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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
967 Reviews
Call Dealership (281) 557-7000
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15943 Gulf Fwy

Webster, TX

77598

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Showing 967 reviews

July 09, 2026

My experience with Mr. Jamel Russell, service advisor, was elite as always! Im starting to understand! BMW= Excellence!!! More

by Thall713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Jamel Russell
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Jul 10, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jamel here at BMW of Clear Lake! If you have any further questions, please don't hesitate to reach out!

July 08, 2026

The service is always excellent and they are very good about communicating the status of your vehicle and any repairs and costs associated with them. More

by ndaero529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl
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Jul 10, 2026 -

BMW of Clear Lake responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 07, 2026

helpful and apologetic for the extra time it took to get the car back to me also offered to take me home during my wait time More

by trholdren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez
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Jul 08, 2026 -

BMW of Clear Lake responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2026

Harry Fernandez is a great blessing in the service department. Everything was prompt, effective & efficient. More

by Kyra Baehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Fernandez
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Jul 01, 2026 -

BMW of Clear Lake responded

Hi Kyra, we're happy you found Harry to be so supportive during your experience here at BMW of Clear Lake. Please don't hesitate to reach out if there's anything additional we can do for you.

June 27, 2026

Radar consistency provides great service, clarity in communication and responses that help you make decisions. Always professional, courteous and friendly. More

by Meagain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Radar Evans
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Jun 29, 2026 -

BMW of Clear Lake responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 27, 2026

Manager and Advisor handled all well! Thanks for ensuring excellent service. Thanks to both Jonathan and Rader. More

by Michal Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans and Jonathan (Head of Service)
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Jun 29, 2026 -

BMW of Clear Lake responded

Hello Michal, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Clear Lake! Please don't hesitate to reach out to us if there's anything more we can do!

June 27, 2026

I’ve always had a great experience at BMW clear lake. My service advisor (Luis Morales) is outstanding! More

by Bobgibson77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Morales
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Jun 29, 2026 -

BMW of Clear Lake responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 25, 2026

I have been coming to BMW Clearlake for many years and once again my experience with the service advisor Cheryl was great I will continue to return! More

by kisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Kotera
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Jun 26, 2026 -

BMW of Clear Lake responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2026

I was disappointed by the level of customer service I received. Communication was inconsistent, and although rental options were discussed, there was little follow-through to help coordinate them. The ov More

by irvin.charly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William
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Jun 27, 2026 -

BMW of Clear Lake responded

Thank you for taking the time to share your feedback. We sincerely apologize that your recent experience did not meet the level of service you expected from BMW of Clear Lake. We understand how frustrating inconsistent communication and delays can be, especially when coordinating transportation during a service visit. Your comments regarding the follow-through on the rental process have been shared with our management team so we can review what occurred and identify opportunities to improve. We value your business and appreciate you bringing these concerns to our attention. If you would be willing to discuss your experience further, please contact me directly so I can better understand what happened and see if there is anything we can do to help restore your confidence in our team.   Nick Strehl Service Manager nstrehl@Group1Auto.com (281) 557-7074

June 18, 2026

This place has been an amazing store, from diagnostics to extremely detailed and lengthy services everything has been amazing and steady in completion 10/10 best dealership I’ve ever dealt with. More

by Jp D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rader Evans
Print
Jun 19, 2026 -

BMW of Clear Lake responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!

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