BMW of Dallas - Service Center

I always receive professional and expert service. My service advisor, Victor Jaimes always keeps me informed with meticulous detail. My most recent visit, I was very impressed with the 360 degree vid My service advisor, Victor Jaimes always keeps me informed with meticulous detail. My most recent visit, I was very impressed with the 360 degree video which detailed service issues so that I could make an informed decision. More

Service department was courteous, on time and straight-forward. They followed up exactly like they said they would. straight-forward. They followed up exactly like they said they would. More

Joe Burk is a professional service advisor. My previous and recent experience with his service guidance was exceptional. My previous and recent experience with his service guidance was exceptional. More

Facility was clean and inviting. Water, tea and coffee station seemed to be well received. Car video was a nice touch. Water, tea and coffee station seemed to be well received. Car video was a nice touch. More

Colin was a great service advisor. The complimentary pastries case had flies inside the case so I would not recommend eating anything from there. The complimentary pastries case had flies inside the case so I would not recommend eating anything from there. More

Customer service needs improvement. I waited for assistance in picking up my vehicle for too long while nobody offered any assistance. I had to stop somebody and ask for help after 10 m I waited for assistance in picking up my vehicle for too long while nobody offered any assistance. I had to stop somebody and ask for help after 10 minutes of standing there. When I got back in my vehicle, my driver profile had been completely reset and I had to adjust my settings all over again. This was very upsetting. More

The staff was nice and very friendly. Andrew is my contact there and he was helpful and made sure I had his cell so I could text him with any questions in the future. Andrew is my contact there and he was helpful and made sure I had his cell so I could text him with any questions in the future. More

Reesh and Tim in service rock and know their stuff and handled our issue with knowledge and professionalism. Will be back . handled our issue with knowledge and professionalism. Will be back . More

Norma was my service advisor and she took care of all my car needs. The whole dealership went above and beyond for me. I will always buy and service my vehicles with BMW of Dallas, top notch! car needs. The whole dealership went above and beyond for me. I will always buy and service my vehicles with BMW of Dallas, top notch! More

We have always received excellent service at BMW of Dallas. We are on our 5th BMW Dallas. We are on our 5th BMW More