BMW of Delray Beach

Very Disappointed With My BMW Purchase I am extremely disappointed with my recent experience purchasing a BMW. When I purchased the car, I specifically chose and paid for three features that were impo disappointed with my recent experience purchasing a BMW. When I purchased the car, I specifically chose and paid for three features that were important to me. Unfortunately, one of those features was not actually included in the vehicle. What is most frustrating is that I was never informed of this when I picked up the car. After discovering the issue, I contacted my salesperson, Arthur, expecting a simple and professional resolution. Instead, I was given the runaround for approximately a month without a satisfactory solution. I then spoke with the manager, Gokay, who told me that they cannot add or change the feature because the car is now discontinued. What makes this even more disappointing is that I purchased the vehicle only two months ago, and at no point during the purchase or delivery process was I informed that this feature could not be provided or that the vehicle was being discontinued. I chose BMW because I expected a premium level of service, transparency, and professionalism. Instead, I feel that I paid for something I did not receive and was not properly informed about it. I never expected to feel misled after purchasing a BMW. This experience has seriously damaged my trust in the dealership and the BMW brand. I hope BMW takes this situation seriously and looks into how a customer can pay for a specific feature, receive a vehicle without it, and only find out afterward that nothing can be done about it. Very disappointing experience. I expected much better from BMW. More

I bought a preowned. I got very lucky to get this car! It was the only one in inventory. My salesperson was very good at showing me the features and benefits of the ve I got very lucky to get this car! It was the only one in inventory. My salesperson was very good at showing me the features and benefits of the vehicle. More

I have bought 5 BMW’s from BMW Delray Beach they are very professional and helpful professional and helpful More

wyane was great to work with; top saleman-- was looking out for what made th best snese for me as opposed to trying to push a particular car on me - i was a little concerned that when i came in on his day out for what made th best snese for me as opposed to trying to push a particular car on me - i was a little concerned that when i came in on his day off that the saleman who helped me (juan) stuck his nose in and obtained part of the commission-- it should have gone all to the first person i saw (wayne) with other helping out when people have days off-- i thought this was a little too "dog eat dog" for a luxury brand More

Great dealership - Matt was a pleasure to work with - patient, well informed and efficient - making it all a stress free experience. And I love my car! patient, well informed and efficient - making it all a stress free experience. And I love my car! More

First time at BMW of Delray Beach. I was assigned Jason to assist me and he was efficient, informed, excellent communicator via texting and friendly. The service I required was done I was assigned Jason to assist me and he was efficient, informed, excellent communicator via texting and friendly. The service I required was done quickly and I am VERY pleased. Best dealership service I have had in a long time. More

Keith Hauser and his Service Team are spectacular. Keith goes out of his way to make the Service call a Quality event. Service is not a marathon, but the attempt to make certain that the car leaves Keith goes out of his way to make the Service call a Quality event. Service is not a marathon, but the attempt to make certain that the car leaves the service area with everything discussed in working order. Keith and his team listen to our concerns and react accordingly. We appreciate the Sales Team and the Service Team at BMW of Delray Beach. You can't find better in South Florida. More

Service at Delray BMW is outstanding. Brought the car in for a recall and annual service. Requested to get the car back by 4. Got a text at 10:30 the car was ready. Joe placed our car on Brought the car in for a recall and annual service. Requested to get the car back by 4. Got a text at 10:30 the car was ready. Joe placed our car on priority to make sure we get it back early. Thank you Joe. More

I was very impressed with Joe Spadafora and the team at BMW Delray. I had to reschedule a few times because my week was hectic, and they were able to accommodate my last minute request. They are very quick BMW Delray. I had to reschedule a few times because my week was hectic, and they were able to accommodate my last minute request. They are very quick and efficient. I was extremely happy and was able to get back to work within an hour. This is a great experience from my end. Joe and the service team should be championed for making my life easy! Everybody makes my life difficult except BMW Delray and for that I am extremely grateful! More

Coming from another dealer it’s night and day. The nicest service advisor and loaner person. The place is clean. Everyone greets you. The nicest service advisor and loaner person. The place is clean. Everyone greets you. More