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BMW of Chattanooga
Chattanooga, TN
524 Reviews
BMW of Chattanooga invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 524 reviews
August 22, 2013
I purchased a 2001 Acura CL Type-S. I had to drive from out of state to get the car and I called in advance to let the dealership know I would be arriving. While I was on the road to the dealership I was out of state to get the car and I called in advance to let the dealership know I would be arriving. While I was on the road to the dealership I was called by the dealership and informed that the vehicle was not ready that during an inspection it was discovered the front motor mount was bad and needed to be replaced. The dealership gave me the option of picking up the car "as is" with the promise of a new motor mount and a $200 credit off the car or waiting 3-5 days for the repair to be made. I opted to pick up the car and have the part shipped to me. I could not schedule another road trip to view the car. Upon arrival I was asked to wait. The wait turned into a 30 min wait before I was finally greeted by the salesman Mr. Randy Pugh. Mr. Pugh must have been very busy as he knew very little about the car and obviously had not had an opportunity to go over the vehicle. I along with the salesman took the vehicle for a road test. And in-fact the front motor mount was bad. Also the front rotors were warped and the electric mirrors were nonoperational. But the price was good and this was a "used" car so I committed to purchase the vehicle. The process to purchase the vehicle was another time consuming event and I was paying with cash I can only imagine how long it is for those buying on credit. The real sore spot was the final agreement was produced and I was charged a $600 "document fee". I asked Mr Pugh what the document fee was and he had no clue. I informed Mr. Pugh that I would walk away from the deal for a $600 fee that could not be explained. For reference the $600 represented almost 10% of the asking price for the car. During the conversation Mr. Pugh indicated that the fee was to "re-cope" the loss of the motor mount and the $200 credit given for installation. This comment did not make things better. I informed Mr. Pugh that he should go get his business manager as I was about to walk away. After waiting another 20 min the business manager arrived. She was very pleasant and explained the "document fee was for prepping the vehicle, cleaning the vehicle and filling the tank as well as lot storage fees and various other expenses. I then asked how long the vehicle had been on the lot and was informed that it was less than 10 day on the lot. I also asked when the "prepping and cleaning" was to be done as the car still had marks from the mechanic that conducted the inspection the identified the motor mount problem. I informed the business manager there was no way I was paying $600 for fees typically reserved for factory new cars not for cars purchased "as is". I started to walk away and she immediately cut the fee in half to $300. This only justified my concern that I was being treated unfairly as such I indicated that $300 was still too high and after more discussion I agreed to pay a $200 document fee. For all that I did get a full tank of gas. I was also informed that title and tag would be handled by the dealership and yes I paid for the service. Three weeks into the temporary tag I received a document from the dealer, the old owners title and a refund for the title fee they charged me. Apparently completing the title paperwork before the dealer temporary tag expired was too complicate so the papers were mailed to me to deal with. Over all the only thing good about this dealership is the price of the used car. I cant help but think it I would have had a better time if I had been purchasing one of the 7-series BMW's on the floor. But then I guess if your spending $85K the "document fees" amount to pocket change. Again I will not recommend people go to BMW of Chattanooga for any car purchase new or used. More
by PaulVarian
Employees Worked With
Randy Pugh
August 21, 2013
The sales staff at Chattanooga worked diligently to aid us in buying the car we wanted. They were helpful, curteous, and knowledgable about the car we purchased. The time they spent with us getting to k us in buying the car we wanted. They were helpful, curteous, and knowledgable about the car we purchased. The time they spent with us getting to know our new car was very much appreciated. The nice lady in finance walked us through the options on warranties and service for the car. I honestly do not know what else they could have done to make the experience more enjoyable. More
by dana399
Employees Worked With
Ryan Ziegler, Nik Stanke, Christine Dumas
August 15, 2013
The staffs are very nice and friendly, they took care of me and get down to business and answers all my questions I have. I would recommend friends to go buy car from there me and get down to business and answers all my questions I have. I would recommend friends to go buy car from there More
by Vtongsta
Employees Worked With
Tyde McIntosh, Tyde McIntosh
August 04, 2013
In a past 14 months I bought from BMW of Chattanooga 3 cars, two new and 1 used. The attitude to clients is awesome, the stuff is very friendly, car prices are attractive and competitive. They resolve dif cars, two new and 1 used. The attitude to clients is awesome, the stuff is very friendly, car prices are attractive and competitive. They resolve difficult moments well and easy. Mr. Jonathan Lickliter is the very knowing sales adviser and a very nice person. I will definitely by from them my next vehicle and strongly recommend this dealership to other customers. Eugene Grechko More
by y2
Employees Worked With
Jonathan Lickliter
August 01, 2013
Gary Ridge was extremely helpful throughout the process. His product knowledge was obvious. He went to great lengths to get me exactly the car I wanted. The financing process was also very professional. His product knowledge was obvious. He went to great lengths to get me exactly the car I wanted. The financing process was also very professional. I traded a BMW328i convertible I purchased at this dealership; so, I was well aware of the excellent service they provide. More
by Tom1981
Employees Worked With
Gary Ridge
July 23, 2013
This was the third vehicle where Gary Ridge has facilitated the purchase. I have found Gary very knowledge about the products offered, as well as, the market. He is professional and patient takin facilitated the purchase. I have found Gary very knowledge about the products offered, as well as, the market. He is professional and patient taking time to answer all my questions and ensured I was well aware of all the options available on the vehicles and regarding the vehicles. I highly recommend Gary for a positive purchase experience. More
by gap0464
Employees Worked With
Gary Ridge
July 16, 2013
Johnathan did a great job with the sales process, however the service center and finance dept. is questionable. Im am not impressed with the after sale experience and question their integrity. I am still pur the service center and finance dept. is questionable. Im am not impressed with the after sale experience and question their integrity. I am still purusing issues with my purchase that have yet to be resolved. More
by Andrew Sales
Employees Worked With
Johnathan Lickliter
July 10, 2013
The transaction was smooth. We brought our children, two and four, and the employees were great keeping them entertained while we went through the process of buying our SUV. Overall, the experience was grea and four, and the employees were great keeping them entertained while we went through the process of buying our SUV. Overall, the experience was great, but we were a little disappointed we weren't able to negotiate for the price. However, everyone was friendly and helpful and we walked away happy. More
by AshleyDillon
Employees Worked With
Christine Dumas
July 09, 2013
Jonathan was very knowledgeable, and extremely helpful. It was a challenge purchasing a vehicle over the phone, and in a hurry. Johnathan helped my wife and I expedite the process, and helped us to make d It was a challenge purchasing a vehicle over the phone, and in a hurry. Johnathan helped my wife and I expedite the process, and helped us to make decisions without being able to be present. This was our fourth purchase on a BMW, and we will now only use BMW of Chattanooga on our future services and purchases. Thank you! More
by dmchugh301
Employees Worked With
Christine Dumas, Jonathan Lickliter
