BMW of Dallas - Service Center

DamOn is excellent in takes care of his customer timely and explain things to them. He made me feel welcome each every time and accommodates my schedule where he can. and explain things to them. He made me feel welcome each every time and accommodates my schedule where he can. More

My service advisor, Reesh Ismael, always ensures a superb service experience. I value his consistency. service experience. I value his consistency. More

Damen is a fantastic advisor. We discussed the issue, and he ensured the technician understood the issue and resolved the issue before I returned to pick up my car. We discussed the issue, and he ensured the technician understood the issue and resolved the issue before I returned to pick up my car. More

I always receive professional and expert service. My service advisor, Victor Jaimes always keeps me informed with meticulous detail. My most recent visit, I was very impressed with the 360 degree vid My service advisor, Victor Jaimes always keeps me informed with meticulous detail. My most recent visit, I was very impressed with the 360 degree video which detailed service issues so that I could make an informed decision. More

Service department was courteous, on time and straight-forward. They followed up exactly like they said they would. straight-forward. They followed up exactly like they said they would. More

Fast, Professional, Expert Service. They value my time and get it done right the first time! They value my time and get it done right the first time! More

Joe Burk is a professional service advisor. My previous and recent experience with his service guidance was exceptional. My previous and recent experience with his service guidance was exceptional. More

Facility was clean and inviting. Water, tea and coffee station seemed to be well received. Car video was a nice touch. Water, tea and coffee station seemed to be well received. Car video was a nice touch. More

Colin was a great service advisor. The complimentary pastries case had flies inside the case so I would not recommend eating anything from there. The complimentary pastries case had flies inside the case so I would not recommend eating anything from there. More

Customer service needs improvement. I waited for assistance in picking up my vehicle for too long while nobody offered any assistance. I had to stop somebody and ask for help after 10 m I waited for assistance in picking up my vehicle for too long while nobody offered any assistance. I had to stop somebody and ask for help after 10 minutes of standing there. When I got back in my vehicle, my driver profile had been completely reset and I had to adjust my settings all over again. This was very upsetting. More