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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
943 Reviews
Call Dealership (281) 557-7000
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15943 Gulf Fwy

Webster, TX

77598

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Showing 943 reviews

July 23, 2026

100/10. I definitely recommend. Steven DeLeon was very professional and knowledgeable. Justin!! No words, he is my guy...He definitely makes it happen. Th More

by Cgsprkl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin and Steven
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July 22, 2026

Took 2016 740i in for a/c warranty work. My service advisor (William Russell) worked diligently with warranty service to ensure repairs were covered and subsequently paid. Warranty company More

by slimuel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Jamal) Russell
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July 22, 2026

Very nice people around, from the salesman Joe in the Mini showroom and Nathaniel in the sales office. More

by patfancher8
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe and Nathaniel
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Jul 24, 2026 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 17, 2026

The service dept was more focused on selling me a lot of thing other than what I was at the dealer for. I wanted only a recall service & oil change. They instead gave the car a thorough survey & proposed $ More

by Stewart
Recommend Dealer
No
Employees Worked With
Service
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Jul 17, 2026 -

Stewart responded

he service dept was more focused on selling me a lot of thing other than what I was at the dealer for. I wanted only a recall service & oil change. They instead gave the car a thorough survey & proposed $1000 work. At the end of the day they still did $475.work hidden at the end of the multi page proposal. I felt ripped off. I won’t be back unless I get another recall & I will go to another BMW dealer.

Jul 17, 2026 -

Stewart responded

The service dept was more focused on selling me a lot of thing other than what I was at the dealer for. I wanted only a recall service & oil change. They instead gave the car a thorough survey & proposed $1000 work. At the end of the day they still did $475.work hidden at the end of the multi page proposal. I felt ripped off. I won’t be back unless I get another recall & I will go to another BMW dealer.

Jul 17, 2026 -

Stewart responded

The service dept was more focused on selling me a lot of thing other than what I was at the dealer for. I wanted only a recall service & oil change. They instead gave the car a thorough survey & proposed $1000 work. At the end of the day they still did $475.work hidden at the end of the multi page proposal. I felt ripped off. I won’t be back unless I get another recall & I will go to another BMW dealer.

Jul 21, 2026 -

BMW of Clear Lake responded

Hi Stewart, Thank you for taking the time to share your feedback. I apologize that your visit left you feeling disappointed and that we did not meet your expectations. Our goal is never to pressure customers into repairs, but rather to provide a thorough inspection and make recommendations based on the condition of the vehicle so customers can make informed decisions. We understand how frustrating it can be if there is any confusion regarding recommended services or charges. Unfortunately, I have been unable to locate records matching the information provided in your review. I would appreciate the opportunity to look into this further and better understand your concerns. Please contact me directly at johnnathanmendoza@group1auto.com or 281-557-7052 at your convenience so we can discuss your experience. Johnnathan Mendoza Service Director - BMW of Clear Lake

July 09, 2026

Matthew P was very helpful with all my questions Answered back in a timely manner More

by anthony.mendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
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Jul 10, 2026 -

BMW of Clear Lake responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 09, 2026

Salesman was friendly and helpful. There was no pressure to buy a car. Overall great experience. More

by iluvbaseball0406
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahn
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Jul 10, 2026 -

BMW of Clear Lake responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

July 09, 2026

My experience with Mr. Jamel Russell, service advisor, was elite as always! Im starting to understand! BMW= Excellence!!! More

by Thall713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Jamel Russell
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Jul 10, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jamel here at BMW of Clear Lake! If you have any further questions, please don't hesitate to reach out!

July 08, 2026

The service is always excellent and they are very good about communicating the status of your vehicle and any repairs and costs associated with them. More

by ndaero529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl
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Jul 10, 2026 -

BMW of Clear Lake responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 07, 2026

helpful and apologetic for the extra time it took to get the car back to me also offered to take me home during my wait time More

by trholdren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez
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Jul 08, 2026 -

BMW of Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2026

Harry Fernandez is a great blessing in the service department. Everything was prompt, effective & efficient. More

by Kyra Baehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez
Report | Print
Jul 01, 2026 -

BMW of Clear Lake responded

Hi Kyra, we're happy you found Harry to be so supportive during your experience here at BMW of Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

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