BMW of Dallas - Service Center

My service gentleman is phenomenal. Very polite and helpful. Victor is always courteous and friendly! Thank you for being so helpful. Very polite and helpful. Victor is always courteous and friendly! Thank you for being so helpful. More

WOW! ! Is what I say!! After 2 weeks of driving after all repairs, my 2003 M3 is running as well as it has ever run!! Ha! Thats right. BMW of Dallas contin ! Is what I say!! After 2 weeks of driving after all repairs, my 2003 M3 is running as well as it has ever run!! Ha! Thats right. BMW of Dallas continues to knock it out of the park! The team here ordered all necessary parts straight from Germany to include a new air pump, secondary valve, and thermostat. They also replaced old hoses. They also repaired a hair line fracture in my left rear wheel that was causing the tire to slow leak. The guys left no stone unturned! Ha! Ha! Very impressed. I am very grateful to have received such quality and superior vehicle service! 10's across the board to the following All Stars!! Service advisor Tyler for keeping me up to date on all repair work as well as providing me with Lyft service. Super job! A Big Bravo to Jose Paredes, Juan Serrano and of course Micheal Vu who all contributed to bringing my M3 back to top notch performance levels!! And a nice shout out to Louis Thiery for taking the time to do my safety inspection. Fantastic job to one and all. Keep up the great job. Thank you all so much for all that you have done for me!! With much gratitude and respect. Peter Gonzales Semper fidelis More

A friendly, clean and pleasant atmosphere All went well except the time-line for repairs. except the time-line for repairs. More

The last two services, the car was not fixed at the promised day and time. They do not have enough loaner cars to make up for the mistake in setting up the service in the first place. I would not have promised day and time. They do not have enough loaner cars to make up for the mistake in setting up the service in the first place. I would not have them start a repair unless you know for a fact that all the parts needed for the repair is in hand. The staff is friendly, but not trained with a process that will insure a good result. I have have had a detailed conversation with the service manager, but I have not feedback to find out if they are making progress in fixing the Issues and making changes. More

The service was completed as required. Cost is high and the dealership has not allowed me a courtesy loner as it did in the past years ( service took all day) and that the comparable lux Cost is high and the dealership has not allowed me a courtesy loner as it did in the past years ( service took all day) and that the comparable luxury car dealerships in the area allow. When I decide to replace this car, this will certainly have a bearing on what product and dealership I choose to replace it. More

My service advisor Brandy is first Class! Customer service all the way. Great communication all the way. Customer service all the way. Great communication all the way. More

I need an oil change on my 2017 X6. The staff at BMW Dallas was able to get me in right away. My car was ready before I knew it. Mr. Vincent Hudson always goes above and beyond for his The staff at BMW Dallas was able to get me in right away. My car was ready before I knew it. Mr. Vincent Hudson always goes above and beyond for his customers. More

Provided good service in good faith. They they hard to make the process convenient with proper text updates on progress and free Lyft rides from there and back while your car is being wo They they hard to make the process convenient with proper text updates on progress and free Lyft rides from there and back while your car is being worked on. Tyler-my service representative-did a splendid job More

Good customer and friendly service! My advisor was very helpful and will be returning back. My advisor was very helpful and will be returning back. More

My most recent service experience was great. Andrew was incredibly efficient, kind, and helpful. I felt important and cared for even though I was just there for a tire change. Andrew worked with Andrew was incredibly efficient, kind, and helpful. I felt important and cared for even though I was just there for a tire change. Andrew worked within my parameters and had me back on the road within a few hours. Really appreciate his fun personality and genuine attentiveness. More