BMW of Chattanooga

Bad customer service First off I live an hour and a half from this dealership. I have been talking back and forth about coming and looking at a bmw. Luckily I thought to a First off I live an hour and a half from this dealership. I have been talking back and forth about coming and looking at a bmw. Luckily I thought to ask before I drove all the way down there. I ask if I could drive the car for a couple hours to get a feel for the car because bmw's are notorious for bad reviews and engine problems. I was told by Christine no about the test drive, that they last 30 minutes. So I would have to drive an hour and a half to drive a car for 30 minutes and make it big decision like buying a car based on a 30 minute drive? To me that's insane and very unprofessional of them. I had already been approved for a loan for the car but I won't be rushed to make that kind of choice. Just happy I didn't make that drive for nothing. More

BMW Chattanooga has exceeded our expectations in delivering efficient service and truly working through some very specific needs. The team in Chattanooga runs a top has exceeded our expectations in delivering efficient service and truly working through some very specific needs. The team in Chattanooga runs a top of the line experience whether you are purchasing a new vehicle or servicing an older model. Having worked with some high end dealers in other cities, I feel very fortunate to have this one right here in my home town. My rep Jonathan Allers worked closely with me through a very hectic schedule to deliver a perfect fit for our family. Truly goes above and beyond! We also appreciate Alex Hilson as part of the Chattanooga team as she kept in touch with us through a long search. This is the best dealership I have ever worked with through over a dozen new car purchases across the state. More

Great service Just purchased my second car at bmw chattanooga. Jonathan Allers was great. Always a pleasure to work with. Service dept is exceptional. They treat y Just purchased my second car at bmw chattanooga. Jonathan Allers was great. Always a pleasure to work with. Service dept is exceptional. They treat you like family, never trying to upsale like some dealships. Would recommend them highly. More

Worst Finance Manager Ever This dealership is a JOKE Their manager hangs up the phone in their customer!! They do not want to help anyone not buying a car from them. This dealership is a JOKE Their manager hangs up the phone in their customer!! They do not want to help anyone not buying a car from them. More

Love My New BMW Overall excellent experience, I highly recommend BMW of Chattanooga. I was searching for a 2018 BMW 440i and was ready to make a purchase out of state Overall excellent experience, I highly recommend BMW of Chattanooga. I was searching for a 2018 BMW 440i and was ready to make a purchase out of state for the right price. BMW of Chattanooga had an unbeatable price for the exact car I was looking for. As I was out of state Jonathan Allers made me feel very comfortable, we agreed on a price before I headed that way, and Jonathan also worked on his day off to send me requested information in a timely manner. I reached out to them and made the 7.5 hour drive the very next day. The car looked exactly like the pictures and drove like a charm. Jonathan A. in the service department was knowledgable and answered all of my questions to my satisfaction. Sam in the finance department was great to work with and it only took about 20 mins to go through the finance process. I've dealt with many dealerships in the past and this has by far been one of the best experiences. I couldn't be happier with my purchase. More

Service The service and demeanor of staff is unforgettable because it is slow and they suck. They are not friendly and do not try to address service concerns The service and demeanor of staff is unforgettable because it is slow and they suck. They are not friendly and do not try to address service concerns by customers More

Easy to work with I went in to buy a used vehicle I saw online. From a quick response from their internet group when I emailed about it to quick service once I arrived. I went in to buy a used vehicle I saw online. From a quick response from their internet group when I emailed about it to quick service once I arrived. Everything went smoothly. I came out with my best offer and it was accepted (should have asked for more) but was happy with the delivery and with that was finished up. More

Love my new car This is the 3rd time that I've ordered a BMW from BMW of Chattanooga. My first was a 2000 528i. My second was a 2007 X5 which I still have. Now my n This is the 3rd time that I've ordered a BMW from BMW of Chattanooga. My first was a 2000 528i. My second was a 2007 X5 which I still have. Now my new car is a 2018 X4. LOVE LOVE LOVE !!! After all of these years I must be satisfied. More

Some of the salespeople seem a little snooty Ignored by some sales people while walking around the lot, obviously looking to buy. Went inside and stood just waiting for someone to come help me. M Ignored by some sales people while walking around the lot, obviously looking to buy. Went inside and stood just waiting for someone to come help me. Mr. Parnell Pitts saved the day, excellent service by him, very kind and helpful. Any referral I give will be to him only More