BMW of Dallas - Service Center

BMW of Dallas has always been my first choice. They always provide excellent service. Thanks BMW of Dallas. They always provide excellent service. Thanks BMW of Dallas. More

The service advisors have been great, but the process to get vehicle scheduled in was not. The call center employee scheduled me in for oil change and I specifically requested a loaner car because I had to get vehicle scheduled in was not. The call center employee scheduled me in for oil change and I specifically requested a loaner car because I had to get to work. She assured me I would have one. I get to BMW for appt, and not only was there no loaner car available, but they didn't even show that I had an appt! I even had the email confirmation from BMW. They got me in and sent a Lyft driver to pick me up. The car was likely a 1990 Nissan Sentra that was wrecked in the front and was running on a spare tire on the back driver side. NOT the kind of service I have ever received from Lexus AND Infiniti in the past, as they all but rolled out the red carpet. Lexus even drove all the way to my home and picked up the car when I needed oil changes! Again, the service advisor was very kind and helpful. But the overall process with BMW has been disappointing. More

My car was towed Saturday. I was fortunate to get a tire from a blow out. Was there for four hours. Lots of help in terms of people overseeing the line however my car was not w I was fortunate to get a tire from a blow out. Was there for four hours. Lots of help in terms of people overseeing the line however my car was not washed and a hook is still front from towing. I cannot take off myself so I will have to go to dealership here in Amarillo More

Love the service team lead by Vincent! They are all good...Norma, Derek, Victor. Never had anyone that wasn't top notch. They are all good...Norma, Derek, Victor. Never had anyone that wasn't top notch. More

Great experience ! People were super friendly, fast service and I even got a video with explanation of what they did to my car ! Wowww !!! Loved it People were super friendly, fast service and I even got a video with explanation of what they did to my car ! Wowww !!! Loved it More

Best BMW dealership in Dallas by far! Fantastic service department easy to schedule and super friendly. Fantastic service department easy to schedule and super friendly. More

Colin Roof took care of getting me taken care of in a timely manner. Thanks timely manner. Thanks More

Always trying to charge you when they can. There is no customer service, just money hungry people. I bought 3 cars from here, so I have experience working with them and EVERYTIME I leave I wan There is no customer service, just money hungry people. I bought 3 cars from here, so I have experience working with them and EVERYTIME I leave I want to pull my hair out. More

Advisor was friendly and efficient. Quick and easy. They even sent a video of their evaluation. Quick and easy. They even sent a video of their evaluation. More

Fransisco is the best service department rep I’ve ever dealt with. He’s my go-to guy! dealt with. He’s my go-to guy! More