BMW of Dallas - Service Center

BMW Dallas is does exceptional service work. Ask for Andrew when you bring your vehicle in for service. Ask for Andrew when you bring your vehicle in for service. More

Good service ! ! Very hard to contact folks at your dealership, even thru the call center. ! Very hard to contact folks at your dealership, even thru the call center. More

Fast and communicate all repairs that was needed on my vehicle with me I was very happy with bmw Dallas services vehicle with me I was very happy with bmw Dallas services More

Always get great service at this location would definitely recommend. Always gets my car in quick for any service needs. definitely recommend. Always gets my car in quick for any service needs. More

My service agent , Brandi , was the best . She explained everything and stay in touch the whole time my car was being serviced She explained everything and stay in touch the whole time my car was being serviced More

Great service completed my work in a timely manner I would return to the dealership for more work on my bmw would return to the dealership for more work on my bmw More

I went to change my tires for our X2. I spoke with the service advisor that mentioned the 2 front tires needed to be changed but then strongly "advised" to change all 4, even though the r I spoke with the service advisor that mentioned the 2 front tires needed to be changed but then strongly "advised" to change all 4, even though the report from the service done in April 2023 mentioned the thread was at 6-7. She mentioned the car would be inspected and I would be notified beforehand. In the end, I did not get notified so I assumed the 2 back tires were in bad shape. Indeed all 4 tires were changed, but to my surprise, when I got back home and saw their report, the back tires still had a thread of 6-7! I expressed my concern to the service advisor who justified it for the back tires to be "cracked" and they had to be changed. This is a car that barely has 13k miles and already needed all its tires changes! I was also not notified beforehand and it feels I was given that explanation as an excuse. There was lack of transparency and communication. I feel cheated and disappointed. Be aware of any "advice" you receive from some service advisors at BMW Dallas. More

I've always received nothing but the best service. My advisor is always so pleasant to work with. My advisor is always so pleasant to work with. More

Very efficient and top notch service. Service was rendered in the timeframe initially shared. Great experience Service was rendered in the timeframe initially shared. Great experience More

Francisco made my experience very easy. It turns out I didn't need all of the services I thought I needed. So that was a pleasant surprise. I also like the video they send of your car a It turns out I didn't need all of the services I thought I needed. So that was a pleasant surprise. I also like the video they send of your car about the services they are performing. The waiting area is very nice with coffee, drinks and sodas and TV. The service team is always very friendly and helpful. Norma jumped to help me check out as I was due for an appointment in Plano. Overall, great experience from all. More