BMW of Chattanooga

First BMW I just bought my first BMW from this dealership. The salesman was Chester sharp. He was knowledgeable and friendly and got me the exact car that I wan I just bought my first BMW from this dealership. The salesman was Chester sharp. He was knowledgeable and friendly and got me the exact car that I wanted. All of the staff were friendly and they made the car buying process as simple as car buying can be. More

Great experience. No pressure. I saw what I liked in the website and Mr. Carson took care of everything from there. Will be a repeat customer. Brad was great to do business with. I saw what I liked in the website and Mr. Carson took care of everything from there. Will be a repeat customer. Brad was great to do business with. More

Great experience buying my first BMW Very professional, no pressure staff. Would have given them five stars but had to wait a while on the finance manager when we were ready to purchase. Very professional, no pressure staff. Would have given them five stars but had to wait a while on the finance manager when we were ready to purchase. More

Excellent! This is my 3rd purchase from BMW and could not be happier. They have excellent service and will not hesitate to go the extra mile. I especially apprec This is my 3rd purchase from BMW and could not be happier. They have excellent service and will not hesitate to go the extra mile. I especially appreciate Sergio's help with two separate vehicle purchases. They have a great team! More

Great Experience Tate was very helpful and transparent throughout the entire process. From the numbers and financing to the bells and whistles on the car he showed me Tate was very helpful and transparent throughout the entire process. From the numbers and financing to the bells and whistles on the car he showed me what I needed to know every step of the way. This was my first experience with BMW of Chattanooga and it was a very positive one so thank you. More

Unprofessional nightmare I was on my way to a wedding when my engine light came on. Stop in to the BMW of Chattanooga March of last year. The gentleman that was helping me ge I was on my way to a wedding when my engine light came on. Stop in to the BMW of Chattanooga March of last year. The gentleman that was helping me get my car ticketed in to the system I didn't feel like he was really helpful kind of rude. You can get a sense of how the customer service is going to be usually in the first five minutes of being in a place. I didn't have a good feeling. It was going to take them a while to work on my car so another gentleman shuffled a lady in her 40s & myself back to our hotels. He dropped me off last and put his arm around me before I got out pulling me closer to him as he leaned in to try and kiss me. I was shaken up by his behavior. Which didn't help when the 1st gentleman called to tell me the same guy who made me uncomfortable. Wrecked my car by backing into another vehicle. I was so upset to hear what happen. I got emotional from the whole experience. I didn't really know what to do but when I got there they said they could fix it in two hours I didn't have the time I was out of time to get to the wedding and didn't want to stay there any longer. I just wanted to leave & pretend it didn't happen. They said that they would take care of me and that I can get it fixed and the dealership in Charlotte that was a year ago almost. After they said they would take care of me I contacted the same gentleman who told me he would get it all taken care of his name is Michael. I texted him whenever I got back. He tells me to email Trent Conrad and that he knows the situation. Trent didn't know the situation I had to explain it all. He then had to follow up. All of this is taking time I had to have surgery and seven surgeries following. During this time (8 months) I'm contacting Trent explaining to him that I've had surgery I can't drive but to go ahead & call the dealership here in Charlotte speak to the manager explain everything so that when I healed I can go in there when I'm ready I don't have to chase you guys down. He made very little effort to get in touch with him maybe 3-4 times in this year. three times this is happened where I have contacted justin and asked him if Trent had called three times this process would happen is were I have contacted Justin and asked him if Trent had called he said no one time. He said he did call another time but justin called him back and hadn't heard from him again and that was over this last year. I finally got fed up and call the GM to find out there was a new GM to the store. I explained that GM I'm very frustrated about my entire situation at your store my schedule does not condone be calling you guys all the time I am very busy with eight classes before Thursday and working 60 hours a week not to mention still working another job. With two jobs and school I cannot keep calling you guys to get this taken care of I explained. I told the GM it's disrespectful to my schedule that your drawing this out and it's not getting handled. It's also a disrespect me and shows that you guys really don't care about what happened. Treat found the time to email me. In which he should have called me. It said made an attempt to call the guy 2x can you get me a direct number or have him call me??? I'm like not my job. You should be calling him everyday if it's really a priority to you after almost a year there's no excuse don't give me your responsibility to do. I've already explained I'm not able to contribute anymore time on this they need to handle it. I called Justin he said yes he called and I called him back and a month later I'm finding out Trent hasn't even bothered to call him again. I called Trent after I spoke with Justin. No surprise that there wasn't an answer. I called the GM and I left him a voicemail two days later hadn't heard from either of them. I then proceeded to make a complaint with BMW which all they can do is refer the information over to the dealership. They have yet to call me back it's been over a week and my experience with them has been a nightmare I'm having to take them to court. More

Would not honor price posted on website I was in the market to buy a used BMW 528i. After much research I found a certified 2015 BMW 528i x-drive at the BMW website at the BMW of Chattanoog I was in the market to buy a used BMW 528i. After much research I found a certified 2015 BMW 528i x-drive at the BMW website at the BMW of Chattanooga priced at $24,982. I contacted them on the morning of January 7th 2017 and spoke with Ms Casey Tanner at the dealership. She confirmed the price and I asked her to send me some photographs of the car as I was ready to buy the car but was out of state. I also spoke with Mr Jonathan at the dealership who confirmed that he would mail me the photographs - I also have copies of my email exchange with Ms Tanner if required. After 4 hours of discussion when I called to put finalize the vehicle they told me that the price of the vehicle was now up from the advertised $24,982 to $35,000. I was shocked at this and asked to speak to the manager who told me that nothing could be done. I told him that BMW has advertised this price and they should hold by it especially after it was confirmed to me that morning by Ms Tanner but he was not willing to bring the price down at all. I truly expected better than this from BMW and at least as a courtesy the manager could have discussed other options. Thank you for your time and I am truly disappointed at BMW. More