CAR BUYERS BEWARE of this dealership and their policies. I had been looking for a Ram 2500 for some time and had found what I thought was the perfect tuck for me (it was a slightly used 2017 model). I came in immediately when they posted the ad, took a test drive in the truck, and decided to buy it. Everything in the sales process was smooth and the salesman was transparent.
The issue began when I took the truck home and drove it around a bit that night. The truck I purchased had a manual transmission, which I thought would be great since I've had two manual cars in the past and loved them. The transmission in this truck was miserable to drive and after driving it home I knew there was no way I could live with it. I called the salesman the next morning when they opened and asked if there was any way they could work a deal for me to return the newly purchased truck and get my old one back. I let him know that I was completely fine with paying a fee for everyone's time and trouble because it was my fault for buying a vehicle I didn't ultimately like. The salesman said he would run the question up the management ladder and give me a call in a few hours.
After a few hours passed the salesman called me back. Even though I had called within 12 hours of purchasing the vehicle, he said there was absolutely no way BMW of Denver could work a deal with me to take the new truck back or return the trade in vehicle to me. The only solution they offered was for me to keep the new truck a while and return in a month or two and BUY A NEW BMW. I didn't buy a Bmw from them in the first place and have no desire to own one. I even offered to pay a hefty fee for the return to make it worth their while, but they were unwilling.
I realize no dealership has any obligation to offer a "love it or return it" guarantee, but nearly all corporate dealerships like this do. AutoNation gives customers a week to return any vehicle, no questions asked. Sonic dealerships lack of any support or willingness to work with me is a true reflection of their service.
I ended up keeping the truck for a month and then trading it in at a Ram dealer for a loss. I will never buy another vehicle from BMW of Denver and will advise all friends and family to do the same.