BMW of Dallas - Service Center

Great Customer Service. Very helpful and very friendly. The service center was very clean also. Very helpful and very friendly. The service center was very clean also. More

Colin Roof was very helpful in getting my car in for new tire and in record time. I did not have an appointment. Pleasant experience. tire and in record time. I did not have an appointment. Pleasant experience. More

Andrew is a fantastic service advisor and does a great job of communicating the status of your vehicle. job of communicating the status of your vehicle. More

The service representative was knowledgeable and helpful. He had good communication, and social skills treating me with respect. He had good communication, and social skills treating me with respect. More

Great service rep. Car was expertly repaired. Minor mistake (seat heater control panel cable left unplugged) from previous service call was corrected at no charge. Car was expertly repaired. Minor mistake (seat heater control panel cable left unplugged) from previous service call was corrected at no charge. More

As usual, Brandi made the service experience as easy and seamless as possible. Great communication and a timely fix the same day. Great service. seamless as possible. Great communication and a timely fix the same day. Great service. More

I moved my service from Plano. I needed my car to be repaired quickly and they did everything they could to accommodate me. They communicated everything along the way and followe I needed my car to be repaired quickly and they did everything they could to accommodate me. They communicated everything along the way and followed through on commitment. I really like my new service representative. More

Friendly service personnel, prompt, kept in contact as to progress. Ease with payment. Will be back. progress. Ease with payment. Will be back. More

The dearship is always very honest and friendly & wait time for unscheduled service to work me in by my Tech was great time for unscheduled service to work me in by my Tech was great More

I had my car in about a month ago to get new brakes, and then I had an issue with my car play so I took my car back in to get it fixed. Sometimes when I am driving I notice that my steering wheel catches, s then I had an issue with my car play so I took my car back in to get it fixed. Sometimes when I am driving I notice that my steering wheel catches, so I mentioned that as well.. When I got my brakes fixed, they recommended an alignment. This time they said the left front strut was bent so it was going to cost about $9,000 dollars to fix. So I asked them to do the alignment, but they wouldn't do it this time because they said it wouldn't fix the issue. So I don't understand how no one noticed the strut issue before and didn't address it. I feel like they should have noticed this when they were fixing my brakes if it was a severe issue. I am definitely going to get a second opinion before I spend $9,000 on this. This definitely happened when I nailed a curb last year and blew the tire out and had to have it towed. So I am very confused about how this never caught the attention of a technician before now if it's a major issue. More