BMW of Dallas - Service Center

These guys always put my cars needs first & give me a true honest assessment every time I enter! I can 100% trust & rely on this dealer to provide the best care & customer service every time! Thanks for true honest assessment every time I enter! I can 100% trust & rely on this dealer to provide the best care & customer service every time! Thanks for all you guys do, especially my service advisor (aka the best one in my opinion) Colin Roof! More

Great dealership, very nice, clean and professionalism. Michael Vu is very knowledgeable mechanic. Highly recommend this place. Michael Vu is very knowledgeable mechanic. Highly recommend this place. More

This is the only dealership I will take my BMW to, I have been doing business with them for the last 5 BMW cars I have owned. I have also purchased cars from them too. been doing business with them for the last 5 BMW cars I have owned. I have also purchased cars from them too. More

Took a long time with my repairs and let the collision center and made several mistakes. Not proactive in responses. I probably would get another BMW but not at this dealership. center and made several mistakes. Not proactive in responses. I probably would get another BMW but not at this dealership. More

Great service and timely in the repairs. They also kept me up to date during the diagnostic process. They also kept me up to date during the diagnostic process. More

The service manager Carlos Franseco is amazing. However, i can’t say the same regarding some of the technicians However, i can’t say the same regarding some of the technicians More

The customer service was disappointing. I felt they were concerned about making the buck than understanding my situation individually as a past cash paying customer. I had only gotten my ca I felt they were concerned about making the buck than understanding my situation individually as a past cash paying customer. I had only gotten my car back from them a little over a month and had more issues than what I had before getting the car repaired. When I went to pick the car up a nick on the car smaller than a dime was discovered but don’t know if it wasn’t there when I got the car. I feel like it’s all about money or a sale and if you don’t pay the overcharged prices they are not willing to help at all. I will go to Arlington from here out. The tech I had prior was very professional and understanding but the one I had on my visit and this last was not. I don’t mind paying money when the explanation make sense but it seems that the things that we’re supposed to be repaired was not and they then wanted to come up with more things that was possibly wrong with the car. It was very uncomfortable speaking with them. I feel they tried to make me pay for something so he said I put that nick on the car. It’s sad what people will do for a buck. Dallas location will not get my service or money anymore. Funny thing is I was looking to purchase another vehicle but it won’t be through them. More

Great customer service and Severo was very helpful and nice! Loved getting a car wash too! nice! Loved getting a car wash too! More

Great service and excellent customer service and communication about the status of my vehicle's repair. communication about the status of my vehicle's repair. More

My experience was very attentive, professional and prompt. I love the atmosphere, the customer service, and most importantly the wait time. I was in and out even though I was offered a Lfyt. Oh and th prompt. I love the atmosphere, the customer service, and most importantly the wait time. I was in and out even though I was offered a Lfyt. Oh and the car wash was definitely a bonus. Thank You BMW More