BMW of Crystal Lake

Excellent overall experience! Michelle was a pleasure to work with as she was very helpful and knowledgeable about BMW. She was not pushy and I felt she had our best interest in mind for our newly expectin work with as she was very helpful and knowledgeable about BMW. She was not pushy and I felt she had our best interest in mind for our newly expecting family. I highly recommend working with this team! More

Amazing personable service. Bought my 3rd BMW from this dealership. Michelle was amazing to work with. Very detail oriented and answered all of my questions. dealership. Michelle was amazing to work with. Very detail oriented and answered all of my questions. More

Exceptional staff. I worked with Leah and Michelle on line for most of the purchase. When I arrived at the dealership it was literally less than 40 minutes and I was out the door driving home my new BMW line for most of the purchase. When I arrived at the dealership it was literally less than 40 minutes and I was out the door driving home my new BMW X5. We did a quick test drive, all the paperwork was ready so I only had to sign and Michelle showed me how to navigate the idrive. She drove me to enterprise to help with the rental car drop off and that was that. Super friendly. I drove 2 1/2 hours to pick up the car and I would do it again because of their over and above customer service! Thanks. More

I was a little wary of buying a car online during the COVID-19 lockdown, but the sales and finance team made it a smooth and simple process. Leah and Heather were wonderful. I would definitely use BMW of COVID-19 lockdown, but the sales and finance team made it a smooth and simple process. Leah and Heather were wonderful. I would definitely use BMW of Crystal Lake again. More

This was our first experience with this dealership and we are very pleased with the entire process especially during the COVID-19 pandemic. Dealing with Michelle was just awesome. She is so friendly and know are very pleased with the entire process especially during the COVID-19 pandemic. Dealing with Michelle was just awesome. She is so friendly and knowledge. Michelle treats you as a valued customer making sure you are happy. Rich in finance made the process quick and painless. Having an appointment versus waiting in line for hours at the dealership is so much more efficient and less stressful. Thank you! More

BMW of Crystal Lake is definitely 5 star dealership! I had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is v had a wonderful experience purchasing my new x7 at Anderson Motor Company. Heather Lublink was extremely helpful without being pushy at all. She is very professional, polite, and knows her products well! I have already recommended this dealership to a friend in the market for a new BMW, and I certainly will go back myself in the future. More

Had a fantastic experience working with Leah and Michelle. They were both extremely helpful and made my experience there great! I would recommend working with the both of them to anyone in the marke Michelle. They were both extremely helpful and made my experience there great! I would recommend working with the both of them to anyone in the market for a new or CPO BMW! More

This was a great experience. They had the car ready to go when I arrived. Jordan the salesperson and Jim the manager were both super easy to work with. This dealer is an hour away from me but I would make th when I arrived. Jordan the salesperson and Jim the manager were both super easy to work with. This dealer is an hour away from me but I would make the drive to shop here again. More

The sales staff knew their product well. They answered all our questions thoroughly. The car was detailed and looked impeccable at delivery. All staff were friendly and professional. all our questions thoroughly. The car was detailed and looked impeccable at delivery. All staff were friendly and professional. More

Love working with a smaller dealership... makes you feel that they want to work with you to get best deal... and I do feel I received the best deal I could get anywhere that they want to work with you to get best deal... and I do feel I received the best deal I could get anywhere More