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BMW of Chattanooga
Chattanooga, TN
522 Reviews
BMW of Chattanooga invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Showing 522 reviews
April 16, 2010
Took vehicle in for Low Coolant and Service Engine warnings. They replaced a water hose and air pump. Two days later same warning lights come on and they say it now needs a new air valve and the coo warnings. They replaced a water hose and air pump. Two days later same warning lights come on and they say it now needs a new air valve and the coolant resevoir has sprung a leak. Instead of asking the tech what diagnostics were done or not done they speculated on what may have happened to cause these "new" problems. Service Advisor and Service manager gave conflicting information about price estimate and would not answer other questions. Wrote letter to General Manager and BMW of North America. The corporate Customer relations rep called and said she had talked with the dealership and I should expect a call. It's been a month and a half and I have not heard from the General Manager or Servie Manager. Also I was told I could not get a loaner vehicle since I did not buy my BMW at their dealership. Another person told me dealer bought vehicles have priority but they do allow other customers to use loaners on a "if available" basis. Too many inconsistency for me to have trust or confidence in this dealer. I will not take my vehicle back there. More
by BMWDRVR325
Employees Worked With
Cliff Blakemore, David Winters
September 22, 2008
Service department at BMW of Chattanooga does not provide competent work, the service manager is never available to help with problems, when we asked to talk to him he never returns calls. My car radiat competent work, the service manager is never available to help with problems, when we asked to talk to him he never returns calls. My car radiator was replaced because BMW said it was cracked. Three days later warning light is on and we tow the vehicle to BMW. Service says the coolant holder blew not new radiator and after much discussion about their not properly checking the system when work preformed, they agree to not charge full labor to replace coolant bottle. Same day they call to advise the water pump and thermostat may be bad. They do all the service on the vehicle including oil changes. BMW was responsible to check the entire cooling system when the radiator was replaced to evaluate all parts and components in the cooling system. The new problems and defects are a direct result of the vehicle not being properly checked. The service advisor says the Service Manager is unwilling to accept any responsibility or call. Guess my only option is legal action. More
by burke
Employees Worked With
michael suggs
