BMW of Cincinnati North

Service Entire service experience was great. Gerald was great. My vehicle was serviced and cleaned. I would recommend this dealer to others looking to get m Entire service experience was great. Gerald was great. My vehicle was serviced and cleaned. I would recommend this dealer to others looking to get maintenance performed. More

Honest. Upfront. Fast. Fair. Brad Schultz and BMW of Cincinnati North took great care of me. Fair Price for my trade in, got me an interest rate 2% lower than expected, and got m Brad Schultz and BMW of Cincinnati North took great care of me. Fair Price for my trade in, got me an interest rate 2% lower than expected, and got me on the road faster than I could say, "Ultimate Driving Experience' Would recommend again and again and again More

A flawless experience. Every employee I encountered was friendly and helpful. The two attendants that greeted me as I pulled in, Jeff Page, My Maintenance Manager that call Every employee I encountered was friendly and helpful. The two attendants that greeted me as I pulled in, Jeff Page, My Maintenance Manager that called me and the gentleman that delivered my vehicle to my home were all A+. More

The Ultimate Dealership Experience It's a little play on the BMW slogan, but it's well earned. Everyone we encountered there greeted us with a smile and upbeat attitude. The dealershi It's a little play on the BMW slogan, but it's well earned. Everyone we encountered there greeted us with a smile and upbeat attitude. The dealership was clean and well maintained. Attention to detail was apparent throughout the entire building. The atmosphere felt like a family reunion. Hugs instead of handshakes would have felt appropriate. The knowledge of the staff was second to none. Clay Moorhead was exceptional. He introduced us to anyone we would need to interact with for any service appointments. Would highly recommend BMW of Cincinnati North to anyone thinking about a BMW purchase. More

It's the little things! Jeff in service for my 2003 X5 that I'm very picky about was not taken aback at all when I came back with a small issue. He was at the ready to hel Jeff in service for my 2003 X5 that I'm very picky about was not taken aback at all when I came back with a small issue. He was at the ready to help make any concern or request right! I quote, " It's the little things" and I completely appreciate their service philosophy. More

Scheduled Service Service team is knowledgeable and professional with only one goal...delight their customers. Performed scheduled maintenance and completed other items Service team is knowledgeable and professional with only one goal...delight their customers. Performed scheduled maintenance and completed other items that were needed as part of my service and maintenance agreement. Everything was great. More

Job we done! Chris always does a great job at informing me on the repairs, why they need done and how long it could take to complete. I've been working with Chri Chris always does a great job at informing me on the repairs, why they need done and how long it could take to complete. I've been working with Chris for many years. It's always a pleasure to know when I need to bring my car in that Chris is there to take care of things. More

Dealership excellent, BMW policy sucks Your employees were very helpful. My complaint is why BMW sells cars with tires neither you or Paducah BMW stocks? We hit a pot hole so big or deep th Your employees were very helpful. My complaint is why BMW sells cars with tires neither you or Paducah BMW stocks? We hit a pot hole so big or deep that it caused the sidewall to rupture. We drove about 10 miles to a convenient store, and called BMW roadside assistance. The closest help was one hour away. We called a local repair shop who was there in 20 minutes to put our spare on. One of those donut tires, that limits you to 50mph and short range. We had to drive 380 miles to get home. We had to spend the night while your dealership acquired a new front tire. While installing the new tire, your people spotted a nail in a rear tire. I was told run flat tires can not be patched, and that a new tire was required. Guess what, a rear tire was not in stock, so we drove 380 miles with a nail in the rear tire. We probably put 1000 miles on that tire with the nail in it, because we had a new roof put on our house months ago. We have ordered new tires from Paducah BMW which will be in next week. There is no one in our town, Union City, TN. that has the equipment to mount a run flat tire. Apparently the front and back tires are different sizes, so I can not buy one extra tire and wheel as a spare. More

Routine Service Always a great experience. Easy online scheduling and quick drop off and pickup. The service team is always attentive and my car is always clean and Always a great experience. Easy online scheduling and quick drop off and pickup. The service team is always attentive and my car is always clean and delivery is quick. More

Service Exceptional service attitude; convenient and easy to work with. Extremely professional and quick service with great communication. The great team at Exceptional service attitude; convenient and easy to work with. Extremely professional and quick service with great communication. The great team at BMW of Cincinnati North has stepped their game up and is now the premier dealership in the area. I'm a very happy customer. More