BMW of Dallas - Service Center

Orig appt was canceled via email the morning of without explanation. Had to call and find out why. Then reschedule 3 business days later because they had to order an oil filter! However, everything went explanation. Had to call and find out why. Then reschedule 3 business days later because they had to order an oil filter! However, everything went well at the new appointment. Timely service and Francisco was helpful and offered a courtesy ride home and back to pick up car. More

Very good service. Mr. Parker always does great jobs in answering all of the questions. Good waiting lounge also. Mr. Parker always does great jobs in answering all of the questions. Good waiting lounge also. More

I picked up a nail in the left rear tire on my 2022 x5. BMW Dallas told me to bring the truck in immediately. (21/22”) It was apparent that all of the tires needed replacement. I had my X5 by 4Pm. Asst BMW Dallas told me to bring the truck in immediately. (21/22”) It was apparent that all of the tires needed replacement. I had my X5 by 4Pm. Asst Service Manager Nikki Ramos was great. She provided accurate cost and timing up-front and kept to both. Excellent Service! More

Good service and have a Lyft to and from my job. Kept in contact through out the day with the progress of the car Kept in contact through out the day with the progress of the car More

I have always trusted BMW with each of my cars not only in the service dept but the collision center as well. Service is quick and the employees have been wonderful. in the service dept but the collision center as well. Service is quick and the employees have been wonderful. More

My service advisor, Victor Jaimes, is the best. Took my call and advised me through my service problem until I could get my car to the dealership. Took my call and advised me through my service problem until I could get my car to the dealership. More

The best customer service ever! From the moment you arrive until the my car is ready they are attentive and courteous all while keeping you informed as to the status and wait time f From the moment you arrive until the my car is ready they are attentive and courteous all while keeping you informed as to the status and wait time for your car. I will forever return no matter how large or small the job. And by the way my service agent is the bomb! More

The sales and service teams and individuals are outstanding both from a personality and professionalism perspective at BMW of Dallas. outstanding both from a personality and professionalism perspective at BMW of Dallas. More

My advisor took care of my car quickly, and he answered all my questions honestly. all my questions honestly. More

Great service. All of the items were complete. Good Communication throughout the process. Easy pick up process All of the items were complete. Good Communication throughout the process. Easy pick up process More