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BMW of Clear Lake

Webster, TX

4.7
967 Reviews

15943 Gulf Fwy

Webster, TX

77598

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Showing 967 reviews

September 04, 2026

My experience with BMW of Clear Lake over the past several years has been extremely positive, including my most recent encounter on 8/31/26. I’ve purchase two vehicles from them which was a good exper More

by randy.bollman.rbRandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
Sep 06, 2026 -

BMW of Clear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2026

I had great service everyone very helpful and efficient. Completed all repairs I. A timely manner Luis Morales and Jessica did an amazing job More

by martha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Morale
Sep 08, 2026 -

BMW of Clear Lake responded

Hello Martha, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2026

Luis was very helpful. He took the time to explain everything. I felt good after leaving the dealership. More

by MNathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis & Jessica (new hire)
Sep 02, 2026 -

BMW of Clear Lake responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Clear Lake. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2026

This was my first experience with BMW. Omar took excellent care of me. Love the customer service experience. I will definitely tell all my friends and family. More

by Margaretbearb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Reyna
Sep 07, 2026 -

BMW of Clear Lake responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 31, 2026

Best service, very professional and customer service oriented, was in and out on time! Will continue with them More

by Gigi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luiz
Aug 31, 2026 -

BMW of Clear Lake responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Mobile. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 28, 2026

I had an amazing experience with Cheryl. She was very personable, knowledgeable, and she kept me informed throughout the process. Cheryl made my experience as a customer easy and enjoyable. More

by Tre Malbrough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Koterba
Aug 29, 2026 -

BMW of Clear Lake responded

Hello Tre, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! Please don't hesitate to reach out if there's anything additional we can do for you.

August 26, 2026

Really don’t like waiting for your assistant helping with the vehicle to get back to you after speaking with the warranty company. Every time I call, I got an automated prompt and no follow up, even after pe More

by Ms. W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rau
Aug 30, 2026 -

BMW of Clear Lake responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with communication and follow-up regarding your warranty claim. At this time, we have not been able to locate your service information using the name associated with this review. We would appreciate the opportunity to identify your visit, review the situation in detail, and better understand what occurred. Please contact me directly at johnnathanmendoza@group1auto.com or 281-557-7052 at your convenience so I can personally look into this for you. Thank you for bringing your concerns to our attention. Johnnathan Mendoza Service Director

August 25, 2026

I had a great experience at BMW of Clear Lake. A special thank you to Mr. Anh Dang, who made my experience truly exceptional. He was extremely professional, knowledgeable, patient, and attentive More

by poonehz78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anh Dang
Aug 30, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! Feel free to reach out to us if you need anything. Have a wonderful day.

August 22, 2026

I always have a great experience bringing my car here for service. They’re quick, organized, and do a really good job keeping me updated throughout the process. A special thanks to Harry Fernandez, my ser More

by Jerodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez
Aug 28, 2026 -

BMW of Clear Lake responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2026

I was not satisfied with the I will not return to Advantage BMW of Clear Lake. My repair charges increased after I informed the dealership that I had warranty coverage, which left me questioning whet More

by Renee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Russell
Aug 30, 2026 -

BMW of Clear Lake responded

Hi Renee, Thank you for sharing your concerns. We understand how important clear pricing and communication are, especially when an extended warranty is involved. We would like to clarify that there were no hidden fees added to your repair. Extended warranty contracts can include exclusions or limitations, and in some cases certain hardware, related items, or portions of a repair may not be covered. Any non-covered items, along with the customer’s applicable deductible, remain the customer’s responsibility. We understand that this can be confusing, and we will be contacting you directly to review the invoice and warranty coverage with you in detail so we can answer any questions and make sure everything is clearly explained. Thank you for bringing this to our attention. Johnnathan Mendoza Service Director 281-557-7052

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