BMW of Columbus

Exceptional Service! Carrie Ellis always makes certain that my service experience is top notch. It actually begins with Chris, when you drive into the garage. You are ma Carrie Ellis always makes certain that my service experience is top notch. It actually begins with Chris, when you drive into the garage. You are made to feel like family at this dealership. Thank you! More

Dishonest I bought a two year old Mercedes from this dealership and proceeded to have the worst experience I have ever had with a car dealer. I was told by the I bought a two year old Mercedes from this dealership and proceeded to have the worst experience I have ever had with a car dealer. I was told by the salesman that it had been completely serviced and in perfect condition. During the purchasing process the dealership agreed to deliver the car as I lived out of town, about four hours away. I received a call the day they were delivering the vehicle from the driver that he was about one and a half hours away that the brake lights had come on and he would take it back to Columbus or bring it on and they would pay the local Mercedes dealership to repair. Told him to bring it on. Turns out it needed new brake shoes which I ended up having to pay for and then was reimbursed by BMW of Columbus. Problem was it took them two months to send me the check. Then within a week I noticed oil spots in my garage and then the oil light came on. Took it to local Mercedes dealer and they informed me that it would cost $1,200.00 to repair. Needless to say that burden fell on me to pay. So if this is what you want in a dealer when purchasing a car this is the place to go. There very good at it. Never again for me though. Terrible , terrible, terrible experience. More

Although my service guy was tied up with a previous customer, he reached out to me to apologize and got me as soon as he could. He was very professional. customer, he reached out to me to apologize and got me as soon as he could. He was very professional. More

Excellent customer service. Loaner was ready to go. Kept informed on the status and what was needed. My time spent away from work was minimal. Kept informed on the status and what was needed. My time spent away from work was minimal. More

Awesomeness! Great customer service. Everyone was friendly and knowledgeable. The waiting area was nice and clean with beverages available. The wait time was excel Great customer service. Everyone was friendly and knowledgeable. The waiting area was nice and clean with beverages available. The wait time was excellent. Thank you for your service. More

Routine maintenance visit No problem with service appointment . Got my car serviced and was provided a loaner to drive while my vehicle was serviced. Got Me in and out in 2 No problem with service appointment . Got my car serviced and was provided a loaner to drive while my vehicle was serviced. Got Me in and out in 2 hours. No complaints here! More

Experienced and knowledgeable staff Dave was excellent - patient and knowledgeable. He made sure we understood all our options and we ended up with exactly what we wanted. The process wa Dave was excellent - patient and knowledgeable. He made sure we understood all our options and we ended up with exactly what we wanted. The process was easy and very enjoyable. More

Service Carrie Ellis is most definitely an asset to your service dept. She is the reason I keep coming back. The price is high for service. Carrie Ellis is most definitely an asset to your service dept. She is the reason I keep coming back. The price is high for service. More

Very professional and friendly staff Very friendly and courteous staff. Always good to do business with a company who recognize you from your previous purchase . I enjoyed the same pleasa Very friendly and courteous staff. Always good to do business with a company who recognize you from your previous purchase . I enjoyed the same pleasant attitude that was still there and being introduced to other staff members with the same profession and pleasant attitude. More

Outstanding service The dealership is clean.. they meet you when arrive and take care of you after! Barnes is a great service guy. Friendly and helpful! Goes above and be The dealership is clean.. they meet you when arrive and take care of you after! Barnes is a great service guy. Friendly and helpful! Goes above and beyond to make sure you get what you need done! More