BMW of Chattanooga

Tyde was very helpful in completing my vehicle transaction - i drove from Charlotte NC and he was able to complete all of my paperwork well in advance so that i had a smooth and efficient transact transaction - i drove from Charlotte NC and he was able to complete all of my paperwork well in advance so that i had a smooth and efficient transaction More

I love my BMW but I only had bad experiences with the Chattanooga Dealer 1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check eng Chattanooga Dealer 1) My first M3 a 1998 model: I still have the car I am the second owner. Back in 2003 I took the car for service with a check engine light on, got diagnosed with a faulty catalytic converter, $2500. I took the car for second opinion somewhere else and it turned out to be a $80 oxygen sensor. I replaced it and the light hasen't come back since. 2) Same car: back in 2006 the car got vandalized so I took it to BMW. $15,000 Dollars later the seat is loose and the moldings are coming apart. 3)in January of 2011 I got a new M3, (new for me since it's a 06 model) which has only been serviced at BMW. I took the car in for a computer recall, the first thing the associate told me was that is was completely out of alignment (it was time to change tires). I took the car to Chattanooga Alignment to put on tires that I got at Tire Rack, the alignment was 100%. I also asked the guy if he will guide me trough to synch my cell to the car after a two minutes "inspection" he told me it was not possible since the car is missing certain features. Today my son was looking at the manual and with a very simple set up my phone is now synched with the sound system. ( didn't need any special device). This is what made me decide to write this review. 4) Same car, I purchased a BMW insurance for wheels and tires, three months down the road I hit a pothole on the Signal mtn. exit which bent the wheel and damage the tire, I called the number on the policy and got denied, called BMW and the same lady that sold me the insurance told me that I should have call them instead of the insurance company because they know how to talk to them. I cancelled the insurance and two months later got a refund minus three hundred Dollars. I really like this cars but I will never go to this dealer again. I have a service coming up and I'm planing on taking the car to the Knoxville dealership. Efren More

The experience was very good. I have leased or owned The experience was very good. I have leased or owned four other 750's and have nothing but the best experience every time I trade. I own other v The experience was very good. I have leased or owned four other 750's and have nothing but the best experience every time I trade. I own other vehicles and I always refer to the Chattanooga BMW dealership as the "one to beat" as far as customer service and overall satisfaction. This does not make me very popular with other dealers but I don't care. The goal was set and they need to "up their game". More

Nik and the entire team give us all the attention we needed and were very informative as the deal progressed. Nik stuck with us the whole way through, was very helpful with familiarizing me with the 33 needed and were very informative as the deal progressed. Nik stuck with us the whole way through, was very helpful with familiarizing me with the 335i's features, and saw to it that the car got a detailing that very day. We couldn't have wished for treatment better than we received at BMW of Chattanooga and are very appreciative of Nik especially. More

When the car was delivered it had damage caused by the dealer , and the sales manager said go screw ur self u bought car as is but when i looked at vehichle it had no damage, coustomer service really bad dealer , and the sales manager said go screw ur self u bought car as is but when i looked at vehichle it had no damage, coustomer service really bad never buy or recomend . The sales man was great but the sales manager is horriable i had to pay out of poket to fix transmission and the leather seat they tore before delivery and front bumper damage which total out $2600 .. For a 27000 dollar car .. Bad people to do buisness with. Sales manager didnt even have the courtesy to call me or talk to me when asked too . I cant believe they do people like that i will make sure that every website on the net have my story and the horrible experiance with that dealer ship . More

The level of service offered by Brian Roberts was outstanding in multiple aspects...he was very professional, fully engaged with my transaction, and resolved all issues, with a calm and business lik outstanding in multiple aspects...he was very professional, fully engaged with my transaction, and resolved all issues, with a calm and business like manner. I was pleased with all aspects of the car buying process at your facility, including your facility, the product(x-3), and the price. I will refer at every opportunity, and look forward to other purchases there. Thank you for a most positive experience. Jim More

Isabel was great from start to finish! I would buy from her again! Anytime that I see her in the delership, she is great to speak and ask how I have been doing! her again! Anytime that I see her in the delership, she is great to speak and ask how I have been doing! More

We have never shopped for a BMW before. Our salesman, Bender Riggs, was so knowledgeable about this car that he sold us on it. We are so pleased with it's performance and will recommend this vehicle, as Bender Riggs, was so knowledgeable about this car that he sold us on it. We are so pleased with it's performance and will recommend this vehicle, as well as our salesman, to anyone who is interested in purchasing a vehicle. It has been an awesome experience and we will be BMW owners from now on. Thanks, Justin & Jamie O'Neal More

Always thought of buying an BMW at one time & after our visit in looking at another vehicle we took a test drive and was impressed with the styling & performance of the BMW. The safety devices that cam our visit in looking at another vehicle we took a test drive and was impressed with the styling & performance of the BMW. The safety devices that came with the car were a plus as well. Our sales associate (Brian Roberts) was very helpful in answering our questions as well. More

My whole experience was excellent from the first contact to the visiting the dealership and picking up our car. I would recommend BMW of Chattanooga to any and all of my friends. to the visiting the dealership and picking up our car. I would recommend BMW of Chattanooga to any and all of my friends. More