BMW of Dallas - Service Center

Not my favorite BMW dealership - made an appointment for a recall on my car arrived on time in the service area with no one to greet me though there were several men standing ar station. Approached and sta a recall on my car arrived on time in the service area with no one to greet me though there were several men standing ar station. Approached and stated that I was here for a 12:30 recall appointment they told me to wait in waiting area. After 15 minutes whet back to said men and showed them my printed out appointment email with service supervisors name tjey then directed me to Andrew who I then stated the same information and he quite rudely asked if I had an appointment I then showed him printed email and he said I have the wrong Andrew and he walked me over to Drew who was very accommodating. Told me he would text or call with updates which he did. Offered to call me a Lyft to come collect my car. Upon returning same sequence of events to go wait for my car after 15 minutes I asked for my car again and finally they brought it around. More

Drew is an awesome service advisor to work with! The service techs are also great. They were extremely thorough with a rattle coming from my center speaker and even though not being able to replicat The service techs are also great. They were extremely thorough with a rattle coming from my center speaker and even though not being able to replicate it at first. They ended up keeping my car for almost a week. Finally being able to replicate the issue, they replaced my speaker and insulated it. For something as trivial as that, and still going above and beyond to correct the issue, means a lot and just shows that I am in great hands should something more serious happen. Being new to Texas, I'm happy I found my new dealer for all my service and soon, sales, needs. More

Very professional, their customer service is unparalleled I would highly recommend this dealership to family and friends. I would highly recommend this dealership to family and friends. More

Good service - annoying that I had to get my own ride back to the dealership. Even though they provide complimentary ride shares. back to the dealership. Even though they provide complimentary ride shares. More

Tyler has been such a great help. He assisted me promptly and kept me up to date on my services. I was very pleased. Just so happened to have an emergency the next day and had to come He assisted me promptly and kept me up to date on my services. I was very pleased. Just so happened to have an emergency the next day and had to come back. Tyler wasn’t who was assigned to me but he jumped right in and helped find solutions and get the work done asap. He’s very attentive and knowledgeable. A great asset to BMW. More

The dealership has amazing customer service. If you get Parker as your representative, well lucky you. If you get Parker as your representative, well lucky you. More

After having such a TERRIBLE time with sewell bmw I came to bmw of dallas and I’m sooo glad everyone was friendly helpful and most of all Francisco Torres truly took care of me from start to finish I highly to bmw of dallas and I’m sooo glad everyone was friendly helpful and most of all Francisco Torres truly took care of me from start to finish I highly recommend More

Great service, always recommend! Very smooth and easy to wait or get a ride to return later. They have a lot of options. Very smooth and easy to wait or get a ride to return later. They have a lot of options. More

Every experience have been over the top. My advisor and the service manager Vincent make sure I’m taken care of. My advisor and the service manager Vincent make sure I’m taken care of. More

Andrew Holguin was fantastic. White glove treatment from start to finish. He’s my go-to guy from here on. White glove treatment from start to finish. He’s my go-to guy from here on. More