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BMW of Dallas - Service Center

Dallas, TX

4.8
1,002 Reviews

1,002 Reviews of BMW of Dallas - Service Center

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November 16, 2022

Francisco is an incredible service advisor. I went in with a nail in my side wall and he was able to get me the new tire within 2 hours. I really appreciate him and his team. Thanks! More

by randi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Torres
Report | Print
Nov 21, 2022 -

BMW of Dallas responded

Hello Randi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 14, 2022

Great place - welcoming atmosphere, friendly and helpful staff (with follow up and check in) good communication. Very upfront and honest about all transactions. Thorough with explanations too! More

by Rob Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Roof
Report | Print
Nov 18, 2022 -

BMW of Dallas responded

Hi Rob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 11, 2022

Too expensive for one time minium service Not affordable for a average customer.May be see you after one year. More

by thoabraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Nov 21, 2022 -

BMW of Dallas responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5528 to discuss what we can do to help.

November 11, 2022

Scheduling and communication were first rate. Repairs were suggested and prioritized with no pressure to do more than necessary. Thanks for the professional service. More

by hbock1
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 11, 2022 -

hbock1 responded

Great all around

Nov 21, 2022 -

BMW of Dallas responded

Thanks so much for the warm recommendation of the team here at BMW of Dallas. Drive safe, and we'll see you on the road.

November 10, 2022

The service is always fast. Francisco and Andrew are always kind and helpful each time I visit. More

by Brittany H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco, Andrew
Report | Print
Nov 18, 2022 -

BMW of Dallas responded

Hi Brittany, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 05, 2022

Victor Jaimes , the service advisor, is very personable as well as very knowledgeable. We have really enjoyed doing business at BMW of Dallas! More

by jandl214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Jaimes
Report | Print
Nov 13, 2022 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

November 04, 2022

They have very quick service and are very open about issues with your car. Top notch service delivery! More

by muh90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Nov 11, 2022 -

BMW of Dallas responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

November 04, 2022

Bryan, the service advisor was certainly the best part of this visit. Bryan is a great listener, very customer needs centric. Excellent service, BMW of Dallas is fortunate to have an advisor like Bryan!!! More

by funliving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan, Lisa Parasrami
Report | Print
Nov 11, 2022 -

BMW of Dallas responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 30, 2022

Service is great. Should be for a $575 oil change 😁 But whatcha gonna do? That's right, whip out the plastic fantastic. More

by Scottie Woodruff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Report | Print
Nov 07, 2022 -

BMW of Dallas responded

Hello Scottie, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

October 29, 2022

Nice clean facility, very attentive service department staff. Ask for Andrew H. Always feel like I am getting a good deal. More

by topher.reece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Holguin
Report | Print
Nov 06, 2022 -

BMW of Dallas responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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