BMW of Dallas - Service Center

I thought I would receive outstanding customer service by purchasing a BMW, but nothing could be further from the truth! My car has been taken back five times for the same issue. Understanding it was challen purchasing a BMW, but nothing could be further from the truth! My car has been taken back five times for the same issue. Understanding it was challenging to duplicate the issue, my complaint is not so much with the actual work but with the way I have been treated. Very rarely are my calls returned. One week, I called six times and never got a call back. Two weeks ago, I called and was promised a return call within 24 hours. Nothing yet, and this is day 14.I have reached out to the service advisor, the service manager, and the general manager of the dealership. I have never received such poor service from a company and certainly expected more from BMW. I can honestly say I will never purchase another BMW again! More

Had a recall on my BMW X3 and an oil change, had a couple extra things done and a total inspection of vehicle. Everything went well and the service is always good. extra things done and a total inspection of vehicle. Everything went well and the service is always good. More

My service is always good and my service manager always takes care of me. I stayed informed and timely get the service completed. takes care of me. I stayed informed and timely get the service completed. More

Only ask for Francisco in Service. He was the only one to figure out the rim problem with my BMW run flat tires after several visits. Thank you! He was the only one to figure out the rim problem with my BMW run flat tires after several visits. Thank you! More

Honest and transparent in communication. Delivered excellent work and repaired the car in a way only BMW experts could do so. Excellent customer experience and feel fully confident in reco Delivered excellent work and repaired the car in a way only BMW experts could do so. Excellent customer experience and feel fully confident in recommending this place to get work done 100% right, 100% of the time. More

I came in regarding a letter I received from BMW for an update in my car’s software, and the service manager was able to get my car fixed fast without me having to schedule an appointment. update in my car’s software, and the service manager was able to get my car fixed fast without me having to schedule an appointment. More

Dameon keeps you informed every step of the way when your get your car serviced here. I highly recommend Dameon B. get your car serviced here. I highly recommend Dameon B. More

Joe was great when my car needed a repair. It was a recall repair, though I didn’t know that until they called to tell me what was wrong with my car. No charge this time. It was a recall repair, though I didn’t know that until they called to tell me what was wrong with my car. No charge this time. More

Reesh is a great service manager . He is timely and knowledgeable with communication and provided wonderful customer service. Thanks for getting me back on the road! He is timely and knowledgeable with communication and provided wonderful customer service. Thanks for getting me back on the road! More

The service director Vincent Hudson is just awesome. Takes really good care of his customers goes the extra mile and really cares that your happy and everything is right. Andrew the service advisor is r Takes really good care of his customers goes the extra mile and really cares that your happy and everything is right. Andrew the service advisor is really good. Very helpful and gets the info you need More