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BMW of Dallas - Service Center

Dallas, TX

4.8
996 Reviews

996 Reviews of BMW of Dallas - Service Center

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June 16, 2022

The two service advisors I have worked with the most are Joe Burk & Brian Locke. Both are excellent faces for the dealership. I highly recommend using BMW of Dallas for your service needs. More

by beasleycraig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Locke
Jun 17, 2022 -

BMW of Dallas responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

June 15, 2022

Prompt, efficient, friendly, no hassles no hard sells. Everyone I encountered was friendly. I was quoted one price for service and when I presented the discount coupon it was immediately accepted, no ques More

by bix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Locke
Jun 16, 2022 -

BMW of Dallas responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

June 10, 2022

Victor was such a pleasure to work with. He was very helpful in guiding me through the repairs I needed while also helping me save money. I would highly recommend victor at BMW Dallas More

by Aadler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
Jun 13, 2022 -

BMW of Dallas responded

Hi Aadler, thank you for your kind review; we are happy to pass along your comments to Victor here at BMW of Dallas! We are always more than happy to assist you if anything else comes up. Take care!

June 10, 2022

I brought my car for computer reprogramming. Nothing was done and still got charged $375. Plus I had to pay extra $90 for diagnosis. It's just so unfair. More

by jasken.llc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Jun 13, 2022 -

BMW of Dallas responded

Hi, we are deeply disappointed by your experience at BMW of Dallas. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.

June 08, 2022

DamOn is excellent in takes care of his customer timely and explain things to them. He made me feel welcome each every time and accommodates my schedule where he can. More

by Austiger
Recommend Dealer
Yes
Employees Worked With
Lemmon ave
Jun 10, 2022 -

BMW of Dallas responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 07, 2022

My service advisor, Reesh Ismael, always ensures a superb service experience. I value his consistency. More

by KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reesh Ismael
Jun 08, 2022 -

BMW of Dallas responded

Hi, thanks for your praise and kind comments about our team. If you ever need help, just give us a call. Happy motoring!

June 06, 2022

Damen is a fantastic advisor. We discussed the issue, and he ensured the technician understood the issue and resolved the issue before I returned to pick up my car. More

by aprilmyrick4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien
Jun 07, 2022 -

BMW of Dallas responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. Thank you so much for your feedback! We hope you have a great day!

June 04, 2022

Fast, Professional, Expert Service. They value my time and get it done right the first time! More

by CP_Dallas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi
Jun 06, 2022 -

BMW of Dallas responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

June 04, 2022

I always receive professional and expert service. My service advisor, Victor Jaimes always keeps me informed with meticulous detail. My most recent visit, I was very impressed with the 360 degree vid More

by ricksalinas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Jaimes
Jun 06, 2022 -

BMW of Dallas responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

June 04, 2022

Service department was courteous, on time and straight-forward. They followed up exactly like they said they would. More

by mfarmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi
Jun 06, 2022 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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