BMW of Cincinnati North

Great Professional Service I and my wife were treated like a very important friend and not a usual customer. Greg is a great guy ; upfront and professional, funny and charismati I and my wife were treated like a very important friend and not a usual customer. Greg is a great guy ; upfront and professional, funny and charismatic. Thank you Greg for making it easy. More

Smooth, transparent, professional Greg is a straightforward pro. He understands the business, the products, and the nuance behind high level customer service. I will definitely come ba Greg is a straightforward pro. He understands the business, the products, and the nuance behind high level customer service. I will definitely come back for my next BMW. More

Jeff Page and service appointment My headlight went out and I was traveling out of town. I called up and was told I couldn't get in to fix it until the following week. I called again a My headlight went out and I was traveling out of town. I called up and was told I couldn't get in to fix it until the following week. I called again and Jeff immediately found a way to fit me in. The day I came in, I was early. I was hoping to get back to work as quickly as possible. He got me in and out in an hour. I really appreciate how Jeff always goes above and beyond for me. Thanks, Susan More

Everyone in Service is eager to please. Everyone in Service, including several whose names I didn't catch, was very helpful. The work was completed in timely fashion, and the car was deliver Everyone in Service, including several whose names I didn't catch, was very helpful. The work was completed in timely fashion, and the car was delivered in fine shape. More

Keep coming back. When you find something that works you stick with it. The team at BMW of Cincinnati North are so great to work with, they make the entire process of When you find something that works you stick with it. The team at BMW of Cincinnati North are so great to work with, they make the entire process of buying a vehicle a real pleasure. Our sales consultant Jon Ogden made the entire process relaxed and a joy to complete. That's why we keep coming back to work with Jon and the dealership time and time again. More

First class buying experience ! First class experience with Brad Schultz and his team at BMW Cincinnati North. Purchased a CPO convertible and closed the deal and picked it up withi First class experience with Brad Schultz and his team at BMW Cincinnati North. Purchased a CPO convertible and closed the deal and picked it up within a few days. Brad was gracious enough to pick me up from the airport when I collected the car. He and his team, Tyler and Jonathan, were fantastic ! Would do it again! Call Brad for your next BMW ! More

2009 328i Service (and 2007 X3 service) The quality and friendliness of service from this dealership is 5 of 5. However, I have a major complaint about BMW engineering, specifications, an The quality and friendliness of service from this dealership is 5 of 5. However, I have a major complaint about BMW engineering, specifications, and quality of parts. For the 2009 328i: During this service, $500 was spent to replace the transfer case shaft seals. During a previous service, $500 was spent to replace the oil filter housing gasket. It is recommended to spend another $1,700 to replace the oil pan gasket. For our 2007 X3: During a previous service, $500 was spent to replace the oil filter housing gasket. During a previous service, $250 was spent to replace the left rear axle seal. During a previous service, $1,100 was spent to replace the valve cover gasket. It is recommended to spend another $1,700 to replace the oil pan gasket. This is $2,850 already spent on gaskets and seals and another $3,400 of recommended spending for more gaskets! That's over $6,200 for gaskets and seals! In this day of modern materials and millions of miles of data, it is absurd that BMW German engineering cannot get this right. BMW's are expensive enough to maintain. To spend this amount of money for leaks is ridiculous. Gerry Socha More

First BMW car- an amazing experience I had a lot of unfortunate issues plague my car all at once. I found myself going from dealership to dealership quickly searching for a replacement. H I had a lot of unfortunate issues plague my car all at once. I found myself going from dealership to dealership quickly searching for a replacement. However, everywhere I went, I felt either ignored or pressured by sales associates. When I arrived at the BMW dealership, I thought it was going to be the same old story for me. I was relieved when I realized that the BMW dealership culture was the exact opposite of my prior experiences. Chris at BMW took the time to make sure that I was taken care of and got what I needed. Unlike other dealerships, Chris helped me find the best car for me and my budget. He never pressured me and was always courteous. He showed me several cars and allowed me to vet my options. He made sure I was confident with my selection. When a problem arose with the paperwork, he went above and beyond to address the issue. After the sale, Chris took the time to answer my questions about the car and would periodically check in to make sure I was entirely satisfied with my X1. I must say that my experience with Chris is unparalleled and will keep me coming back to BMW for years to come. Thank you for such a smooth and wonderful experience. More

Very pleasant and fast This is my fourth BMW. Each time I have been very satisfied with the car, the dealership and the service. It is a pleasure to deal with all of the This is my fourth BMW. Each time I have been very satisfied with the car, the dealership and the service. It is a pleasure to deal with all of the people there. More

Easier Than Buying a Swimsuit! I am pregnant with our 1st child. We knew a newer car was in our future as our BMW 325 is too small for a carseat and the other car is nearing 200,000 I am pregnant with our 1st child. We knew a newer car was in our future as our BMW 325 is too small for a carseat and the other car is nearing 200,000 miles. In all honesty we had our hearts set on a Land Rover Discovery, but in a last minute decision we decided to look at the X1,X3,&X5 model BMW. We did not look at said models at BMW Cincinnati but other dealerships. After our test drive at another dealership we knew what we wanted, but narrowing down the price and options was the trick. Neither my husband nor I wanted lots of options, just something simple and safe. We found the car we wanted in DC and were on our way to pick it up when we heard about BMW of Cincinnati. After finding a model that best fit our needs we called and offered a price we were comfortable with. Turns out, BMW of Cincinnati was comfortable with our price as well. Clay walked us through the process over the phone and when we arrived, 2 days later, our vehicle was waiting for us all papers ready to go. We didn't have to haggle, we didn't have to wait for HOURS, we just walked in, signed, learned a little about our new ride and were on our way. We hadn't even looked at the car in person until the day we arrived, but felt comfortable with our interactions. This honestly was the BEST buying experience ever- it was easier buying this vehicle than purchasing a swimsuit or a pair of jeans! We have told everyone to check out BMW of Cincinnati, even if they aren't in the market for a BMW. The service, generosity, and down right human to human interaction is what makes this dealership stand out. We will be back - for our next BMW, post baby! Maybe I'll get my convertible then!!! More