help.

BMW of Chattanooga responded

Hello, Thank you for taking the time to share your feedback. We understand your frustration, but as we discussed yesterday, our policy requiring basic customer information before collecting keys or going on test drives is in place solely for safety and accountability reasons. This procedure helps protect both our guests and our team members, as well as the vehicles entrusted to us. We always strive to make the process as smooth and respectful as possible, and we appreciate your understanding that these steps are standard across reputable dealerships. If you’d like to discuss your experience further, please feel free to contact me directly so we can ensure your next visit is a better one. Chris Hidalgo General Manager

jconnell responded

I will not get into a rope pulling contest with you. However it is obvious from your response you don’t get it. Just bc you a make policy doesn't make it right, nor does it mean the staff has the emotional intelligence to implement the policy. Receiving feedback is critical to growth and development bc your customers are still your customers. For the record this is the 1st review I have ever made on any forum in my life! In 2021, I bought an X7 from this dealership, wonderful experience! Two weeks ago, my wife and I came to the dealership to hunt for a new car for my wife. The Saleman was helpful and showed us the car with no issues. Since we haven’t made a decision I returned to continue my search bc we decided BMW X5 is the car we wanted to buy, I just needed to check the leg room in the back seat. When I returned to check out the leg room, I wasn’t out of my car for 5 minutes when I was asked for my ID. I was told by this new sales person, he needed my ID to look in the car. I only wanted to look in the back seat, I am not an idiot, everyone knows the dealership needs your license before you can do a test drive. I have bought more cars than I can count, never in my life have I had such poor service. Truly sad from the dealership I thought was one of the best in Chattanooga until now. In addition, the Saleman actually criticized me for not wanting to give my license and/or phone number, he laughed at the idea that I would go to another BMW dealership. Yes sir I did talk to the General Manager but never did he try to resolve the situation only attempted to justify his policy the same way he did with his response listed above. Truly Sad day for BMW of Chattanooga!!! People will take notice.

BMW of Chattanooga responded

Jimmy, we're happy to hear you had such a positive experience with our team!

BMW of Chattanooga responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

BMW of Chattanooga responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

BMW of Chattanooga responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

BMW of Chattanooga responded

Thank you for the kind words, we're delighted to hear that you had a great experience with us! Our team works hard to ensure transparency and customer satisfaction throughout the buying process. We appreciate the recommendation and look forward to serving you again in the future at our dealership!

BMW of Chattanooga responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

BMW of Chattanooga responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

BMW of Chattanooga responded

Thank you for choosing our business! We are thrilled to hear that you had a positive experience with us. We pride ourselves on providing excellent and efficient service. See you again soon!