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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
933 Reviews
Call Dealership (281) 557-7000
View Awards

15943 Gulf Fwy

Webster, TX

77598

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Showing 933 reviews

June 27, 2026

Radar consistency provides great service, clarity in communication and responses that help you make decisions. Always professional, courteous and friendly. More

by MEAGAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Radar Evans
Report | Print
June 27, 2026

Manager and Advisor handled all well! Thanks for ensuring excellent service. Thanks to both Jonathan and Rader. More

by Michal Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans and Jonathan (Head of Service)
Report | Print
June 27, 2026

I’ve always had a great experience at BMW clear lake. My service advisor (Luis Morales) is outstanding! More

by Bobgibson77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Morales
Report | Print
June 25, 2026

I have been coming to BMW Clearlake for many years and once again my experience with the service advisor Cheryl was great I will continue to return! More

by kisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Kotera
Report | Print
Jun 26, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2026

I was disappointed by the level of customer service I received. Communication was inconsistent, and although rental options were discussed, there was little follow-through to help coordinate them. The ov More

by irvin.charly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
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Jun 27, 2026 -

BMW of Clear Lake responded

Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet the level of service you expected from BMW of Clear Lake. We understand how frustrating inconsistent communication and delays can be, especially when coordinating transportation during a service visit. Your comments regarding the follow-through on the rental process have been shared with our management team so we can review what occurred and identify opportunities to improve. We value your business and appreciate you bringing these concerns to our attention. If you would be willing to discuss your experience further, please contact me directly so I can better understand what happened and see if there is anything we can do to help restore your confidence in our team.   Nick Strehl Service Manager nstrehl@Group1Auto.com (281) 557-7074

June 18, 2026

This place has been an amazing store, from diagnostics to extremely detailed and lengthy services everything has been amazing and steady in completion 10/10 best dealership I’ve ever dealt with. More

by Jp D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
Report | Print
Jun 19, 2026 -

BMW of Clear Lake responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!

June 18, 2026

Rader, Johnnathan, Nick, and the team at BMW Clear Lake are efficient, detailed, and thorough. More

by brooks.t.cartwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnathan Mendoza, Rader Evans, Nick Strehl
Report | Print
Jun 19, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2026

Always a pleasure to have my BMW serviced here! Service advisor William Russell is excellent, and it's easy to make an appointment. The free Uber ride back & forth is great. More

by kirkehummel
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Russell
Report | Print
Jun 17, 2026 -

BMW of Clear Lake responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

Jamel did a fantastic job of taking care of our 640 convertible. Thanks, until we see you again!!! More

by jtbcrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Russell
Report | Print
Jun 17, 2026 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2026

I went to get an oil change with a coupon that I received, thinking that I could use it at any BMW, showed it to the attendant, but once I checked out, they said I had to use it at a different BMW, More

by jrippelmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
Report | Print
Jun 16, 2026 -

BMW of Clear Lake responded

Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration regarding the oil change coupon and the unexpected difference in pricing. We understand how disappointing this experience was. We do review coupons and make every effort to honor them whenever possible. However, depending on the terms of the coupon, the type of repair or service being performed, and specific circumstances, certain coupons may not apply. We appreciate your feedback and would welcome the opportunity to discuss your experience further. Please feel free to contact me directly at johnnathanmendoza@group1auto.com or by phone at 281-557-7052 at your convenience. Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you. Johnnathan Mendoza Service Director

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