BMW of Dallas - Service Center
Dallas, TX
1,002 Reviews of BMW of Dallas - Service Center
Staff is very friendly and very courteous. However, it’s obvious the company prioritizes dollar quotas over end to end customer experience, so I don’t blame the employees. Having to bring the However, it’s obvious the company prioritizes dollar quotas over end to end customer experience, so I don’t blame the employees. Having to bring the car back-in because one of the emptied fluids wasn’t replaced doesn’t give a lot of confidence in the quality of the service. More
Workers are very professional and so nice, I did have a small issue this last time I went. I had an appointment for 3:00PM and was serviced at that time but I was forgotten about. By the time I had looked small issue this last time I went. I had an appointment for 3:00PM and was serviced at that time but I was forgotten about. By the time I had looked up it was closing and I had just went for an oil change. The worker who helped me was so apologetic about the issue and wait. More
Everyone that I encountered at the dealership was extremely nice and professional. They definitely went the extra mile to make sure my needs were met. extremely nice and professional. They definitely went the extra mile to make sure my needs were met. More
The two service advisors I have worked with the most are Joe Burk & Brian Locke. Both are excellent faces for the dealership. I highly recommend using BMW of Dallas for your service needs. Joe Burk & Brian Locke. Both are excellent faces for the dealership. I highly recommend using BMW of Dallas for your service needs. More
Prompt, efficient, friendly, no hassles no hard sells. Everyone I encountered was friendly. I was quoted one price for service and when I presented the discount coupon it was immediately accepted, no ques Everyone I encountered was friendly. I was quoted one price for service and when I presented the discount coupon it was immediately accepted, no question. More
Victor was such a pleasure to work with. He was very helpful in guiding me through the repairs I needed while also helping me save money. I would highly recommend victor at BMW Dallas He was very helpful in guiding me through the repairs I needed while also helping me save money. I would highly recommend victor at BMW Dallas More
I brought my car for computer reprogramming. Nothing was done and still got charged $375. Plus I had to pay extra $90 for diagnosis. It's just so unfair. Nothing was done and still got charged $375. Plus I had to pay extra $90 for diagnosis. It's just so unfair. More