BMW of Dallas - Service Center

This service was perfect. Vincent and Brandi did a superb job taking care of me. job taking care of me. More

Joe Burk is always pleasant to work with, friendly, knowledgeable, and even set up a Lyft ride for me. Loved the video walk-thru the service department sent showing wear on my tires. knowledgeable, and even set up a Lyft ride for me. Loved the video walk-thru the service department sent showing wear on my tires. More

Easy to make an appointment with car loaner or Lyft; quick in and out. I loved the video walk-thru of my car inspection with clear instructions on what needed to be done and what was recommended. Best o quick in and out. I loved the video walk-thru of my car inspection with clear instructions on what needed to be done and what was recommended. Best of all, my service rep Brandi handled everything professionally- she advocated for me with the tire insurance to make sure that I was taken care of well. I will definitely have my BMW serviced at BMW of Dallas in future and ASK FOR BRANDI! More

Reesh is a great advisor. He is helpful and knowledgeable and always does a wonderful job! and always does a wonderful job! More

Friendly and helpful staff. Service advisor was very informative and provided excellent customer service. Nice work! informative and provided excellent customer service. Nice work! More

My service advisor, Mr. Dameon Brown is an effective communicator who is friendly, knowledgeable, gentle, and easy to talk with. He really cares about his customers automotive concerns. I am sooo fortun communicator who is friendly, knowledgeable, gentle, and easy to talk with. He really cares about his customers automotive concerns. I am sooo fortunate to have him as my service advisor, hopefully for life!!! If you are blessed to work with Dameon, you will not be disappointed! Thank you Dameon for your exceptional customer service skills. -Pamela S. More

Joe Burk is always available and professional. My wait time for my service was short and my car is always washed when I leave! time for my service was short and my car is always washed when I leave! More

Brought in my X3 with a dead battery and they were able to have the mechanic do an inspection and replace the battery within a couple hours. Good service by Victor to have the mechanic do an inspection and replace the battery within a couple hours. Good service by Victor More

Sadly, that may be a generous two star rating. We moved to Dallas almost four years ago and have watched a steady decline of customer service at BMW of Dallas. We used them to service our two BMWs and I bo to Dallas almost four years ago and have watched a steady decline of customer service at BMW of Dallas. We used them to service our two BMWs and I bought one last fall from BMW of Dallas but each visit makes the dealership feel more and more like a very basic car dealership and far less like a premium version. Their automated phone lines are not at all efficient (too tied up with other dealerships in their network), their front-line customer service team is rarely helpful with anything other than extremely basic questions/needs, their sales team feels more like a typical "used car lot" stereotype, and their service department thinks they are doing you a favor by fixing something that never should have gone wrong in the first place. I have had issues with individuals at all levels (and their turnover seems to be enormous so I have worked with more people than I would have liked) and have now moved my BMW business to a dealership that is 20 minutes further away (and so far love the change even when considering the additional commute). I am really disappointed in what AutoNation seems to have allowed a flagship dealership to become...a run of the mill car sales building. More

Clean and ready to fix any problem that you bring to the dealership as quick as they possibly can! dealership as quick as they possibly can! More