BMW of Chattanooga

Luxury dealership but not luxury customer service I found a vehicle I wanted at BMW of Chattanooga and when they presented their offer on my trade and pricing I decided to take a day to think about it I found a vehicle I wanted at BMW of Chattanooga and when they presented their offer on my trade and pricing I decided to take a day to think about it. After that day of thinking I informed the sales rep that I still wasn't comfortable with the numbers. Instead of trying to work with me I was told "there are other customers that won't be asking for a better deal or to negotiate". Insulting potential clients that are financially intelligent is not the best strategy for any dealership, much less a luxury one. More

Bought a new car Chester the sales guy was 5 star! From start to finish the GM was great! GreT overall experience will definitely recommend everyone to buy here Chester the sales guy was 5 star! From start to finish the GM was great! GreT overall experience will definitely recommend everyone to buy here More

Great Experience My recent experience in purchasing a new X5 from BMW of Chattanooga was excellent. The salesperson, Chester Sharp, met me at my car almost before I ha My recent experience in purchasing a new X5 from BMW of Chattanooga was excellent. The salesperson, Chester Sharp, met me at my car almost before I had time to turn the engine off and was attentive to my wife and me during the entire process. He made buying a new automobile a pleasure. The dealership was clean and had anything we needed. All the people we met during the process were professional and polite. I recommend this dealership to anyone wanting to purchase a BMW. More

Service RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you RE: After service check analysis of BMW of Chattanooga August 2017 I wanted to connect with you one last time as the BMW X5 we've brought in for service during the month on July was nothing but one big mistake. And here's why: 1) we initially had the car towed in for service early in the month as the dashboard was light up like a Christmas tree with all sorts of warnings. A week later, and nearly $3,000.00 later too, we were assured the problems were corrected. On the trip home from the dealership, the lights were on again. then they disappeared. 3 days later, I brought the car back to the dealership for the same thing. Your people couldn't find anything, returned the car to us and said that if it repeated, that we should write down what it did and what the driving conditions were like at the time. The service advisor also stated that, because they couldn't find the issue, the dealership would help towards our costs with a loaner car/ rental and towing. We had the car towing again about 2 weeks later, no loaner was available, no help on the rental (we were told that the rental would be on us). The defective parts were "supposedly" found and placed on order. The only communication from your people was that they would order parts (another $750.00) and get them installed as soon as they were received. Three days later, I called to check on the progress, as was told that the wrong parts were ordered (or received) and it would be another few days. Now, before I go any further, let's talk about the phone call...... your phone system quite frankly, sucks. You can't get through to talk to a real person except after numerous attempts and much time. I actually drove to the dealership on one occasions, from Cleveland, because I couldn't get through on the phone. I was told by the service manager (Eddie) that they had a "system" on the phones. I agree whole-heartedly.... you do have a "system". The correct parts finally came in and we were at the dealership about 1 1/2 hours later to pick it up. We were directed to an empty desk and told to wait there to pay for the service and parts. We waited, and waited and waited some more (20 minutes) . I finally got up and walked through the showroom until I found someone, anyone so we could pay and get our vehicle home. We got exactly 4 tenths of a mile from your dealership before the dash lit up again and flashed all sorts of warnings. I never took the car home. I took it to a Jeep dealer where we traded it in on a new vehicle. Never again will I own a BMW, never again will I have a need for service at your or any BMW dealerships. But, rest assured, I will ALWAYS speak of my experience, of the costs, of the lack of communication and the inability to connect with any one at your dealership. You may indeed have a dealership, but don't ever try to convince me you are service oriented. I will be posting on all the web reviews I can find, I will dissuade all our friends from buying BMW, and I will be a thorn in your side, hopefully causing you the loss of many sales for years to come!!! With my deepest, most sincere promise, KF Cleveland, TN More

Best experience ever!!!! Chester was excellent. He listened to my budgetary needs and worked quickly sitting my limited schedule. Was literally the best car buying experience Chester was excellent. He listened to my budgetary needs and worked quickly sitting my limited schedule. Was literally the best car buying experience ever. Chester has great understand of people and I would recommend him for years to come! Sam, the finance manager worked the deal so perfectly and got me in and out of the dealership in an hour and a half. Best experience ever! I will definitely go back! More

New Car Purchase Great dealership ! Awesome group of people. Finance department was great ! The sales team helped me find the perfect car and answered all of my questi Great dealership ! Awesome group of people. Finance department was great ! The sales team helped me find the perfect car and answered all of my question ! Fun and Easy car buy ! More

2010 1 Series BMW Convertible We found the car we were interested online and went into the dealership to test drive it. When we arrived Chester helped us out and took us to the car We found the car we were interested online and went into the dealership to test drive it. When we arrived Chester helped us out and took us to the car (it was in the higher lot) it was needing a part replaced so we could not drive it (disappointed) but understandable and I can respect them not letting you drive a car that is needing a part- even if it wasn't vital- Chester got our number and told us he would call us when the part came in and the car was fixed. After 2 days he called saying we could come test drive it if we wanted. We came in got to test drive it, however when we drove the car it was making a clicking/creaking noise. When Chester got in the car, I asked him what it was and he immediately had me pull into the service side of the dealership so they could check it out. It took a few days but BMW was thorough in their search for what it was and made sure the job was done correctly. After a few more days Chester said they had found the problem and fixed the issue. Through out the whole process Chester was very good at communicating with us about what was going on. Once we decided to buy it the process was easy and took the necessary amount of time. More

Awesome Experience I originally contacted BMW of Chatt regarding service on my 04 525i but ended up driving away in a new 535i. My salesman, Chester, took great care of I originally contacted BMW of Chatt regarding service on my 04 525i but ended up driving away in a new 535i. My salesman, Chester, took great care of me and put me in something I love and can afford. I recommend anyone in the market or on the fence about purchasing to visit this dealership. Awesome experience indeed. More

Great Sales Experience This was by far, the easiest car purchase I have ever made. Chester Sharp is a fantastic sales rep and made this the best sales experience I have had This was by far, the easiest car purchase I have ever made. Chester Sharp is a fantastic sales rep and made this the best sales experience I have had. He was helpful, courteous and above all, did not talk down to me. (Something that has happened in the past at a different dealership). Sam Gilbreath, the Finance Manager was also great to deal with and I was in and out faster than any other car purchase I have ever made. Thanks for everything, I look forward to years of service from my 2013 X3. Lisa Ray More

Right car. Right price. This is my first BMW. The dealership priced their demo car very competitively. Keith was very knowledgeable of the car. He worked with me to within This is my first BMW. The dealership priced their demo car very competitively. Keith was very knowledgeable of the car. He worked with me to within my price point. More