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BMW of Dallas - Service Center

Dallas, TX

4.8
995 Reviews

995 Reviews of BMW of Dallas - Service Center

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June 19, 2023

My car was towed Saturday. I was fortunate to get a tire from a blow out. Was there for four hours. Lots of help in terms of people overseeing the line however my car was not w More

by Longoriadelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know name but they were very courteous and professional
Report | Print
Jun 23, 2023 -

BMW of Dallas responded

Hi, we are deeply disappointed by your experience at BMW of Dallas. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.

Jul 05, 2023 -

Longoriadelma responded

Yes of course. I was very mistakes and the incorrect review was completed in the survey. How can I correct? Dee Longoria 956-778-8022. Thanks

June 18, 2023

Love the service team lead by Vincent! They are all good...Norma, Derek, Victor. Never had anyone that wasn't top notch. More

by jodi.harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norma
Report | Print
Jun 26, 2023 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Great experience ! People were super friendly, fast service and I even got a video with explanation of what they did to my car ! Wowww !!! Loved it More

by luanagozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jun 22, 2023 -

BMW of Dallas responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 16, 2023

Best BMW dealership in Dallas by far! Fantastic service department easy to schedule and super friendly. More

by dean_germeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jun 23, 2023 -

BMW of Dallas responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 15, 2023

Colin Roof took care of getting me taken care of in a timely manner. Thanks More

by Patricia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Roof
Report | Print
Jun 22, 2023 -

BMW of Dallas responded

Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 12, 2023

Always trying to charge you when they can. There is no customer service, just money hungry people. I bought 3 cars from here, so I have experience working with them and EVERYTIME I leave I wan More

by Hula Chee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derick, Samantha, Finance guy in the back corner room
Report | Print
Jun 15, 2023 -

BMW of Dallas responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.

June 12, 2023

Advisor was friendly and efficient. Quick and easy. They even sent a video of their evaluation. More

by buffgirl69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi
Report | Print
Jun 15, 2023 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

June 12, 2023

Fransisco is the best service department rep I’ve ever dealt with. He’s my go-to guy! More

by alewis42.al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fransisco
Report | Print
Jun 22, 2023 -

BMW of Dallas responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. If you ever need help, just give us a call. Happy motoring!

June 12, 2023

Service rep was not personable. Rep used text to communicate, but did not answer/resond to a question I asked about my loaner. I did not get an update for 19 days. When I went to pi More

by EM1970
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi
Report | Print
Jun 22, 2023 -

BMW of Dallas responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.

June 09, 2023

It’s one thing to ask for a review. This is too much. Go Steelers! More

by GreenBastard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saad Nasser
Report | Print
Jun 14, 2023 -

BMW of Dallas responded

Hi, thank you for taking the time to leave us feedback. We would like to have a better understanding about your experience. Please reach out to us at (972) 763-5528 at your earliest convenience and we will do our best to resolve this with you.

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