BMW of Dallas - Service Center

Best dealership in Dallas, quick and easy to deal with, always keep me up to date on what’s going on and what’s actually needed. always keep me up to date on what’s going on and what’s actually needed. More

Money hungry and rushed service! If you enjoy that , come here to get miss quotes on repairs you don’t need. Here is where you will get your dirt interrupted and tires polished but y If you enjoy that , come here to get miss quotes on repairs you don’t need. Here is where you will get your dirt interrupted and tires polished but you won’t drive away with a clean car, instead a service repair bill that is quoted almost twice the amount that you really need to pay because in their mind it’s cheaper to just go ahead and replace something that was never broken or malfunctioning , only slightly worn. Mam/Sir I am driving a computer not a tractor these machines are built to last! More

They got me right in and the repairs were completed in the time promised. Great value with the three-year oil change plan! the time promised. Great value with the three-year oil change plan! More

I took my vehicle to the auto nation dealer at BMW and they did not top my fluids off after they told me they would. I had absolutely no coolant nor any windshield wiper fluid. I also asked the service cl they did not top my fluids off after they told me they would. I had absolutely no coolant nor any windshield wiper fluid. I also asked the service clerk to make sure they topped the coolant and he checked & stated they did. My coolant light kept coming on after my appointment. I had to take my vehicle to an actual Land Rover dealership and they topped my fluids and the light immediately went off. The work that they stated they completed was not complete. More

Darick Connelly is my service advisor and he helped me with my unexpected needs which were quite costly..at least to me. He was very understanding and was readily available during the full day of texting with my unexpected needs which were quite costly..at least to me. He was very understanding and was readily available during the full day of texting to let me know how things were coming along. I MUST say, I'm very disappointed BMW of Dallas on Lemmon Ave so rarely has 'loaners' as they used to. I've been a loyal customer with BMW for almost 2 decades. You really need to do better and get loaners. People are tired of it and switching to your competitor, SEWELL. I would too but I love the handling of the BMW so much. However, I'm going to go back to SEWELL and try out their new cars. It's been a while since I test drove them. Get loaners. The Pandemic is over. More

I always request Brian Locke after my first visit with him. Would highly recommend Brian. him. Would highly recommend Brian. More

I used the service department. I was treated well and my services were preformed while I waited. I was treated well and my services were preformed while I waited. More

I’m giving this a 5 star review because of my service manager Victor. He is the only reason I come to this location. He always takes excellent care of me and my vehicle. I never feel like I am getting a manager Victor. He is the only reason I come to this location. He always takes excellent care of me and my vehicle. I never feel like I am getting a sales pitch. He is very honest and gives me good information on what my car needs at the time it’s in for service. More

Colin was kind and quick. I like kind and quick! We were in and out and pleased. I like kind and quick! We were in and out and pleased. More

The Service Manager Vincent Hudson is the reason for my rating. He provides great customer service and takes care of his clients with a smile! rating. He provides great customer service and takes care of his clients with a smile! More