BMW of Dallas - Service Center

I went to change my tires for our X2. I spoke with the service advisor that mentioned the 2 front tires needed to be changed but then strongly "advised" to change all 4, even though the r I spoke with the service advisor that mentioned the 2 front tires needed to be changed but then strongly "advised" to change all 4, even though the report from the service done in April 2023 mentioned the thread was at 6-7. She mentioned the car would be inspected and I would be notified beforehand. In the end, I did not get notified so I assumed the 2 back tires were in bad shape. Indeed all 4 tires were changed, but to my surprise, when I got back home and saw their report, the back tires still had a thread of 6-7! I expressed my concern to the service advisor who justified it for the back tires to be "cracked" and they had to be changed. This is a car that barely has 13k miles and already needed all its tires changes! I was also not notified beforehand and it feels I was given that explanation as an excuse. There was lack of transparency and communication. I feel cheated and disappointed. Be aware of any "advice" you receive from some service advisors at BMW Dallas. More

I've always received nothing but the best service. My advisor is always so pleasant to work with. My advisor is always so pleasant to work with. More

Very efficient and top notch service. Service was rendered in the timeframe initially shared. Great experience Service was rendered in the timeframe initially shared. Great experience More

Francisco made my experience very easy. It turns out I didn't need all of the services I thought I needed. So that was a pleasant surprise. I also like the video they send of your car a It turns out I didn't need all of the services I thought I needed. So that was a pleasant surprise. I also like the video they send of your car about the services they are performing. The waiting area is very nice with coffee, drinks and sodas and TV. The service team is always very friendly and helpful. Norma jumped to help me check out as I was due for an appointment in Plano. Overall, great experience from all. More

great work by the person talking to me and by the technical people who did the work on the car technical people who did the work on the car More

Excellent service from our first visit to BMW Dallas! We just moved to the area and are excited to have had a great experience at the local dealership. The Service specialist, Ryan, was very nice and kno We just moved to the area and are excited to have had a great experience at the local dealership. The Service specialist, Ryan, was very nice and knowledgeable. Communication was great and we felt we got a fair price on our new tires and brakes. We plan to return for all our routine maintenance and future car purchases! More

My service advisor Victor is the hands down best advisor I have dealt with at any BMW dealer. He has a great personality and sense of humor. I have dealt with at any BMW dealer. He has a great personality and sense of humor. More

Wish there was a nicer waiting area like other dealers have, such as Crevier BMW or Sewell have, such as Crevier BMW or Sewell More

Dean was so kind and so helpful! He made the experience both efficient and enjoyable. Look forward to working with him in the future and the rest of the team at BMW of Dallas! He made the experience both efficient and enjoyable. Look forward to working with him in the future and the rest of the team at BMW of Dallas! More

Dallas BMW provided me with good service overall but failed in a few areas. My vehicle was serviced to include warranty repairs but when I received my vehicle there was an alert on the control panel wh failed in a few areas. My vehicle was serviced to include warranty repairs but when I received my vehicle there was an alert on the control panel which read the battery in the remote needed to be changed out. This should not have been given to the customer without changing the battery in the remote. More