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BMW of Dallas - Service Center

Dallas, TX

4.8
995 Reviews

995 Reviews of BMW of Dallas - Service Center

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July 24, 2022

I've had a few service issues at this particular location. The level of service quality was less than favorable. I had an issue with my A/C unit and a wheel alignment issue which took multiple tri More

by K. Hendrix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Damion Brown
Jul 29, 2022 -

BMW of Dallas responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (972) 763-5528 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

July 22, 2022

Great experience! I was in for battery replacement and the technician found a separating engine mount and also provided video with his explanation, super helpful! Du More

by Ruina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco, Brian
Jul 26, 2022 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 19, 2022

Employee did not tell me that I had a deductible and they put the wrong tire on my vehicle but she told me that she thought it was OK and I told her you need to call me before you do anything on my the vehic More

by Stephens.Daniel.i.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittany
Jul 21, 2022 -

BMW of Dallas responded

Hi, we appreciate you taking the time to respond. The staff at BMW of Dallas take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.

July 18, 2022

Pretty typical dealer experience. Prices are higher than private shops but that’s to be expected. Nice dealership though. One issue: this place can be challenging to find someone t More

by Hadroff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy
Jul 21, 2022 -

BMW of Dallas responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 18, 2022

Excellent service, the team are professional friendly and on time. We are fairly new in town, going forward we will be setting servicing our Bmw only at this location. More

by dorelsingeorzan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi
Jul 21, 2022 -

BMW of Dallas responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 16, 2022

Andrew Holguin was friendly, helpful and professional. My car was serviced on time and transportation was provided to my home and back to the dealership. I was very happy with my appointment. More

by pmcdaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Holguin
Jul 19, 2022 -

BMW of Dallas responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

July 15, 2022

Exceptional customer service. Polite and extremely professional. Thanks customer service team. I will only be taking my car here for service. More

by jackson5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick
Jul 18, 2022 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 03, 2022

En este dealer todos son muy amables siempre te atienden muy bien es como que estas en familia More

by Jisaackfe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy
Jul 07, 2022 -

BMW of Dallas responded

¡Hola, muchas gracias por sus comentarios positivos sobre BMW de Dallas! Siempre estamos más que felices de ayudarlo si surge algo más. ¡Cuídate!

June 30, 2022

Andrew was very helpful and nice. I received a loaner so and it helped me out a lot. More

by Debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 01, 2022 -

BMW of Dallas responded

Hi Debra, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Dallas! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 29, 2022

Victor was awesome! ! Took care of me from start to finish with incredible customer service! More

by jennifergob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Jamies
Jun 30, 2022 -

BMW of Dallas responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. Don't hesitate to call us if you ever need anything. Be safe on the road!

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