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BMW of Clear Lake

Webster, TX

4.7
751 Reviews

15943 Gulf Fwy

Webster, TX

77598

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Showing 751 reviews

September 17, 2025

Outstanding Service on My 2013 BMW X1 I recently visited BMW Clear Lake for a recall, oil change, and headlight restoration on my 2013 BMW X1. The service was excellent from start to finish. Radar Evans was More

by ccillc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Radar Evans
Sep 18, 2025 -

BMW of Clear Lake responded

Hi, thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 17, 2025

On 9/15/2025 I received an amazing experience by BMW of clear lake for servicing my 530i and giving it a sparkling new clean wash I would love to thank my service advisor Jessica for keeping her word on my More

by Reuben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Chen
Sep 18, 2025 -

BMW of Clear Lake responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 16, 2025

Thorough and informative on services. Took great care of my M4 and I received a service video of services performed More

by Cris.ebbinghaus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alyssa
Sep 18, 2025 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

September 16, 2025

I bought a wheel & tire warranty & had to replace a tire & rim. I was told I had to leave my car to get the rim replaced & they had no loaner cars available so I had to call someone to pick me up and borrow More

by hayter.valeria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Sep 16, 2025 -

BMW of Clear Lake responded

Dear Valeria, Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience you encountered with your wheel and tire warranty service, the lack of a loaner vehicle, and the tire pressure issue when you picked up your car. That is not the level of service we strive to provide. Unfortunately, our car wash was down for a few days last week, which is why your vehicle was not washed as usual. To make up for this inconvenience, I’d like to offer you a complimentary detail at your convenience. Please feel free to reach out to me directly at johnnathanmendoza@group1auto.com so we can arrange your complimentary service or address any other concerns you may have Johnnathan Mendoza Service Director Tel. 281-557-7052

September 15, 2025

Was referred to this dealer by my service advisor at BMW Advantage Midtown Bryan Briones since I moved from midtown. Many thanks to him for his great service. I booked a service window at BMW Clear Lake eff More

by A H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alba Galindo
Sep 17, 2025 -

BMW of Clear Lake responded

Hi, we really appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2025

I have bought 5 cars from this dealership over the years and each time I had great experience. From sales to service to the general manager. More

by DealerRater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Tyson
Sep 17, 2025 -

BMW of Clear Lake responded

Hi, we really appreciate your feedback. We hope to be of service to you again in the future. Best wishes, BMW of Clear Lake

September 13, 2025

Rotated and balanced tires. Next morning, rear tire pressure down to 32 & 33, from required 44/45 psi. When I brought car in, everything was fine, but morning after service, it More

by mkfischer56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Straw
Sep 16, 2025 -

BMW of Clear Lake responded

Thank you for sharing your feedback about your recent service visit. We are very sorry to hear about the issues you experienced with your tire pressures and the extended time it took to complete your visit. We know how valuable your time is and regret that this experience caused you frustration. As we discussed last Saturday, I will be sending a mobile technician to your location to properly set your tire pressures and ensure everything is corrected. We truly appreciate your patience and the opportunity to make this right. If you have any additional concerns or need to adjust the appointment, please feel free to reach me directly at johnnathanmendoza@group1auto.com Johnnathan Mendoza Service Director Tel. 281-557-7052

September 11, 2025

Very good experience. Trong was very helpful in finding all discounts that we could use and Nathanael was great in getting us approved at a great rate More

by Sharyn1089
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trong, Nathanael
Sep 13, 2025 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2025

Great facility, outstanding sales department and maintenance service. Highly recommend Ali as sales and Jessica for maintenance support. More

by Elena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 10, 2025 -

BMW of Clear Lake responded

Hello Elena, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2025

As always, the professionalism and courtesy displayed by my Service Tech (Jamel Russell) Is unmatched. Jamel kept us updated on the status and expected completion of our vehicle. Vehicle was ready as promi More

by slimuel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Russell
Sep 12, 2025 -

BMW of Clear Lake responded

Hi, we're happy to hear you had such a positive experience with Jamel! Feel free to reach out to us if you need anything. Have a wonderful day.

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