BMW of Chattanooga

Unfortunate experience - but hopefully resolved ! I gave this dealership $500 in good faith to hold a car based on a website ad until I could travel 90 miles to view the car in person. Upon viewing t I gave this dealership $500 in good faith to hold a car based on a website ad until I could travel 90 miles to view the car in person. Upon viewing the vehicle, I discovered they had substantially misrepresented the car and its options in the website ad. When confronted about the incorrect information, the dealership promised to refund this deposit to make good. Unfortunately this hasn't occurred after 3 weeks. They also sold the car to someone else a few days later while still retaining my deposit. After much back and forth I was contacted by the dealer yesterday whereby they issued the refund while I was on the phone. If the refund posts to my card soon then we should be good. More

Great! This was my first BMW and Keith and Sam were great! Both were really helpful in helping us find and complete our purchase of our BMW 328i. We drove al This was my first BMW and Keith and Sam were great! Both were really helpful in helping us find and complete our purchase of our BMW 328i. We drove all the way from Knoxville and were able to complete our transaction in a few hours. The rest of the team was very welcoming and always willing to help! More

Great I purchased my second BMW from this dealership in the past 15 months - this time a new X1 for my wife. I worked with Keith Rawls - my Client Advisor I purchased my second BMW from this dealership in the past 15 months - this time a new X1 for my wife. I worked with Keith Rawls - my Client Advisor from the purchase of my 328i last year - on this transaction. Once again, Keith was very professional - making the process smooth from the point of the test drive to taking delivery of the vehicle. I was very pleased with the "Sonic Price" on the X1 and on the trade value that I received on my wife's Honda. I also returned to BMW of Chattanooga because of the service I have received over the past 15 months on my vehicle from Kevin Frazier and his team in the Service department. Don't want to leave out David Goforth in the Finance department. David was a pleasure to work with in completing the business/paperwork side of the deal. I highly recommend BMW of Chattanooga. No need to drive to Atlanta for your new BMW! More

The Ultimate Customer Experience This is my first BMW. I bought a 2014 BMW 428i. The car speaks for itself but the customer service was above and beyond what I could have ever imagine This is my first BMW. I bought a 2014 BMW 428i. The car speaks for itself but the customer service was above and beyond what I could have ever imagined. Starting with Cody Bowman going above and beyond helping answer all my questions and explaining in detail what to expect from not only owning a BMW but the level of quality and detail involved in the customer service experience. Making my way to Sam Gilbreath whom talked me into the Tire and Wheel Package ( I hope I don't have to use it but I will personally thank him if I do.) Last but not least Aaron Gentry has really earned his title of BMW Genius. I really appreciate the experience BMW of Chattanooga not only buying the car but the follow ups by my Sales Associate. Look forward to enjoying my car and buying my next car there in the future. More

One word "excellent " BMW of Chattanooga ... Staff there were professional &courteous, sales man Kieth Rawls was excellent and top-notch! As well as technician Aaron Ge BMW of Chattanooga ... Staff there were professional &courteous, sales man Kieth Rawls was excellent and top-notch! As well as technician Aaron Gentry ...GREAT experience ! More

Great Sales Person Christine Dumas has helped me twice this year trade BMW's for other brands (Honda Pilot & Lexus RX350). She is great to work with and help you find t Christine Dumas has helped me twice this year trade BMW's for other brands (Honda Pilot & Lexus RX350). She is great to work with and help you find the right vehicle for your needs! I greatly recommend her as a sales person! Also a great finance department! Thanks to Leslie, Cooper, Sam, & David for their assistance over the years. Purchased my first BMW in 2010 and told the finance person back then that when I can't trust a service department I will no longer drive their vehicle. Well in 2016 I traded a X5 & 528xi for other brands. There is no consistency with their service department!!! There are only two sales people still at this dealership from when I started dealing with them from 2010 and Christine is one of them. More

Paying for Guesswork Took my BMW to this service center because they are supposed to be a BMW service facility. First it was the key, Was told the key worked and could pic Took my BMW to this service center because they are supposed to be a BMW service facility. First it was the key, Was told the key worked and could pick up car next morning . Next morning - no the key didn't work (never did) . They are checking on it. Later that day it is the module . Today no not module , say it will be 3000$ MORE to fix. Everything I was told today completely contradicts what I was told last week. I could have guessed at what was wrong with this car myself . I wish I had read some of theses reviews before I had taken my car there. I can't afford to keep paying for guesses at what is wrong with this car. Guess I will be buying another car - definitely won't be another BMW. No way to actually get the car fixed with out going through a few thousand dollars of guesswork. More

Used 335is First time buying from bmw of chattanooga and the experience was great. I had the pleasure of dealing with Jonathan Allers who is a very friendly and First time buying from bmw of chattanooga and the experience was great. I had the pleasure of dealing with Jonathan Allers who is a very friendly and approachable individual. I was skeptical about purchasing a car in another state but Jonathan was able to answer every questions that i had for him and addressed any concerns i had about the car. There were a few things wrong when i looked at the car in person but nothing out of the ordinary for a used car. Overall, I would do business with him again. More

Outstanding purchase of a 2015 M3 Excellent experience purchasing my first BMW. Justin Jackson was very professional and helped to make the buying experience smooth. Would recommend hi Excellent experience purchasing my first BMW. Justin Jackson was very professional and helped to make the buying experience smooth. Would recommend him and the dealership to anyone! Love my new M3!! More

Outstanding I have bought several new and several used cars. Buying from BMW of Chattanooga has been the smoothest and most enjoyable experience so far. The hospi I have bought several new and several used cars. Buying from BMW of Chattanooga has been the smoothest and most enjoyable experience so far. The hospitality from the staff and knowledge of the vehicle was impressive. I initially went to take a look at the pre-owned 2012 GMC Sierra 1500 on my lunch break which left me short on time from the beginning. During just 25 minutes with my salesmen, Cody Bowman, we were able to take a test drive, appraise my trade-in, and get all of the background on the truck. By the end of the day, I was driving it off of the lot. My finance guy, Sam, was also very helpful in explaining all of the warranty and protection plans that were offered. He also went in depth about my monthly payment and financing options. we were able to get a great interest rate with my current bank which made everything so easy! Thanks for everything and keep up the good work guys. More