BMW of Clear Lake

Omar Reyna is a first rate service advisor. He is always helpful and talking with him is like visiting with a lifelong friend. He is always helpful and talking with him is like visiting with a lifelong friend. More

Great dealership we had an awesome salesman Trong. The service team is awesome Joey was great. The BMW X3 I got drives beautifully any issues with the car I can reach out to any of these guys includin The service team is awesome Joey was great. The BMW X3 I got drives beautifully any issues with the car I can reach out to any of these guys including the BMW genius they’re happy to help with any questions. However, they can use help with their roadside assistance team. More

Very accommodating with schedule changes. Makes it easy to schedule an appointment and adjust it if necessary. Contact with service advisor is outstanding. Keeps on top of service being perf Makes it easy to schedule an appointment and adjust it if necessary. Contact with service advisor is outstanding. Keeps on top of service being performed and quickly alerts to any issues found. Provides cost estimates up front as well as adjusted if additional repairs are needed. The dealership really pampers customers. Rides are provided if the service will take several hours or more, snacks and beverages are available in a comfortable environment if ones waits. The service advisor is there to keep one informed, to answer any questions, and to make the process very smoothe from start to finish. The person performing the service is very attentive and explains what was good, what needs addressing down the line, and anything that needs immediate attention. More

Staff is very competent and they listen so they can understand what needs to be done to the vehicle. understand what needs to be done to the vehicle. More

Omar Reyna, with BMW of Clear Lake, has shown me the absolute best customer service I could ever imagine, every single time my car has needed service. I wouldn’t think of using any other service advisor absolute best customer service I could ever imagine, every single time my car has needed service. I wouldn’t think of using any other service advisor or dealership. The service on my car is always done to perfection and returned to me when promised. He’s courteous and kind and goes out of his way to help me. Thank you, Omar! More

Great communications from service manager from drop-off to payment and pickup. Seamless, professional teamwork!!! to payment and pickup. Seamless, professional teamwork!!! More

Both the BMW dealership and particularly my service advisor has done an excellent job with my vehicle. advisor has done an excellent job with my vehicle. More

Great customer service even when I was THE worst customer. Heather was so patient and very empathetic. She was genuinely kind and understanding. customer. Heather was so patient and very empathetic. She was genuinely kind and understanding. More

First time visiting the BMW of Clear Lake. Great looking facility and superb customer service. Great looking facility and superb customer service. More

Clean and orgazed drop off and pickup and the service advisor made my wait stress free. advisor made my wait stress free. More