BMW of Dallas - Service Center

Repair was done surprisingly fast, the quote I was given was accurate. However advisor was in a huge rush, on the phone during my appointment, didnt seem to want to answer my questions. was accurate. However advisor was in a huge rush, on the phone during my appointment, didnt seem to want to answer my questions. More

Friendly staff throughout and the service was completed in the frame quoted. Happy with dealership work in the frame quoted. Happy with dealership work More

Courteous, patient, responsive and friendly staff. Been in several time and service representative has always kept print and detained correspondence. Been in several time and service representative has always kept print and detained correspondence. More

Prompt attention. Needs to offer a rental car as an alternative. Also, the local answering service is horrible. Needs to offer a rental car as an alternative. Also, the local answering service is horrible. More

I thought I would receive outstanding customer service by purchasing a BMW, but nothing could be further from the truth! My car has been taken back five times for the same issue. Understanding it was challen purchasing a BMW, but nothing could be further from the truth! My car has been taken back five times for the same issue. Understanding it was challenging to duplicate the issue, my complaint is not so much with the actual work but with the way I have been treated. Very rarely are my calls returned. One week, I called six times and never got a call back. Two weeks ago, I called and was promised a return call within 24 hours. Nothing yet, and this is day 14.I have reached out to the service advisor, the service manager, and the general manager of the dealership. I have never received such poor service from a company and certainly expected more from BMW. I can honestly say I will never purchase another BMW again! More

Had a recall on my BMW X3 and an oil change, had a couple extra things done and a total inspection of vehicle. Everything went well and the service is always good. extra things done and a total inspection of vehicle. Everything went well and the service is always good. More

My service is always good and my service manager always takes care of me. I stayed informed and timely get the service completed. takes care of me. I stayed informed and timely get the service completed. More

Only ask for Francisco in Service. He was the only one to figure out the rim problem with my BMW run flat tires after several visits. Thank you! He was the only one to figure out the rim problem with my BMW run flat tires after several visits. Thank you! More

Honest and transparent in communication. Delivered excellent work and repaired the car in a way only BMW experts could do so. Excellent customer experience and feel fully confident in reco Delivered excellent work and repaired the car in a way only BMW experts could do so. Excellent customer experience and feel fully confident in recommending this place to get work done 100% right, 100% of the time. More

I came in regarding a letter I received from BMW for an update in my car’s software, and the service manager was able to get my car fixed fast without me having to schedule an appointment. update in my car’s software, and the service manager was able to get my car fixed fast without me having to schedule an appointment. More