BMW of Cincinnati North

THIS DEALERSHIP RECORDS CUSTOMER CALLS IN PERSONAL PHONES Today i was here at the dealership to lease a BMW X3 and i drove all the way from Columbus because the person i was dealing with said me on the call Today i was here at the dealership to lease a BMW X3 and i drove all the way from Columbus because the person i was dealing with said me on the call and chatted with me over the phone a complete different number and when i drove to the dealership he gave me a complete rip off number and said what i quoted over the chat with him was a fake number? 1.The person who i was dealing with told me that go a buy a Mazda instead of an X3 for the price i was asking which is completely rude. 2.He recorded my telephonic conversation with him in his personal phone without telling me and tried to blame me saying that he told me the right price which he was bluffing with me in the dealership ( which eventually he could not prove) 3.Before coming to the dealership in Cincinnati as i live in Columbus I insisted him that i will only fill the credit application if he agrees to give me the car for the price i quoted as i don't want to drive 240 miles round trip from my home and if he can't honor it i am fine , inspite of this i have text message saying that he will honor the price if i have good credit.. i told the guy that i don't know my score but i submitted the application online as he requested and requested him to see if i was qualified 3 days before i travelled to this dealership and he did not even say anything about pre qualification or anything which is what i am highly dis-satisfied... if he cannot do the price he should have told me upfront that he cannot do the deal , rather than telling me what i chatted with him was fake and go and buy Mazda? really? how shame on you. I am going to take a legal action about recording my voice without my concern and blaming me falsely for what i did not utter a word and did not even apologize for the crap they did for me today at the dealership and i am going to complain to the BBB for the rude behavior you had with me today at the dealership. This is a shame on you guys with so many positive reviews and treating a customer like this who travelled all the way to give a business to you guys. More

BMW of Cincinnati North I was very happy with our car purchase experience at BMW of Cincinnati North. They were helpful and attentive to our interest in an all electric vehic I was very happy with our car purchase experience at BMW of Cincinnati North. They were helpful and attentive to our interest in an all electric vehicle. More

Great experience! We were a little uncertain about whether we should buy or lease, and what model we wanted. We also came on a 7 degree day! Brad was very helpful and u We were a little uncertain about whether we should buy or lease, and what model we wanted. We also came on a 7 degree day! Brad was very helpful and unphased by the several vehicles he had to track down in the cold! He did everything to make sure we were satisfied! Mike made the paperwork a breeze! Highly recommended! More

BMW buying experience This is our second BMW we have purchased from Brad Schultz. Both experiences have been excellent. Brad is no pressure, helpful and guides you to the c This is our second BMW we have purchased from Brad Schultz. Both experiences have been excellent. Brad is no pressure, helpful and guides you to the choice that is right for you. He knows that if you have a good experience and are satisfied that you will be back. He has prompt follow up and gets answers to questions you have. He understands that the relationship does not stop after the sale. Our dealings with the service department have been smooth and hassle free as well. More

Above and Beyond I’ve always been very happy with BMW service and this time was especially beyond expectations. Kyle took care of me as soon as I arrived and was extre I’ve always been very happy with BMW service and this time was especially beyond expectations. Kyle took care of me as soon as I arrived and was extremely friendly and professional and arranged for a loaner car. My scheduled maintenance was taken care of as well as the diagnostics for a muffler problem. Kyle arranged for valet service to pick up the loaner. Nick brought my car back while I was at work. That service was unexpected and very much appreciated. More

Hassle Free Purchase Experience I recently purchased a new BMW from Chris Lykins who made the entire buying process very easy. I live over 100 miles away and this dealership is defin I recently purchased a new BMW from Chris Lykins who made the entire buying process very easy. I live over 100 miles away and this dealership is definitely worth the drive! More

Great Car Buying Experience Chris and Ed were great to work with. They both were knowledgeable about the product and very professional. They made the car buying experience easy Chris and Ed were great to work with. They both were knowledgeable about the product and very professional. They made the car buying experience easy and hassle free. More

Trade In/Purchase From my initial inquiry, Brad Schultz and the Jake Sweeney team were extremely responsive, knowledgable, and professional. Those traits carried throug From my initial inquiry, Brad Schultz and the Jake Sweeney team were extremely responsive, knowledgable, and professional. Those traits carried through the entire buying process. Brad kept me informed via phone or email throughout the whole evaluation, his persistence is one of the main reason I purchased from Jake Sweeney BMW. More

Easy and professional Nothing but the best things to say about my experience working with Jason Maudlin and the finance manager Mike Donohue. Was very low stress and the ca Nothing but the best things to say about my experience working with Jason Maudlin and the finance manager Mike Donohue. Was very low stress and the car is fantastic. More