BMW of Dallas - Service Center

Great dealership I have bought 4 cars from this dealership. Service Department is excellent the only downside is how far in advance you have to book an appointment for a loner. dealership. Service Department is excellent the only downside is how far in advance you have to book an appointment for a loner. More

Victor at BMW Dallas was fantastic, took my M235i due to some rattle i heard in low gears, turned out to be a TPM sensor was broken inside the wheel. Either way they found a leak on the radiator and replac some rattle i heard in low gears, turned out to be a TPM sensor was broken inside the wheel. Either way they found a leak on the radiator and replaced that and the top hose. You expect people to do the right thing and Victor did just that and more ...can't thank him enough. More

Repair options were not clearly communicated. Wrong repair was done and I was still charged. Service advisor went on vacation and never reached out to let me know my car was finished. Service lig Wrong repair was done and I was still charged. Service advisor went on vacation and never reached out to let me know my car was finished. Service light was still on when I picked up vehicle. No front desk receptionist or staff to help me find a service advisor since mine was on vacation. More

I've had a few service issues at this particular location. The level of service quality was less than favorable. I had an issue with my A/C unit and a wheel alignment issue which took multiple tri location. The level of service quality was less than favorable. I had an issue with my A/C unit and a wheel alignment issue which took multiple trips to the service department to finally resolve. More

Great experience! I was in for battery replacement and the technician found a separating engine mount and also provided video with his explanation, super helpful! Du I was in for battery replacement and the technician found a separating engine mount and also provided video with his explanation, super helpful! Due to high dollar amount I sat on the estimate for a day and they were nice about it! Francisco helped me the first time and Brian later both were awesome! Brian even took into consideration what the other shop sent me and investigated the issue diligently, and proved them wrong with videos! I bought my car here few years ago, and I think I’ll get my next one here as well. It is not cheap, but it is reasonable and that’s all I need. More

Employee did not tell me that I had a deductible and they put the wrong tire on my vehicle but she told me that she thought it was OK and I told her you need to call me before you do anything on my the vehic put the wrong tire on my vehicle but she told me that she thought it was OK and I told her you need to call me before you do anything on my the vehicle. More

Pretty typical dealer experience. Prices are higher than private shops but that’s to be expected. Nice dealership though. One issue: this place can be challenging to find someone t Prices are higher than private shops but that’s to be expected. Nice dealership though. One issue: this place can be challenging to find someone to check in with or retrieve your vehicle. More

Excellent service, the team are professional friendly and on time. We are fairly new in town, going forward we will be setting servicing our Bmw only at this location. on time. We are fairly new in town, going forward we will be setting servicing our Bmw only at this location. More

Andrew Holguin was friendly, helpful and professional. My car was serviced on time and transportation was provided to my home and back to the dealership. I was very happy with my appointment. My car was serviced on time and transportation was provided to my home and back to the dealership. I was very happy with my appointment. More

Exceptional customer service. Polite and extremely professional. Thanks customer service team. I will only be taking my car here for service. Polite and extremely professional. Thanks customer service team. I will only be taking my car here for service. More