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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.8
656 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 656 reviews

July 18, 2025

Service is exceptional! Matt P. goes over and beyond explaining what needs to be done versus repairs that need to be watched. More

by Mcarmona1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew P.
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Jul 18, 2025 -

Mcarmona1989 responded

Excellent customer service!!! Matt P. kept me up to date and explained all that needed to be done. He went over and beyond! Fast service!

July 17, 2025

Clear Lake BMW team is fast & efficient . Provided clear details on the status & repairs of my car. Excellent job! More

by KT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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July 16, 2025

We were assisted by Samuel Caldwell, who was phenomenal. He answered all of our questions, even without knowing if we would end up buying a car. Thanks to him, our first BMW purchase was smooth and easy. We More

by Nam Hoang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Caldwell
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Jul 17, 2025 -

BMW of Clear Lake responded

Hi Nam, we're happy to hear you had such a positive experience with Samuel! We are always more than happy to assist you if anything else comes up. Take care!

July 15, 2025

Took my M340i in to have a trie replacement from a screw puncture and they damaged my wheel in the process and did not tell me (noticed the damage when checking out the car in the parking lot when picking u More

by CAL0033
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
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Jul 17, 2025 -

BMW of Clear Lake responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused during your recent visit. While replacing the tire, there was an unfortunate issue that resulted in damage to your wheel. This is not the level of service we strive to provide, and we take full responsibility. We’re already in the process of repairing the wheel and making things right. We appreciate your patience and the opportunity to resolve this for you. If there’s anything more we can do to assist, please don’t hesitate to reach out directly. Sincerely, Nick Strehl, Service Manager 281-557-7000 | nstrehl@Group1Auto.com

July 13, 2025

Took several days to repair an ac problem. No clear explanation about why it was out in a 3 year old vehicle. I was provided with a loaner which was nice. Outside had been washed but inside More

by jsmolcich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Jul 16, 2025 -

BMW of Clear Lake responded

Thank you for sharing your feedback, and I'm truly sorry to hear that your recent service experience didn’t meet expectations. We understand how frustrating it is to be without your vehicle, especially when a clear explanation isn’t provided upfront. Regarding the A/C repair, the process took longer than expected due to the steps involved in accurately diagnosing and fixing the issue. We performed an overnight nitrogen pressure test to confirm the source of the leak, which we located in a hose. Unfortunately, the replacement hose wasn’t immediately in stock and had to be ordered, which caused a further delay before we could complete repairs and verify the system was functioning properly. As for the vehicle cleaning, we clearly missed the mark by not having the interior cleaned as well as expected. We apologize for the oversight and will use your feedback to improve our consistency. We appreciate your business and the opportunity to service your BMW. If you’d be open to speaking further, I’d be happy to connect directly to see how we can make this right. Nick Strehl Service Manager nstrehl@group1auto.com

July 13, 2025

service department starting to go bad and negative. Feel like their ignoring customers and disrespectful More

by Allenb456533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Perra
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Jul 16, 2025 -

BMW of Clear Lake responded

Allen, Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience — that’s certainly not the level of service we aim to provide. We understand how frustrating it must have been waiting for your Uber, and we truly apologize for the delay and any communication breakdown on our end. Our team was actively trying to get the ride arranged, but unfortunately, we ran into some technical issues that were beyond our immediate control. Still, that’s not an excuse — we should have communicated better and kept you informed throughout the process. We appreciate your business and your feedback, as it helps us improve. Randy Stine General Manager rstine@Group1Auto.com

Jul 16, 2025 -

Allenb456533 responded

Not only the Uber transprtation lack of communication was disorganized , but the service agent lack of communicating with my wife on a ride home during the service of our vehicle. He told my wife loaner vehicles were not available. That happens, but he didn't communicate with her about the Uber service. I had to tell her and thats when she asked him. He just wasn't helpful.

July 12, 2025

I would like to Express my gratitude for excellent service provided by my service advisor Joe Zuniga (JZ). Joe went above and beyond in helping me to understand the issues with my vehicle and guiding More

by Dstobart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Zuniga
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Jul 14, 2025 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2025

The dealership is very professional and accommodating, my vehicle had to stay for a few days and they provided a loaner vehicle until mine was ready. More

by cyvross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson is great to work with
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Jul 14, 2025 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 11, 2025

Anh Dang was awesome he keep me updated with my car and helped with everything that I needed. More

by Megan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anh Dang
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Jul 14, 2025 -

BMW of Clear Lake responded

Hi Megan, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! If you have any further questions, please don't hesitate to reach out!

July 10, 2025

Professions staff! No pressure to close the deal from sales department. Information was provided when requested. More

by Drew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Foster, Matthew Hernandez, Rachel Keefer, Kris Deleon, Joshua Shivers
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Jul 13, 2025 -

BMW of Clear Lake responded

Hello Drew, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

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