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BMW of Dallas - Service Center

Dallas, TX

4.8
1,001 Reviews

1,001 Reviews of BMW of Dallas - Service Center

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August 13, 2021

Service advisor Rice was great. Website listed promotion which make me decide to visit your dealership. More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rice
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Aug 20, 2021 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

August 13, 2021

came in for a problem and it was not resolved and sent out the door with a battery replacement that didn't solve the problem More

by Dfw21la
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Garza
Report | Print
Aug 20, 2021 -

BMW of Dallas responded

Hi, we are deeply disappointed by your experience at BMW of Dallas. Please call our General Manager at (972) 763-5528 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 12, 2021

This was best experience that I have had. Thanks to Andrew Holguin who I will use in future. He was very timely and gave great service More

by cheriwhitten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Holguin
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Aug 20, 2021 -

BMW of Dallas responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Dallas. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 12, 2021

The service department is well managed. The staff are professional and courteous. I have had my cars serviced at the location for years and appreciate the consistency. More

by Melvin Alexander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dameon Brown, Gary Aggas
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Aug 20, 2021 -

BMW of Dallas responded

Hi Melvin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 11, 2021

I always have a great experience! I recommend Frank and Reesh to everyone! They go out of their way to make sure I’m satisfied. More

by willkornegay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reesh Ismail, Frank Atcheson
Report | Print
Aug 17, 2021 -

BMW of Dallas responded

Hi, thanks so much for the warm recommendation of the team here at BMW of Dallas. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 09, 2021

Service is very poorly managed. Communication is slow and you must ask for everything - there is no consideration to go the extra mile until you ask More

by Frich09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Aggas
Report | Print
Aug 13, 2021 -

BMW of Dallas responded

Thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd be willing, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (972) 763-5528 -- we hope to hear from you soon.

August 08, 2021

I continue to have the worst experience with the service department concierge. I have left messages for gen mgr and svc mgr no follow up More

by Unique
Recommend Dealer
No
Employees Worked With
Dameon Brown
Report | Print
Aug 13, 2021 -

BMW of Dallas responded

Unique, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 06, 2021

Cannot say enough good things about their service department. Always the best experience. More

by PistolPete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse in service
Report | Print
Aug 20, 2021 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 04, 2021

I am new to the DFW area. The staff was very friendly. Nice customer service and easy transition to new store. Looking forward to future visits More

by relifordni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Jaimes
Report | Print
Aug 06, 2021 -

BMW of Dallas responded

Hello, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Dallas!

July 30, 2021

I am temporarily working in Dallas this summer and the Service Team has been really helpful in assisting me with my car's (528i) maintenance. More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norma Aguilar
Report | Print
Aug 20, 2021 -

BMW of Dallas responded

Hi Aaron, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Dallas! Please don't hesitate to reach out if there's anything additional we can do for you.

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