Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Denver Downtown
Denver, CO
443 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 443 reviews
July 18, 2014
Tried to purchase a vehicle This whole situation started in April of 2014. Murray had a 328xd Wagon on their lot that was almost exactly what we were looking for. We went to nego This whole situation started in April of 2014. Murray had a 328xd Wagon on their lot that was almost exactly what we were looking for. We went to negotiate the price and the Sales Manager (Jason) was so proud of his product that he would only take $1000 off MSRP which was the current incentive. A couple months passed and they contacted me about maybe ordering a car. I told them that they still had the one we had looked at and we could talk numbers on that. After a few days they agreed to my terms which were $500 over invoice minus incentives, buy rate on the lease and no mark-up on the acquisition fee. I worked all of this out while I was on vacation. The only piece we did not discuss was a price on our trade. Upon return we went to the dealership to finalize everything. I had my current car appraised at CarMax prior to arrival so I was armed when we started discussing trade prices, but was ready to just sell the car to CarMax and not worry about the dealership. Once we arrived it quickly became apparent that they were stalling. On the way to the dealership they had shot a low-ball offer on our trade over email. We were at the dealership for over an hour and had not even made an attempt at any paperwork yet. They were dragging out the presentation of the car features, even though we were replacing an X5 and I drive a 535. It started to become obvious something was not right. I went inside while my wife continued her orientation to ask the CA (Connor) what was going on. He stated that they were waiting for the final numbers, etc. Even though we had already signed and emailed an agreed upon deal. I queried what the status of the trade was also, which the answer from the manager was they were waiting for a response from the used car manager. He also told me that the quote we received in transit may not even be accurate and started to drop the price on the trade. The dealership was now offering me $1500 less than CarMax for my trade. At this point I confronted the CA and manager telling them that it appeared we had been brought in here and the terms of the deal are changing. We also had to drive 1.5 hours to get here, so it was not a small feat on our part. I also told him that it felt as if they were trying to take advantage of us by continually increasing their profit. I then stated that I did not drive all this way to not receive the deal that I had signed. The managers response to this was, "I'm not the one who drove up here." At this point I decided that we were not going to be purchasing a car from then that day. I grabbed my wife out of the car, where she was still being oriented, and we left. The CA followed us out, and apologized. He stated that he still wanted to keep our business. I thanked him and we left. The following day I tried to call the CA to further apologize for what had transpired, but my calls were not received. I also followed up with an email relating that my apologies and took credit for some of what had transpired. I also laid out a way to make this transaction occurred which included getting a ride from CarMax after selling our vehicle and coming straight in to sign paperwork. After the deal was complete we could have the BMW Genius deliver the car. This email was never responded to. Murray also dropped the online price of the car $300 less than the "best deal" they could offer us the day prior after we left. We then went to our local BMW dealer and asked them if they thought they could transfer the car. My wife was upset that she had agreed to purchase a car and started to become attached to it. Winslow BMW did an outstanding job of getting the car transferred into their stock. But, Murray still had one underhanded trick left. The morning our CA at Winslow was going to personally drive to Denver to move the car to Colorado Springs for delivery Murray BMW called, they decided to sell the car. This car was sold when it was already in Winslow BMW's stock, so they had agreed to give the car to Winslow. This all happened on 10 Jul. To this day the car we were interested in remains online for sale on Murray BMW's website. This was the worst car buying experience ever! I will never even consider Murray BMW for another purchase. More
by taint fair
Employees Worked With
Connor Hanlon
April 09, 2014
Murray BMW is great I went to Murray to purchase a used BMW. The salesman I had was Sammy. Sammy was very friendly and willing to do what ever it took to keep me please I went to Murray to purchase a used BMW. The salesman I had was Sammy. Sammy was very friendly and willing to do what ever it took to keep me pleased. Sammy not only gave me a great deal he also bend over backwards to accommodate all of my additional requests that day. He helped me return my rental car, he personally washed, detailed, and fueled up my new car, and he helped to facilitate getting the dealer to include all the necessary repairs and replacements taken care of at the time of sale. Sammy and Murray BMW are the best. I will definitely send my friends and family to see Sammy in the future, and when I am ready for a new BMW I will be coming back. Thank you Sammy and Murray BMW of Denver! More
by ski1856
Employees Worked With
Sammy
January 24, 2014
Brought in a m6 for an oil change,see why engine light is on.Install 2010 headlamp assemblys I bought from parts department. Service advisor recommends brake fluid change. the headlamp assembly they said wou on.Install 2010 headlamp assemblys I bought from parts department. Service advisor recommends brake fluid change. the headlamp assembly they said would fit don't fit they charged me 10 percent restocking fee. change the brake fluid, brake peddle is so spongy, after having the car for 3 weeks I go to pick the car up in its filthy.Please explore other options before doing bussiness with Murry Bmw. They are starving for leadership.The consumer always loses.It really is not worth the aggravation. I was brought up in the automotive business, and I can tell you there's no pride at this dealership, it shows in so many different levels. More
by EricAllums
Employees Worked With
Burke in service,Bobby parts manager,Rex Pattell Bmw Manager
December 19, 2013
I purchased a used vehicle (2010 Lexus RX350) from Murray BMW of Denver on November 18th, 2013. I am very unhappy with the service at the dealership – please see the Fact Pattern below: • It was agreed t BMW of Denver on November 18th, 2013. I am very unhappy with the service at the dealership – please see the Fact Pattern below: • It was agreed that the purchase price of the vehicle (out the door) would be $32,500 • I wired this amount to the dealership before I arrived on November 18th, 2013 • On November 18th, when I arrived at the dealership, the necessary paperwork was completed and I took delivery of the vehicle; however, the dealership indicated that my payment was $20 short • I had no proof of my total payment with me, so I paid the extra $20 • Upon arriving back home (in Canada), I asked my bank the amount of money that was wired for the car purchase – my bank indicated $32,500 (and they also gave me a statement indicating this fact) • I contacted the sales person Ahmed (“Sammy”) Naimi and also send over the bank statement that indicated I paid the agreed upon price of $32,500 • What had happened is that the bank used by Murray BMW charged a $20 service fee that I ended up paying for • I have called/e-mailed Sammy many times for the re-imbursement of the $20; however, each time I am rebuffed and the money has not been returned • Sammy agrees that the money should be returned, but I have yet to see the repayment While it is only $20.00, it is the principle of the matter – this dealership essentially stole $20 from me and refuses to pay it back. I will never go to this dealership again and I would not recommend this dealership to my worst enemy. More
by Canadian_in_Denver
Employees Worked With
Ahmad ("Sammy") Naimi
March 21, 2013
Beware!! I purchased a car from Murray that they claimed was brand new even though the manager had driven it for 200 miles. What they don't tell you is that Murray puts these cars "In Service" with BMW whe was brand new even though the manager had driven it for 200 miles. What they don't tell you is that Murray puts these cars "In Service" with BMW when the manager first drove it. This activates the beginning of the warranty period. Since the car sat on their lot for 6 months prior to me purchasing, the warranty was cut short by 6 months. They did not mark this anywhere on the purchase forms or tell me this until the warranty ran out 6 months early. My salesperson was John Armstrong. More
by Crossow
Employees Worked With
John Armstrong
September 19, 2012
Malcolm was great during my entire car buying process. Very honest and pleasant to work with. I would recommend him and this dealership to anyone interested in buying a new or used car. Very honest and pleasant to work with. I would recommend him and this dealership to anyone interested in buying a new or used car. More
by jpapke
Employees Worked With
Malcolm Hirsh
July 17, 2012
Amos was very professional and his follow up with me was impeccable. I am really impressed with his service and will go out of my way to refer business his way. The car was delivered on time with a profess impeccable. I am really impressed with his service and will go out of my way to refer business his way. The car was delivered on time with a professional clean. I look forward to purchasing another car from Amos in the future. Ryan Mulstay More
by Rmulstay
Employees Worked With
Amos skies
June 30, 2012
Having mechanical work being done on your car at Murray? They will either not do the work they say or it will be done poorly. Disagree with them and they will call you a liar. Avoid at all costs. They will either not do the work they say or it will be done poorly. Disagree with them and they will call you a liar. Avoid at all costs. More
by Vdellanno
Employees Worked With
No longer at dealership
June 29, 2012
I purchased my '12 535I Xdrive from Murray in June and the experience was perfect. I dealt with Todd, Ben, and Lloyd and they couldn't have been more professional. I will buy my future cars from them. the experience was perfect. I dealt with Todd, Ben, and Lloyd and they couldn't have been more professional. I will buy my future cars from them. Please feel free to read the details of the process I took in order to get the best deal from Murray. My process for purchasing a new 535i was to get several quotes from competing dealers. I began my experience with Murray's competitor who advertises, "We sell more new and pre-owned BMW's than anyone else in the Rocky Mountain Region". I explained the process to them: I was going to get a quote from them first, then Murray second and in the end, I would go with the best price. During the process of several visits, the competitor displayed the highest levels of arrogance and continuously downgraded Murray any chance they could get. I continuously heard from them that Murray had hidden fees (not true), and they could not come anywhere close to the pricing that they could provide (definitely not true!). Instead of focusing on their strengths, they made every effort to try and level the playing field by bashing Murray. It really turned me off and it was the typical cheesy "used car salesmanship" approach. In the last stage of the quote process at this dealer, "Finance Guy" tried several high pressure attempts close the deal instead of allowing me to pursue of the process of getting a quote from Murray. Finance Guy also tried some tricky finance practices on me, taking away BMW discounts, higher interest rates etc. I told him I was completing my process and going to Murray, to which he responded that I would be wasting my time and his by going to Murray (yes, he said I would be wasting "his" time). I went to Murray the following weekend. They readily beat the competitor's price by more than $1,000. There were no hidden fees. Additionally, they provided me a significantly lower financing rate with a local bank. Not once did they mention anything about their competitor. I recognize both Lloyd and Ben at Murray as the 2 most professional Sales associates I have ever worked with. My buying experience at Murray was perfect. I would suggest that you take the same approach. Get a quote from the dealer who advertises "We sell more new and pre-owned BMW's than anyone else in the Rocky Mountain Region", and then take it to Murray. More
by joefabitz
Employees Worked With
Ben Uher, Todd Bondy, Lloyd Giffen
June 23, 2012
To Whom It May Concern, I brought my car into your To Whom It May Concern, I brought my car into your facility on June 19, 2012). I’m always very nervous about taking my car in for service o To Whom It May Concern, I brought my car into your facility on June 19, 2012). I’m always very nervous about taking my car in for service or repairs because I’m never sure if I’m working with an honest establishment or not. It’s always a gamble if you are getting good service. My car was experiencing some alignment problems and I stopped by your dealership. Mr. J. Scott and Mr. B. Lindauer were so very helpful. Mr. Lindauer and the assistant Service Manager helped ease my nerves and assured me that I was receiving the best possible service. He was very helpful and explained every repair he was going to make and the reasoning behind it. By the time I left your facility, I was confident I would return in the future. The best part is, the assistant Service Manager dropped off his vehicle (for my use) at my house and picked up vehicle which, he drove to the dealership to ensure proper service/repairs on my vehicle were done and returned to me same next day. Now that’s service! Super job! Murray BMW is very lucky to have dedicated professionals like this at your dealership. Further, this vehicle was purchased at a competing BMW Dealership where the cliché is “WE SELL MORE CARS THAN ANY BMW DEALERSHIP” well, that may be so however, they don’t have a clue regarding customer service! Just one of many issues: Their chief mechanic told me that my cay had no alignment issues as he drove it so, it did not need an alignment check. Well the computer alignment print-out certainly disproves his theory. Again great job! Happy Camper, Joe Walsh Aurora, CO 80018 More
by Jpwalsh1277
Employees Worked With
Billy Lindauer, Jeremey Scott
