BMW of Cincinnati North

Just another car dealer. I was ready to purchase a very specific used vehicle. It was showing in their inventory. I sent an email with a couple questions. I received appr I was ready to purchase a very specific used vehicle. It was showing in their inventory. I sent an email with a couple questions. I received approx 3 automated emails in return. None of which answered the questions. I then replied to 1 at a time asking the questions I had about the vehicle. no one responded for a day. I then got a response that they would have to look in the car. I waited until the next day. I then received another email asking if they could answer any questions. I am thinking, this is ridiculous. Then I receive an email that it should. No kidding, 3-4 days later. And the questions were never answered. Steer clear of this dealership. Sad that i was going to buy the car with cash but couldn't get the answers. And simple questions. does it have a tow package? Thats all I needed to know. Either answer I probably would have bought it. I am glad I didn't give them my business. I will continue my search, but not with BMW of Cincinnati North. More

All in all a great experience although I did notice at home that it has a dent in liftgate and damage to the rondel. Disappointing. home that it has a dent in liftgate and damage to the rondel. Disappointing. More

I have been a long time customer of Shawn Sweeney, we have always had great service wether purchasing a car or having it serviced we have enjoyed working with everyone at this dealership!! Thanks Susan have always had great service wether purchasing a car or having it serviced we have enjoyed working with everyone at this dealership!! Thanks Susan More

With this pandemic(COVID-19), BMW of Cincinnati was great. Easy transaction, scratch that, BEST TRANSACTION EVER buying a car.. Kiya was wonderful.. I’m looking at buying the wife a new car, a little o great. Easy transaction, scratch that, BEST TRANSACTION EVER buying a car.. Kiya was wonderful.. I’m looking at buying the wife a new car, a little out the way but BMW of Cincinnati will be hearing from me again. More

they did what they said they were going to do. I live in Nashville they had a great web site the sales staff was very quick to respond when I had a question on line. We were able to make a deal on I live in Nashville they had a great web site the sales staff was very quick to respond when I had a question on line. We were able to make a deal on my trade via web and phone, but main thing when I arrived at dealership they honored what they told me before I made trip to Cincinnati. They were very good to work with! More

This Is the 15 car,my family has purchased from this dealership.Every time i go there.I know I will be satisfied with the service from there sales team.It a pleasure working with Brad Schutz,and Norm dealership.Every time i go there.I know I will be satisfied with the service from there sales team.It a pleasure working with Brad Schutz,and Norm Dexter. More

Clay, Brian, Royan top marks I don't really choose a dealership based on the people; because I want a specific car they have on the lot. But it was a pleasant surprise to find the I don't really choose a dealership based on the people; because I want a specific car they have on the lot. But it was a pleasant surprise to find these three individuals easy to work with during the process. More

Great service and attention to detail by all involved. Remote purchases are challenging, but the team made it go smoothly. Thank you very much. Can’t wait to receive the vehicle in a few days. Remote purchases are challenging, but the team made it go smoothly. Thank you very much. Can’t wait to receive the vehicle in a few days. More

Not a premium experience My experience with the sales person (Brad Schultz) was very good. Unfortunately the car (750i) was not delivered to us in the condition that I expect My experience with the sales person (Brad Schultz) was very good. Unfortunately the car (750i) was not delivered to us in the condition that I expected. I received two key fobs both of which need batteries. I have driven the vehicle at this point about 400 miles. A message on the dashboard monitor advised me that I need to add not one but two quarts of oil. BMW certified inspection? More

Excellent Service Norm was great to work with as was Jeff. It was a great buying experience. I would recommend them to friends in the future. Very punctual and strai Norm was great to work with as was Jeff. It was a great buying experience. I would recommend them to friends in the future. Very punctual and straight-forward. More