BMW of Dallas - Service Center

Schedule car for service I would not recommend this dealer to anyone. I called 4 days in advance to schedule my car for service but when I got there they did not have my name I would not recommend this dealer to anyone. I called 4 days in advance to schedule my car for service but when I got there they did not have my name on the list and could not drop the car and get a loaner. This is very frustrating, tied of having to take the car out there at least once a month with different type of issues. They are not friendly and total waist of time. More

Customer Service due to Service person no longer with BMW Arrived for 7:30 AM appointment and Service person “DONNA” decided she would do me a favor and help me because “Bill” is parking his truck. First Arrived for 7:30 AM appointment and Service person “DONNA” decided she would do me a favor and help me because “Bill” is parking his truck. First, Donna didn’t provide a welcoming attitude, but one of it is early and I helping you out because Bill not at desk yet. Second. Proceeded to discuss the nature of my visit but realize horn not working as well. Explained that to her. Also, I asked what would be the wait time. She replied a couple of hours at least. I said can I get a loaner car and she said no, can get a shuttle ride. I said, well my old service person normally will try to work out something etc. I asked to speak to a manager and she leaves for a good minute and come back with a service manger. The service manager stated into that my old service person didn’t do things right and they don’t have enough cars for customers that need them. Poorly transition of customers that developed a great reppore with someone they felt did do things right. Laziness approach and didn’t provide great customer services based on the facts. I did ask for a general manager twice and she didn’t right away attempt to provide any urgency. I went back to ask if he knew that I wanted to speak with him and she appeared to have a facial express of a.... Bottom line, told the general manger my concerns related to her and customer service. Asked to to pleeeese remove my paper work and her to pleeeese don’t attempt yo speak with me again. AAAAH! Early morning “Get Out My Way” More

DO NOT USE THIS SERVICE DEPARTMENT ! PLEASE READ BEFORE YOU CONSIDER TAKING YOUR CAR THERE! BOTTOM LINE UP FRONT: THIS SERVICE DEPARTMENT TOOK ADVANTAGE OF MY GIRLFRIEND, AND TRIE ! PLEASE READ BEFORE YOU CONSIDER TAKING YOUR CAR THERE! BOTTOM LINE UP FRONT: THIS SERVICE DEPARTMENT TOOK ADVANTAGE OF MY GIRLFRIEND, AND TRIED TO DEFRAUD HER OUT OF NEARLY $4000 OF REPAIRS My girlfriend drives a 2013 328i. A week ago, she got a drivetrain error so we took the vehicle in for service. Our service rep was Jason K. The codes revealed we had a malfunctioning wastegate for the turbo. The BMW of Dallas service department quoted us a price of $976 for the replacement of the wastegate. ($600 part, $376 ((2 hrs.)) labor, those numbers will be important later) Thinking, "Well I drive a BMW so this was going to be expensive" she authorized the repairs. Without getting more technical, the replacement wastegate revealed that we needed to replace the entire turbo system. The service department informed my girlfriend that the replacement turbo system would include a new wastegate, and therefore the previously purchased wastegate would not be required. The quote was $3877 for turbo replacement. ($1960 parts, $1917 ((12 hrs.)) labor) A quick google search revealed that the average cost of replacing a turbo on a 2013 3-series should have been approx. $2000. Therefore, I called the dealership and halted repairs while I conducted more research. Here is what I found: OEM Turbo and the installation kits are MRSP for $1419 and $121.01 respectively and has a wholesale price is $1038.91. (Which some BMW parts department will offer you) There is a $900 dollar mark up on an $1100 worth of parts? Do you remember the $600 price tag on the wastegate from earlier? The actual MSRP for a wastegate is $303.81. (I found places to get it even cheaper, but I digress.) Then there was the service labor issue. Google searches, discussions with 3 other authorized/certified BMW technicians, and a check in the All Data manual states that a turbo replacement in a 2013 BMW 3 series should be 6.6 total hours, not 12 as we were misquoted. So let us do some math together. If labor at BMW of Dallas is $160 per hour, times 7 hours (I rounded up for the benefit of the doubt), total labor should have been calculated to be $1120, not $1917. Parts should have been, at most, $1540 not $1960, as we were misquoted. With a total estimate to be $2660 versus $3877. However, what happened to the labor charge for the work they did on the wastegate previously? Just to make sure my argument is not shortchanging our "friends" at BMW of Dallas, I will add the labor charges I paid to the service department for the wastegate to my above quote. $2660 + $376 = $3036 versus $3877. What is the $840 dollars leftover paying for? Alternatively, they could have offered the whole sale price of $1038.91 for parts, and charged her the correct 6.6 hours of labor (like the manual says) for $1056, with a total cost $2094.91 versus $3877. In addition, waived the 2 hours of labor they wasted putting on the misdiagnosed part. However, they did not.... I asked them to put on the original wastegate. I paid them $500 of labor (We needed to pay them to take the new wastegate off and put the old one back on, even though that was not the issue, that’s fair.) I limped the car to another service department, and where we paid roughly $2100 for the turbo replacement. The service completed the same day. At $2600 total cost, it still came out cheaper and faster than BMW of Dallas could manage. I understand when you take something to a certified BMW dealership you are paying for a higher level of expertise and expected higher level of quality. I expect to pay $160 an hour for labor as an example, however I do not expect to pay for nearly an 85% total mark up in labor hours and parts cost. This treatment is fraud and dishonest, and unworthy of my business. Isn’t capitalism great? Do yourself a favor and go somewhere else... More

Rip off Alert I took my car in for a known issue. I was charged over a thousand dollars in labor the parts were $300.00. The advisor was not transparent. They state I took my car in for a known issue. I was charged over a thousand dollars in labor the parts were $300.00. The advisor was not transparent. They stated they test drove my car to make sure it was repaired well it had the same mileage in and out. Sloppy work oil not cleaned up. A rip off on labor. I don't recommend them at all. They are all in on it. More

Employees are Mot Professional Operators no knowledge was told the manager didn’t work there any more I called and was told they made a mistake. Service department terrible the ladi Operators no knowledge was told the manager didn’t work there any more I called and was told they made a mistake. Service department terrible the ladies in the office laugh play and are very unprofessional my service rep terrible communication worst place ever! More

Really bad service Really bad service. They don’t care about their customers especially the service department they are the worst. I do not recommend this place do not w Really bad service. They don’t care about their customers especially the service department they are the worst. I do not recommend this place do not waste your time More