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BMW of Dallas - Service Center

Dallas, TX

4.8
995 Reviews

995 Reviews of BMW of Dallas - Service Center

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August 16, 2021

Best experience I have had at this dealership in years. From the welcome on the drive to my experience with Jesse. Jesse is extremely professional, committed to his word and timely with his response! Yo More

by eelsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Salinas
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August 16, 2021

I am a long time customer of BMW of Dallas. The service is what keeps me coming back. I never get a hassle or an excuse, and they really work hard at making me happy. My Service Advisor Darick Connelly More

by RCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darick Connelly, Joe Yetzer
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Aug 20, 2021 -

BMW of Dallas responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 16, 2021

Very helpful and courteous service people.I was very Very helpful and courteous service people. I was very satisfied. More

by SLH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Fuller, Assistant Service Manager.
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Aug 20, 2021 -

BMW of Dallas responded

Hi, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!

August 16, 2021

My service advisor (Brandi Mukupe) did an outstanding job for me while my BMW 550i was at the dealership recently for service. Brandi definitely knows her stuff, is pleasant to work with, and she is very p More

by BMW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mukupe, Brandi
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Aug 20, 2021 -

BMW of Dallas responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Dallas. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 13, 2021

Service advisor Rice was great. Website listed promotion which make me decide to visit your dealership. More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rice
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Aug 20, 2021 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 13, 2021

came in for a problem and it was not resolved and sent out the door with a battery replacement that didn't solve the problem More

by Dfw21la
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Garza
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Aug 20, 2021 -

BMW of Dallas responded

Hi, we are deeply disappointed by your experience at BMW of Dallas. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 12, 2021

This was best experience that I have had. Thanks to Andrew Holguin who I will use in future. He was very timely and gave great service More

by cheriwhitten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Holguin
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Aug 20, 2021 -

BMW of Dallas responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 12, 2021

The service department is well managed. The staff are professional and courteous. I have had my cars serviced at the location for years and appreciate the consistency. More

by Melvin Alexander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dameon Brown, Gary Aggas
Report | Print
Aug 20, 2021 -

BMW of Dallas responded

Hi Melvin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 11, 2021

I always have a great experience! I recommend Frank and Reesh to everyone! They go out of their way to make sure I’m satisfied. More

by willkornegay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reesh Ismail, Frank Atcheson
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Aug 17, 2021 -

BMW of Dallas responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Dallas. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 09, 2021

Service is very poorly managed. Communication is slow and you must ask for everything - there is no consideration to go the extra mile until you ask More

by Frich09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Aggas
Report | Print
Aug 13, 2021 -

BMW of Dallas responded

Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.

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