BMW of Denver Downtown

The experience had its highs and lows. We traveled 1300 miles with intentions of buying this vehicle and asked very specific questions to get the overall condition of the X3. The sales p We traveled 1300 miles with intentions of buying this vehicle and asked very specific questions to get the overall condition of the X3. The sales person was not upfront and didn't disclose all of the issues with this vehicle and tried to make it up in the end. There was little done to the vehicle prior to us arriving and there was next to nothing done as far as cleaning/prepping it for sale. Last, the finance manager spent time talking negative about the BMW products in order to push extended warranties. I am not new to the brand and this was not a BMW level experience. Updated 17 Jul 24 - I had the car in for repair and it turns out that the passenger side was repainted. Carfax provided showed a clean carfax and no issues with the vehicle. Once again, you cannot trust this dealer. There are too many shady things going on here at this location. More

Beyond frustrated with BMW of Denver Downtown. Unprofessional - the Sales Manager and Financial Analyst are not returning my calls, and I had to follow up again and again with the Sales Advisor to Unprofessional - the Sales Manager and Financial Analyst are not returning my calls, and I had to follow up again and again with the Sales Advisor to get him to respond. Incompetent - the used X1 I purchased showed mechanical issues within a few days of purchase and is missing key materials like the tow hook. The Service Department was left to address a mechanical issue, the first, and I need to return to address another. Worst of all, they owe us over $8k for our trade in and it has been 6 weeks since we made the trade! They blamed CDK cyber attack, but that attack was 4 weeks after we made the trade. We love BMWs - this is our 5th BMW. But we will not purchase through Sonic Automotive or Denver Downtown again. Amir and team have not proven worthy of our hard earned dollars. We will purchase from Boulder or Schomp next time. We give kudos to BMW of Denver Service and Parts. The management has turned around the Service Dept and Parts has always been well managed! More

Worst experience of my life. I have nothing against the sales person I worked with. I purchased a used jeep less than a month ago. Hesitant, and mentioned that if there were any I have nothing against the sales person I worked with. I purchased a used jeep less than a month ago. Hesitant, and mentioned that if there were any large fixes in that 1st month if they were going to do the right thing and fix it, IF this happened.. guess what... the engine blew up on me.... and they have refused to help in any way. Bad communication and horrible business. Yes. I know buying a vehicle as is and used has its hurdles. That's why I purchased a warranty, had the conversations I had prior to buying. This company in the beginning told me they would fix it if we paid.... mind you we haven't even had this for a month!!!!! And now, they say they don't have the tools to fix a leak..... im so enraged and disappointed by the service here. Being treated like less than desirable customer. It's been weeks of back and forth, so much spent on rideshares, being put out of work and schedules for this. I don't feel like this company is doing what a good business should do. NEVER buy from here unless you're buying a brand new car...... im sure that experience is much better and you'll probably be treated better than I was. So a month in and my car is broken and sitting unfixed, thousands in and a vehicle that doesn't run without overheating, sold with issues and no repercussions for anyone but me. More

Overall just a poor experience. they seem disorganized. I decided to buy the car but given I was over an hour away I could not make it the next day to pick it up. I offered to pay a they seem disorganized. I decided to buy the car but given I was over an hour away I could not make it the next day to pick it up. I offered to pay a non refundable deposit and sign a contract of sale but they said no if someone comes in we will sell the car to them and will not hold the car for you. They offered a trade in value multiple thousands below several other dealerships I had been in. Was told maintenance was complementary for the next 3 years then after contract signing was told no it is not included but you can pay 4k to have this added. I didn't like the humans there and overall a crap experience. I would not recommend them at all. More

This is my 3rd new BMW from BMW of Denver Downtown and once again, it was an excellent experience (2023 X3 M40i). Edward Freehart and Seisho Limbacher know how to make a customer feel like a VIP. I cann once again, it was an excellent experience (2023 X3 M40i). Edward Freehart and Seisho Limbacher know how to make a customer feel like a VIP. I cannot understand the negative reviews as our transactions, from custom ordering to trade-in to delivery, pricing and finance have all been amazing! I HIGHLY recommend this dealership and Seisho to deal with. 5 stars hands down, I won't go anywhere else! More

Terrible experience. will never go back. dropped my mint condition rare-spec M2 Competition off for service, returned to me with over $3,000 damage that dealership refuse will never go back. dropped my mint condition rare-spec M2 Competition off for service, returned to me with over $3,000 damage that dealership refuses to fix and told me to file a claim with my own insurance. They were super rude in my interactions and didn't express any remorse. Was literally inquiring with them about purchasing an X5M, which obviously is off the table....bad business practices, unethical dealership. More

Had our car serviced here and it was left over night! There was a hail storm and our car was damaged, dents on the hood roof etc and a cracked windshield. After speaking with Manager Edward Freehart, he There was a hail storm and our car was damaged, dents on the hood roof etc and a cracked windshield. After speaking with Manager Edward Freehart, he helped guide us to getting the correct repairs started/completed! I was amazed at his customer service it was second to none. After the stress of having our expensive BMW damaged by the storm he has put my mind at ease and gone above and beyond to get our vehicle back to looking tip top! Couldn’t be happier and applause to BMW Denver and the team. More

By far the worst experience I have ever received at any auto service department - especially a BMW one. I have worked with Kuni Lexus and Schomp BMW in the past, but BMW of Denver Downtown is the poorest a auto service department - especially a BMW one. I have worked with Kuni Lexus and Schomp BMW in the past, but BMW of Denver Downtown is the poorest and rudest service I have ever received. My BMW was leaking oil so I took my vehicle in for service. The service advisor, Phillip Graham took a look at my car and suggested that the valve cover needed to be replaced and it'll cost me $2,224.90. I asked Phillip Graham to have the technician look at it and get back to me with the diagnosis. Typically any reputable BMW service will send me a video of the diagnosis. I never received one. I also did not receive any communication from Phillip Graham until the following evening that my car has been serviced and fixed. I had a meeting with the service manager (Robert) to complain about the poor service that I had encountered from Phillip Graham, the manager indicated this was a common practice and was defensive in his tone and mannerism. Same Phillip Graham later behaved like a petulant child in front of his manager. Neither the manager (Robert) nor the service advisor (Phillip Graham) understands customer service. As a result, I will not recommend BMW of Denver Downtown to anyone. If you're taking your vehicle to them for service, please be sure to get a quote from elsewhere. BMW of Denver Downtown service's practice is not honest nor is it reputable. Stay away if you can.  More

WORST BMW service ever experienced. Dishonest and Incompetent! While my X5 was in for an oil change, they broke my windshield in half! They admitted it happened in the shop but state Dishonest and Incompetent! While my X5 was in for an oil change, they broke my windshield in half! They admitted it happened in the shop but stated that it "must have been the weather". Complete buffoons! Steer clear from this place. More