BMW of Dallas - Service Center

On a busy Friday afternoon, we were on IH 45 in Dallas and BAM!!! we hit a pothole going 75+ mph and the front tire did not survive. I called the 1-800 number in the trunk of my 2022 BMW 330i, but it was and BAM!!! we hit a pothole going 75+ mph and the front tire did not survive. I called the 1-800 number in the trunk of my 2022 BMW 330i, but it was of NO HELP. I then decided to cold call BMW of Dallas, which was a bumpy 6 miles away. Dispatch said that they were swamped - absolutely no available appointments on that Friday afternoon. But we were told we could come in and wait, so we headed their direction. When we arrived, the service bay was full but as soon as I pulled in, we were greeted warmly and were invited to come in and wait and the service department would get to us as soon as they could. Our service advisor, Andrew Cabello, was so helpful and encouraging - even when we exited the car and headed to the waiting area with a cat in a carrier. (Did I mention we are moving, and we were following our boat to its new marina, and that we had started this adventure very early in the morning? Anyway...) I gave Andrew the information, and I begged him, for the cat's sake, to wedge us in to get a tire as soon as possible. Andrew Cabello worked a miracle. We were in the waiting area of BMW of Dallas for less than an hour. We paid our bill, got into our freshly-washed car, and proceeded toward Lake Texoma in an attempt to chase down the boat transport. We almost caught them. It was the best service experience I'd ever had. More

Great dealership! They really take care of you! Made sure all needs were met and timely as possible! They really take care of you! Made sure all needs were met and timely as possible! More

This is the second time that I’ve driven my X6 to Dallas for service and I’ve been happy with the service each time! I moved from the DMV region back to N Louisiana 2 years ago and was not happy with th for service and I’ve been happy with the service each time! I moved from the DMV region back to N Louisiana 2 years ago and was not happy with the substandard service offered by either of the N La BMW Dealerships. I’ve owned 4 new BMWs and have come to expect quality service! I found it at Dallas BMW! More

Collin Roof is the BEST service advisor I’ve ever had! !! He took good care of me as usual and his professionalism is unmatched. !! He took good care of me as usual and his professionalism is unmatched. More

The place was nice,quiet,and clean. The staff were courteous,respectful, and professional. Thanks The staff were courteous,respectful, and professional. Thanks More

Horrible experience. Tyler Anderson screamed at me and refused to honor my warranty that I paid for because he was just being inpatient, he then lied that management told Tyler Anderson screamed at me and refused to honor my warranty that I paid for because he was just being inpatient, he then lied that management told him they would not use but when I talked to Carlos Fonseca his manager he denied it and stated he would take care of me. Carlos then called my husband to tell him he would call him back later to verify he had a loaner (why was this not verified prior I’m not sure) only to ghost my husband and he has not called him back anymore. Clearly the customer is not a priority here and we will ensure that everyone knows what a horrible experience we had More

They are always very nice and helpful, no long wait times and not overly priced. and not overly priced. More

Andrew Holguin schedule my appointment in a timely fashion. And he was very worked with me around my schedule. Andrew always gives me great service. Thank you. fashion. And he was very worked with me around my schedule. Andrew always gives me great service. Thank you. More

The Customer service was Outstanding. They get you in & out on time. Very Professional Services!! They get you in & out on time. Very Professional Services!! More

Staff is always professional and courteous. The waiting area is comfortable and well appointed. Great experience. The waiting area is comfortable and well appointed. Great experience. More