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BMW of Dallas - Service Center

Dallas, TX

4.8
995 Reviews

995 Reviews of BMW of Dallas - Service Center

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August 08, 2021

I continue to have the worst experience with the service department concierge. I have left messages for gen mgr and svc mgr no follow up More

by Unique
Recommend Dealer
No
Employees Worked With
Dameon Brown
Aug 13, 2021 -

BMW of Dallas responded

Unique, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 06, 2021

Cannot say enough good things about their service department. Always the best experience. More

by PistolPete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse in service
Aug 20, 2021 -

BMW of Dallas responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 04, 2021

I am new to the DFW area. The staff was very friendly. Nice customer service and easy transition to new store. Looking forward to future visits More

by relifordni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Jaimes
Aug 06, 2021 -

BMW of Dallas responded

Hello, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Dallas!

July 30, 2021

I am temporarily working in Dallas this summer and the Service Team has been really helpful in assisting me with my car's (528i) maintenance. More

by Aaron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norma Aguilar
Aug 20, 2021 -

BMW of Dallas responded

Hi Aaron, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Dallas! Please don't hesitate to reach out if there's anything additional we can do for you.

July 30, 2021

I dropped my vehicle off for scheduled maintenance at BMW of Dallas. Jesse and Vincent have ALWAYS provided great customer service and today was no different. Both met me in the bag and got me into a loane More

by jonftom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Salinas & Vincent Hudson
Aug 20, 2021 -

BMW of Dallas responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 29, 2021

Great people there. Great service. Victor Jaimes was my service advisor. He did a great job. I recommend this dealership. Thank you and goodbye. 25… More

by gapwedge5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Jaimes
Aug 13, 2021 -

BMW of Dallas responded

Hi, thank you for your kind review; we are happy to pass along your comments to Victor! We appreciate your recommendation of BMW of Dallas and we hope to be of service again in the future.

July 27, 2021

The Customer service is fantastic. Ms Donna Cutchshaw saw to all my vehicle needs and provided superb customer service while the maintenance shop evaluated and completed service on my X5. More

by davedipesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Cutchshaw
July 26, 2021

Great Customer support before my appointment service man Tim called saying he will be out he ensured service by arranging services assistance with co-worker More

by Exhaling New Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bennett
July 25, 2021

I purchased a Pre-Owned BMW 328i from BMW of Dallas in April. I took the vehicle to BMW of Dallas on 01 July for an inspection as it displayed a error.   Two weeks passed and I haven't received feedback More

by Millennialist
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Aggas, David Boice
Aug 16, 2021 -

BMW of Dallas responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We have shared your experience with our management team for review and follow up.

July 22, 2021

BMW of Dallas Service department takes care of all of our vehicles. Joe keeps us informed, making sure we have what we need. They always do a great job, More

by mnfondren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Burke
Jul 24, 2021 -

BMW of Dallas responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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