Back

BMW of Dallas - Service Center

Dallas, TX

4.8
1,001 Reviews

1,001 Reviews of BMW of Dallas - Service Center

Sort by
December 15, 2022

I purchased my BMW at this dealership and have been servicing it there ever since. Both buying and servicing have been superb. Communication is clear and understandable, and the service team spends t More

by enzo.mazzurco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dameon Brown
Dec 19, 2022 -

BMW of Dallas responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 07, 2022

I have been taking my BMW to this dealership for years. They offer good customer service and the facility it nice. My only complaint is the pricing for service. I have compared with other independent BM More

by mike.mcvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gonzales
Dec 10, 2022 -

BMW of Dallas responded

Hi, thank you for taking the time to leave us feedback. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

December 06, 2022

I was very well taken care of. Andrew got my info, and a diagnostic determined the problem. They provided a ride for me home, and I was easily notified when it was ready. When I More

by jnaber57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Holguin
Dec 09, 2022 -

BMW of Dallas responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 06, 2022

Normally I would rank BMW of Dallas as 5 star, but I am very disappointed with my service call. I brought my Car in for inspection and to fix the lever that allows you to get in the back seat. This is the More

by Hubbard-susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew, Damien, Service Manager
Dec 09, 2022 -

BMW of Dallas responded

Hi, we are deeply disappointed by your experience at BMW of Dallas. We have shared your experience with our management team for review and follow up.

December 05, 2022

- The initial estimate had errors that I caught and had to be revised. - When my car was supposed to be ready, it took me over 90 minutes to get someone from service on the phone and only then I was told More

by jdvarnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan and Carlos
Dec 09, 2022 -

BMW of Dallas responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.

December 02, 2022

Very disappointed, I’ve had my car serviced with the this dealer since the day I purchased. Only to find out the Ben have found their job. I’ve had 2 oil changes with them and only remember found out there’s More

by msdannise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Norma
Dec 02, 2022 -

msdannise responded

Very disappointed, I’ve had my car serviced with the this dealer since the day I purchased. Only to find out they have been half doing their job. I’ve had 2 oil changes with them and only recently found out there’s some major damage that should have been addressed since the first oil change.

Dec 05, 2022 -

BMW of Dallas responded

Hi, we are deeply disappointed by your experience at BMW of Dallas. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.

December 02, 2022

Worth buying your bmw here. The staff from both sales and service are responsive and responsible. Hope this continues in future. More

by akulauneeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Burk
Dec 04, 2022 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 02, 2022

Busy crew, Sterling service, clean atmosphere and flexible options of direction of service for warranty issues More

by Joeygalt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dameon Brown
Dec 05, 2022 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 30, 2022

I took my car in due to some electrical issues (12v outlet not working, passenger heated seat not working). He also put that car was pulling to one side to get an alignment (free) due to car being rece More

by smaybery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dameon
Dec 01, 2022 -

BMW of Dallas responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5528 to discuss what we can do to help.

November 29, 2022

The best part of the visit was my service Rep, Tyler. ..very attentive, great communications and keeping me up to date. More

by FltDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Anderson
Nov 30, 2022 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

Nov 30, 2022 -

FltDoc responded

Please give a “shout out” to Tyler ! Great guy!

...
62
...