BMW of Dallas - Service Center

Great service and even better service representative, Reesh! He took great car of me and even delivered the car to me when my service was complete. Reesh! He took great car of me and even delivered the car to me when my service was complete. More

Very nice and clean dealership. Service advisor was very nice. Everyone is very nice in the dealership. nice. Everyone is very nice in the dealership. More

$300 charge for removing a wheel lock. A 5 minutes labor. Not happy with them taking advantage of the situation Not happy with them taking advantage of the situation More

Went for service. It was fast enough and technicians were very skilled. Friendly people there. very skilled. Friendly people there. More

They with what with what my car needed and didn't need. I appreciate very much! I appreciate very much! More

BMW of Dallas gives prompt and efficient service. Reesh takes great care of his customers, keeping them posted as to progress along the way. Great customer experience it once. takes great care of his customers, keeping them posted as to progress along the way. Great customer experience it once. More

Joe Burk is what you want in a service advisor. He makes you feel like your car and concerns are valued. He listens and returns calls. Of course he's busy, who isn't?! But when he's attending to you he does you feel like your car and concerns are valued. He listens and returns calls. Of course he's busy, who isn't?! But when he's attending to you he doesn't make you feel rushed or that you are annoying him. I am on my 2nd BMW from this dealership and feel like they appreciate my business. I would love it if the dealership randomly gave away BMW trinkets from time to time like pens or keychains after regular service checks, but that has nothing to do overall with the professional, clean and confident way the dealership seems to be run. Also, Sam Proctor, great in sales too. The first exp with finance was great and got me in my 1st BMW. This most recent one not so much a great experience especially after being handled so greatly by Sam. He rushed me through the paperwork without going through each page they way they're supposed to because it was getting late. I would have been willing to come back the next day. I went through with it that evening but in reflection, he could have treated me a little more professionally. BMW of Dallas worked to find the model and package I wanted in a pre-owned and found it in another state. I will continue to come to them for all my BMW needs. More

I was very happy with the results and detailed information provided to me for my vehicle on this visit. In the previous visit I was very disappointed by the customer service I received, but servic information provided to me for my vehicle on this visit. In the previous visit I was very disappointed by the customer service I received, but service manager was able to address the situation to my satisfaction. More

My service advisor, Brandy, is great! She always takes good care of me servicing my vehicle's needs good care of me servicing my vehicle's needs More

My service advisor Francisco Torres is great! Kind and knowledgeable, he answers my questions and makes certain I'm satisfied before I leave the dealership. knowledgeable, he answers my questions and makes certain I'm satisfied before I leave the dealership. More