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BMW of Dallas - Service Center

Dallas, TX

4.8
995 Reviews

995 Reviews of BMW of Dallas - Service Center

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September 11, 2024

I always have a great experience at BMW Dallas when getting my car serviced . Thank you Francisco for your great customer service! It is always appreciated More

by destinyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Sep 13, 2024 -

BMW of Dallas responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2024

I have owned 3 different series BMW's and service here has always been excellent. More

by jbutch22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Sep 13, 2024 -

BMW of Dallas responded

Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

September 05, 2024

Service dept did a timely and necessary software upgrade after issues with connectivity could not be resolved at home. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Sep 07, 2024 -

BMW of Dallas responded

Hi Mike, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

September 05, 2024

Carlos was my service advisor and was excellent! He made sure my wait time was minimal. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarson
Sep 07, 2024 -

BMW of Dallas responded

Hello Ginny, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 05, 2024

BMW of Dallas provided great service, had treats in the waiting area, and also sent videos and pictures of service done on my car. More

by Trevor Massey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saad Dean
Sep 07, 2024 -

BMW of Dallas responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

August 31, 2024

Check in quickly. Really liked my new service rep, Brandi. Good updates and communications. Appreciate the loaner car and / or lift rides from dealership. It is wh More

by Lgossett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi
Sep 05, 2024 -

BMW of Dallas responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

August 30, 2024

The service team was in constant communication with me regarding my concerns as well as additional items I need to be aware of. I never felt as if I was being “upsold” for additional services. It’s a reli More

by John Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Sep 05, 2024 -

BMW of Dallas responded

Hi John, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 24, 2024

Helpful customer service when making an appointment. Good communication with reminders and during service appointment. I like receiving the video walk through of my car. More

by Claire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi
Aug 31, 2024 -

BMW of Dallas responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 23, 2024

Francisco did an excellent job taking good care of my vehicle - and me! - when the battery died. More

by Eileen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Aug 31, 2024 -

BMW of Dallas responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

August 22, 2024

From roadside Davian, to Carlos service advisor, to Carlos Fonseca and Vincent the service managers, we thank you for helping us out today for our Mini’s service. Ben the Mini Tech was also quick and e More

by susan.moghrabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davian roadside, Carlos service advisor, Carlos Fonseca Service Manager, Vincent Service Manager, Ben Mini Tech
Aug 24, 2024 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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