BMW of Clear Lake

Wouldn’t fix something that should be covered under warranty. There is no point in buying a 100k car if you are treated like a child. This whole thing has me wanting to sell my car and I adored this ca warranty. There is no point in buying a 100k car if you are treated like a child. This whole thing has me wanting to sell my car and I adored this car but I’m gonna step away from bmw until They can get their attitude right! Told me my car was hit which is crazy and they made it seem as if I was almost lieng. Service advisor was friendly but not much he could do. Nick Strehl The general manger was not very kind in explaining himself all he kept telling me was that he had the same car…. Just cause it hasn’t happened to you or you haven’t experienced it doesn’t mean it’s not possible. Either way I had to pay out of pocket for something I did not cause. I have been very disappointed with them. But what can I do besides right a review. By the way I have an m8 and I have serviced it many times at midtown and had no issues. Even one time I spilt a drink into the gear selector and since it was so new they took care of it just out of courtesy and if they didn’t I would have understood too. But these guys don’t care about the customer. Harry is a good a person like I said but he is just a service advisor. I did not like the way the manager spoke to me and that is it. Get off your high horse Nick I get you have an m3 and so does the other random guy that spoke up for you. Never have been this disappointed in a dealer!!! More

The dealership’s Artificial Intelligence scheduled a safety recall service for my vehicle that, unbeknownst to me, had already been performed. So while I was there, I asked that a problem with my conver safety recall service for my vehicle that, unbeknownst to me, had already been performed. So while I was there, I asked that a problem with my convertible top be investigated. They diagnosed and repaired the issue within a couple of hours. What could have been a blank trip turned out to be very productive. Thanks, BMW of Clear Lake! More

This was my first time to visit this dealership but had previously leased vehicles from dealership personnel when they were with Advantage BMW -Midtown. My visit was very efficient as they had already ide previously leased vehicles from dealership personnel when they were with Advantage BMW -Midtown. My visit was very efficient as they had already identified a vehicle that I might be interested. The pricing was very fair, in line with my lease of three years ago. Will definitely go back to BmW -Clear Lake in the future. More

I like it! They did a great job and saved me money on oil change! They did a great job and saved me money on oil change! More

Took my X5 in for routine service. The process of making the appointment was efficient and easy thru my BMW App. When I arrived for my scheduled appointment the check-in process was The process of making the appointment was efficient and easy thru my BMW App. When I arrived for my scheduled appointment the check-in process was great. The service advisor (Rador) was professional, courteous and knowledgeable. He kept me informed of the timeline of the service. When my vehicle was ready for pickup I received a detailed video of the service technician summarizing the service on my vehicle. Highly recommend Clearlake BMW Service. More

The service is always quick and my advisor Mr. Russell communicates clearly and lets me know what is a priority for my vehicle. Russell communicates clearly and lets me know what is a priority for my vehicle. More

Friendly service and attention to detail. Service personnel were friendly and knowledgeable. Car was returned clean. Service personnel were friendly and knowledgeable. Car was returned clean. More

Over the past three years we have used Clear Lake BMW. When available we ask for David Tyson, a seasoned Service Advisor. His recommendations are always spot on. He takes the time to explain what service When available we ask for David Tyson, a seasoned Service Advisor. His recommendations are always spot on. He takes the time to explain what service component needs to be done and also if additional steps are advisable. He always has been professional, courteous, and knowledgeable. The work performed by the mechanic team is always quality work, as you would expect from BMW. This is our fifth BMW vehicle. Thank you, More

Great customer service! Luis was very polite and kept me advised as to the status of my vehicle Luis was very polite and kept me advised as to the status of my vehicle More

Excellent group to work with i told them what I was looking for my sales guy found it on a boat coming to the states and he got it for me as soon as he received the vehicle he let me know he had the ca looking for my sales guy found it on a boat coming to the states and he got it for me as soon as he received the vehicle he let me know he had the car at the dealership I went in the financing was fast and easy I was out of there in less then an hour awesome group to work with More